Name: skiddle
Rating: 4.41

“I have bought and paid for my event tickets on your site but how come I can not log in to receive my confirmed ticket ??? 😡😡😡 Please help!!!”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 2 weeks ago

“I couldn't understand how to get the tickets...I haven't got a printer”

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Posted 2 weeks ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 2 weeks ago

“Event was not a paid event but ticket was sold on skiddle as if it was a paid event.”

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Posted 2 weeks ago

Hi, Skiddle is a self-service booking platform for event organisers to list and sell tickets. If tickets have been listed on our website this has been done by the event organisers. We recommend contacting them for further information. Thanks, LEB

Posted 2 weeks ago

“Didn’t but these tickets”

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Posted 2 weeks ago

Hi, If you did not buy tickets and money has left your account please contact your bank who will contact our finance team. Thanks, LEB

Posted 2 weeks ago

“All thanks to (brucenora254 @ gmail.com) for the successful return of my lost funds, if scammed get in contact with her”

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Posted 2 weeks ago

“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."”

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Posted 2 weeks ago

“Please take a look at Headfirst Bristol on how to create a smooth ticket buying experience. The return customer experience is awful, every time i have to re-enter half my details. Or at least let me check out with google pay in one click as an alternative..”

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Posted 2 weeks ago

Hi, Saved cards are any payment cards you save when making a purchase on the Skiddle app. They make it quicker and easier for you to check out next time by remembering your details securely and only require you to enter your CVV number to buy tickets again. Your card details are swapped for a secure token that can be held in our systems without risk. No card data is ever held on your device. Only our payment processor stores the full details in their secure vault, which meets or exceeds the Payment Card Industry standards. To delete an individual saved card - during checkout press the edit button directly above your saved cards. This will bring up a minus icon next to each of your saved cards. Pressing this button will allow you to delete individual cards. Thanks, LEB

Posted 2 weeks ago

“too long a form to fill. ran out of time twice. and now cant print tickets.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 2 weeks ago

“Buying tickets for a band at Castle and Falcon in Moseley , not only am I being charged 10% on top of the ticket but also having to pay a fulfilment charge, £1, and a processing charge, £1. None of these charges is optional. The whole thing smells of greed. One that is : £7 to protect my ticket. It is often reported that live music is struggling. With these rip offs you can see why. C.S”

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Posted 2 weeks ago

Hi Charles, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions - https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. I hope this provides some explanation behind the fees charged when booking with Skiddle, HW Skiddle Customer Support Team

Posted 2 weeks ago

“I used my phone to book tickets and the webpage stalled. I used my laptop and could see I needed to prove I wasn't a robot. At this point I'd lost my place and so had to buy more expensive tickets. Not impressed with how the website displays on mobile!”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please be aware the event organisers determine the price of tickets - please refer to the article below: https://help.skiddle.com/en/articles/5324055-the-ticket-prices-have-changed-since-i-bought-mine Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. HW Skiddle Customer Support Team

Posted 2 weeks ago

“I booked 2 seats near the front for a concert. I got confirmation, so thought all was good. it appears no payment was taken and I lost the seats, now I have realized there is an issue we lost good seats.”

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Posted 2 weeks ago

Hi Patricia, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 2 weeks ago

“Hi, I bought a ticket for the Reggae Land Festival, and I'm still receiving the confirmation email. I need help. Thanks.”

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Posted 3 weeks ago

Hi Marina, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 weeks ago

“Over sold and atmosphere was off Sardines in a tin maaate”

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Posted 3 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 weeks ago

“Felt like I was scammed. So expensive for tickets on the door. Djs weren’t great and paid almost £100 for 4 people for entry into two tiny rooms.”

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Posted 3 weeks ago

Hi Naomi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 weeks ago

“Skiddle won't recognise my Sony Experia phone, saying that it's incompatible which means I have to try and pay on the door, possibly missing my gigs.”

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Posted 3 weeks ago

Hi, If you have access to the internet on your phone, you can purchase your tickets at www.skiddle.com You will receive an email confirmation with your pdf tickets. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 weeks ago

“I GOT THE APP, MADE A BOOKING, PAID THE MONEY, BUT GOT NO TICKET. LUCKILY THE VENUE STILL LET ME INTO THE GIG.”

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Posted 3 weeks ago

Hey Andrew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 weeks ago

“If this is anything like Chepstow "event"...DON'T DO IT. What a rip off. Paid nearly £70 for two adults and two young kids. Not sure what for. It's basically a fair ground with a couple of monster trucks. Everything costs extra. Monster trucks are mainly doing the rounds with paid passenger rides (I think £10 a go), and the kids couldn't watch them anyway, the set up was terrible. If you're not standing at the front, can't see a thing, and the kids have no chance. Fairground is mega expensive i.e. young child rides (teacups, little cars) are £3, bouncy castle £5 for 10mins, trampoline £6, monkey house £5. Marshmallow on a stick £4. We decided to cut our losses and left after an hour. I still don't understand what did we pay £70 for.”

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Posted 3 weeks ago

Hi Vita Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 weeks ago

“Booked tickets for an event and needed to change date. Was told to rebook and they would cancel original tickets. On doing this they cancelled wrong tickets, then had to cancel right tickets and I had to rebook again. They gave me £1.50 off to apologise, which was then out of date by the time their refund came through. ..”

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Posted 3 weeks ago

Hey Hazel, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? I have just looked into your orders and can see the issue that occurred. I apologise for the inconvenience caused but the correct order has been refunded. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Regards, HW Skiddle Customer Support Team

Posted 2 weeks ago

“Total waste of money. The monster truck broke down, when it eventually got started up again it done 3 laps around and attempted going over a few cars, this lasted 10mins and it was all over and done with. They had no stunt bikes or anything that was shown on the marketing video and they didn't even put anything on in place of the truck breaking down. Very poorly put together and I wouldn't recommend anyone wasting their money to go and watch it! It's minimum £10 for a meal and the rides are £5 per person.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 weeks ago

“Got there early so we didn’t miss the monster trucks, when they did finally start the show the truck broke down, no where to stand, way way way too many people to be able to even see the broke down truck, complete mess of an event pure rip off”

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Posted 3 weeks ago

Hi Martin Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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