Name: skiddle
Rating: 4.41

“It is good that Skiddle exists as a platform providing ticketing for independent artists, but I had several issues: 1 - It temporarily disables the Windows scroll-bars on a PC, making it hard to navigate the site. 2 - The ticket doesn't mention the start time for the event, or the price of the ticket 3 - After the addition of a booking fee and other costs, a ticket advertised at £10 cost £14.20 - a 42% mark up - and you then had the nerve to request a voluntary donation for your pet charity!”

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Posted 1 month ago

Hey Allan, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 1 month ago

“Cannot download the tickets until 24 hours of the performance and”

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Posted 1 month ago

Hi John, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. Alternatively, visit your order history on the Skiddle web page. Have a lovely day! MK Skiddle Customer Support

Posted 1 month ago

“I wasn’t able to download my tickets”

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Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“I was waiting in the queue for two hours and despite this it put me at the back of the queue!!!!”

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Posted 1 month ago

Hi Anushka, Thank you for your feedback. Here is an FAQ explaining how our queue positions work. https://help.skiddle.com/en/articles/6115728-why-am-i-given-a-random-queue-position-i-was-in-the-waiting-room-very-early-shouldn-t-i-be-first MK Skiddle Customer Support Team

Posted 1 month ago

“links to download pdfs did not work forcing the install of an app, poor”

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Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Why do I have to pay £3 for 'rapid scan'?”

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Posted 1 month ago

Hi Miriam, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, and profit. Delivery/processing fee: This is the second fee applied by Skiddle and covers the delivery of your order, either using the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. There is only ever one delivery charge applied per order. This typically ranges from 50p to £1.50. The delivery/processing fee is displayed at all times of the checkout. MK Skiddle Customer Support

Posted 1 month ago

Author didn't leave any comments.

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Posted 2 months ago

:)

Posted 2 months ago

“Unnecessarily complicated.”

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Posted 2 months ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first. If you ever need help please contact custcare@skiddle.com LEB Skiddle Customer Support Team

Posted 2 months ago

“The website wasn’t loading and once payment was taken the page didn’t refresh”

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Posted 2 months ago

Hi, If an order hasn't gone through we recommend contacting our customer support team to double check on our system. You can contact us custcare@skiddle.com If the order hasn't gone through and the money is pending this should be released back into your account with 24 hours. Thanks, LEB

Posted 2 months ago

“I was on the waitlist for an event but didn't get told that tickets were available. I managed to get two, but only by refreshing and checking the site myself.”

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Posted 2 months ago

Hi, As the link is a one-time link if you click on this multiple times it will not work. If you have been unsuccessful in purchasing tickets through the waiting list we would recommend rejoining so if more tickets become available you may have a chance to repurchase. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“Falsely advertised. Advertised as £10. It was actually £12 with a booking fee and another compulsory fast qr code fee”

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Posted 2 months ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. LEB Skiddle Customer Support Team

Posted 2 months ago

“Very poor experience. Bad UI. Integration with PayPal was dreadful. Transaction timed out and was automatically cancelled as it took so long. I had to verify with PayPal that I hadn't been charged. I then had to go through the whole dreadful process again. Fortunately it was quicker as the previous field entries were stored in my browser. One extra star as at least I know my ticket will be available as a PDF.”

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Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

“After logging onto my account I could go no further due to "too many cookies" - dam Monster. Had to tackle purchase by going to an email and using the link to Skiddle which logged me in straigh away and alllowed me to purchase. Bit of a faff, time running out, death around the corner - why am I wasting time with this too?”

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Posted 2 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 2 months ago

“Sorry to say, but disappointed with the online booking system. Wouldn't accept password to logon, even though it was correct. Followed instructions to reset password....which I did, and got same result, wouldn't logon. Tried again and reset password again, still no good. Ended up ringing Skiddle. Yes, we are aware that some people have had a problem, don't use that link, use this one and no.....can't purchase tickets over the phone. After fourth (and final, I decided) attempt it went through and I was able to purchase my tickets. Big glitches somewhere and it really needs investigating.”

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Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 2 months ago

“Seemed too complicated compared to other ticticket agencies that I use .. should be kept simple..”

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Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 2 months ago

“Had so many problems booking but did it as a guest”

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Posted 2 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 2 months ago

“Misinformation given when booking an event. So I requested a refund! Still awaiting a response to my email and messages!”

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Posted 2 months ago

Hi there, Thank you for your feedback. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. This means the promoter creates the event listing and is responsible for informing customers about their events. I can see that the event organiser has refunded your order, please allow 3-5 working days for this to land with you. AH Skiddle Customer Support Team

Posted 2 months ago

“Process of booking tickets is easy enough however, to charge a booking fee per ticket and then a further transaction fee is excessive and puts each ticket cost up by at least 15% per person. Disappointing for this service.”

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Posted 2 months ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. LEB Skiddle Customer Support Team

Posted 2 months ago

“The information that the event I booked for was an total over 18s event needs to be much more clear when buying the tickets - I booked to take my 11 year old and now I can’t and she’s gutted - you only have a minimum time to complete the purchase so under pressure the tiny writing was not clear enough at all - very disappointing”

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Posted 3 months ago

Hi There, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. As a self-service ticketing platform, we can only display information on listings if the event organisers provide us with this information. If you are ever unsure about age restrictions or last entry times, please pop us an email at custcare@skiddle.com Have a lovely day🎉 CJ Skiddle Customer Support Team

Posted 3 months ago

“I'm sorry but really didn't like this platform. Asking for my date of birth, so many questions to tick answers for ... 🤦 It's just a simple theatre ticket I'm after. And no straight forward way to retrieve ticket either, asking me to download app or having to answer further questions to get to the pdf of my ticket. .. Everything just sooo complicated.”

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Posted 3 months ago

Hi Vlasta, Thank you for leaving a review. If you checked out as a guest, we may request guest information. We have brought in this feature to help event organisers collect guest information if they need to get in touch with you. This was originally a feature to assist with COVID-19 track and trace requirements. Event organisers may still use this for a multitude of reasons, for example: to contact the person attending the event who may not be the named account holder the ticket is purchased under. Have a lovely day🎉 CJ Skiddle Customer Support Team

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews