skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,504 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Skiddle's venue was safe. It had water for patrons, but also was built to profit off drunk patrons. The line to get in was 2 hours long. Ridiculous wait time - arguably to prevent crowd issues but still ridiculous. Venue was clean. I felt thankful for the workers, who did a great job keeping the area efficient.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Added the insurance to my Skiddle tickets”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 3 months ago

“Gave me 10 mins grace to purchase tickets but wouldn’t let me type in card number. Had to try 3 times. Had to come out and start again, other than that easy enough site to use”

Helpful Report

Posted 4 months ago

Hi there, Thanks for leaving a review! I'd suggest making an account with us to speed up the process Thanks, JM

Posted 4 months ago

“Easy enough to book but a bit frustrating that I can't download my ticket until closer to the event.”

Helpful Report

Posted 4 months ago

Hey there, Thanks for leaving a review, In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. Alternatively, visit your order history on the Skiddle web page. AH Skiddle Customer Support

Posted 4 months ago

“I usually think its good, but I was in a queue for pre order tickets, at a cost of £44. I had 2 in my basket then signed in and they had gone. all the opre odfers had sold in one minute and I ended up paying £52. Very annoying.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. When attempting to secure early bird tickets when an event first goes on sale, we always suggest logging in before you join the queue to make the booking process as seamless as possible. However, as you logged in and refreshed the page, we couldn't transfer the tickets in your guest account's basket to your Skiddle account's basket. I'm sure you'll have a great time at the event regardless🎉 AH Skiddle Customer Support Team

Posted 4 months ago

“hard to find what U need U have to write it in then scroll through”

Helpful Report

Posted 4 months ago

Hey there, Thank you for leaving a review. I'm sorry to hear that you found it difficult to find your event, have you tried filtering your search by your location and dates? Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 4 months ago

“Does what it needs to do, doesn't take my preferred method of payment so loses points there.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for leaving a review. I'm glad you had a good booking experience with us. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like to elaborate on your query, please feel free to email custcare@skiddle.com Have a lovely day 🎉 CJ Skiddle Customer Support Team

Posted 4 months ago

“My daughter has been to many under 18's bounce and was disappointed with the Christmas one at the federation brewery as Andy Whitby and tazo weren't there and also the venue had a poor turnout compared to past experiences,the atmosphere wasn't the same.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 4 months ago

“I tried to book a ticket for a music event and when I went to 'book tickets' the option wasn't there at all on the screen. I'd rejected cookies and when i went to another machine it let me book, so it might have been the cookie rejection that prevented it .”

Helpful Report

Posted 4 months ago

Hi Kevin, Thank you for leaving a review. If you would like us to look into this further, please email custcare@slkiddle.com and we would be happy to assist. CJ Skiddle Customer Support Team

Posted 4 months ago

“Everything seemed to be working fine until I got to the payment section, despite there being three options the only one you could click on that actually worked was to put in my card details, I would rather have paid by PayPal but I did so as I really want to see the band”

Helpful Report

Posted 4 months ago

Hi Lesley, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. I have raised your query with the relevant team to see if this is a wider error or a one-off one to ensure the smoothest booking experience possible next time! Have a lovely day🎉 CJ Skiddle Customer Support Team

Posted 4 months ago

“A friend booked for me”

Helpful Report

Posted 4 months ago

Hi John, Thank you for your feedback. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“Very simple and easy to use, but 3 minutes after pre-sale opened only had the more expensive pre-sale phase 3 tickets available, so I bought them thinking they were selling out. Look 4 hours later and the cheaper phase 1 tickets are still available and phase 2 sold out which means phase 1 wasn’t an option for those people. Not great to overcharge those people who made an effort to get their tickets early by limiting which ticket they can buy”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Look ages ton put in new card details and get them accepted”

Helpful Report

Posted 4 months ago

Hey Bridget, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Charging £1 50 for each ticket is not on I have booked 8 tickets! Plus wanted paper tickets as they got different people and I am performing in the concert myself so paper tickets would be easier! You have to download a bloody app or print them as I don't have a printer that's another problem so not happy! Didn't realise this until I had paid for them!”

Helpful Report

Posted 4 months ago

Hi Patricia, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Skiddle is a self-service ticketing platform for event orgnsiers to list and sell their tickets. The event organisers must opt into what delivery methods they want for their events, so if the posted ticket option was not clear upon checkout, the event organisers would not have wanted that to be available for their event. You do not have to print the PDF versions of the tickets from the email confirmation, you can download them and then text/email the barcodes to the members attending the event with you. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 4 months ago

“Bit difficult tbh”

Helpful Report

Posted 5 months ago

Hi Kevin, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LB Skiddle Customer Support Team

Posted 5 months ago

“It was long winded and complicated, not going through on the first attempt.”

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Posted 5 months ago

Hi there, I have just sent you an email in regards to your experience. If you could get back to me, that would be great. LB Skiddle Customer Support

Posted 5 months ago

“Boring why reg just to get a ticket you paid for a con and Google charged £1 ?? What for”

Helpful Report

Posted 5 months ago

Hi Steve, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 5 months ago

“It was great to be back and see familar faces , with flippers closed down and the skate rink in westbromw also closed, roller jam has the chance too be the best in the UK . Skaters in Birmingham have nowhere to skate which has decernt flooring and music, on that note the flooring in both rooms needs to fixing. Skate love in barca used a simliar flooring but only difference to roller jam , it was well smoother & and that a temp flooring build for a few days. Its nice to see the venue is being ran as a skate venue rather than a night club, wheather its a change in management but its a a good look. Keep pushing the acdamy classes , keep doing deals and works loike ZAK are key to a future success”

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Posted 5 months ago

“Took several reset of my password before I could login. Otherwise good.”

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Posted 5 months ago

Hey Jayne, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 5 months ago

“Only wanted 5 tickets but wouldn't let me check out due to 1 seat been left on its own. Had to buy the last seat as it was the only way to check out. It's a waste of money and doubt I'll book again unless it's changed”

Helpful Report

Posted 5 months ago

Hi Nicola, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 5 months ago

skiddle is rated 4.4 based on 23,504 reviews