Name: skiddle
Rating: 4.41

“Had to input my payment details 4 times. PayPal and Apple Pay both did not work despite being listed as payment options, and upon realising this was forced to re-enter ALL of my payment details 4 extra times. Outside of payment process, the service is good.”

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Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“It was so stressful you text me a reserved link that said expired when I clicked it the first time, then you said tickets available but everytime I selected quantity and confirmed I wasn’t a robot within seconds they were gone, this consumed my whole day and gave me a migraine”

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Posted 4 months ago

Hey Leah, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Basic website, emailed tickets yet charged £5.25 in booking fees!”

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Posted 4 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 4 months ago

“The tickets were advertised at £10.00 each for advanced booking,plus a booking fee. Why then was I charged £45.75 for 4 tickets ? A booking fee per ticket is daylight robbery.”

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Posted 5 months ago

Hi there, Thank you for leaving a review. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. When Purchasing tickets, you agreed to pay the booking fee. LB Skiddle Customer Support

Posted 5 months ago

“I still haven't managed to get the tickets as we don't print And I'm still trying to download to my phone Instructions go round in a circle Very annoying and frustrating Why don't you give customers like me at 80 a choice of receiving a TICKET”

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Posted 5 months ago

Hi Ian, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. Unfortunately we are unable to send out tickets unless an event organiser has opted in for posted ticket delivery. IJ Skiddle Customer Support Team

Posted 5 months ago

“7 times I got to the point where I had authorised the payment with my bank, 7th time it eventually worked. Very frustrating.”

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Posted 5 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 5 months ago

“Would like to be able to down load PDF now. I do not use apps for tickets.”

Helpful Report

Posted 5 months ago

Hi Andy, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can have them as a PDF, you don't need the app. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 5 months ago

“Tried 5 times to make payment, in the end my Bank would not let me continue, as i had tried so many times. Eventually made it the next day. Tried thru Paypal, then with me in putting my card details.”

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Posted 5 months ago

Hello Diane, Thank you for the feedback. We have not had any issues reported with our payment processor, however, I will pass on the feedback. I am glad to hear you were able to make your purchase. Kind regards, IJ Skiddle Customer Support Team

Posted 5 months ago

“Please explain... There is a waiting list for the event for which I have 3 tickets... Sadly due to work commitments I can't go... Someone could us them... For face value ideally but better to give them away than people who want to go can't?! Senseless !! Not like you can contact anyone?!!!!! Won't use again.”

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Posted 5 months ago

Hello There, Thank you for the feedback. Re:Sell is an opt-in service which we provide to event promoters to use once the event has sold out and if the event organiser has opted in to use this feature. You are unable to list your tickets on Re:Sell due to both of these criteria not being met. I'd best advise passing on your unwanted ticket(s) to someone else to ensure that you don't lose out on the money spent. Once you've found someone to take the unwanted ticket off your hands then head to www.skiddle.com\orders to update the details. Apologies for the inconvenience caused. IJ Skiddle Customer Support Team

Posted 5 months ago

“Physical tickets not offered..even as a paid for extra. Very very disappointed as most people want a memento of the night.”

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Posted 5 months ago

Hello Lee, Thank you for getting in touch. Skiddle offer a range of ticket delivery methods to event organisers, including the option of physical posted tickets. However, it is event organisers that ultimately decide which ticket delivery method they select. If you download the PDF ticket from your email confirmation you could use this as a memento. Apologies for the inconvenience caused. IJ Skiddle Customer Support Team

Posted 5 months ago

“Had to try over 5 times to complete purchase”

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Posted 5 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 5 months ago

“You wanted me to input lots of personal information which are not necessary for buying a ticket. It seems that you main business is to get hold of our information”

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Posted 5 months ago

Hi Thomas, Thank you for your feedback. We only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. To update your postcode to receive info relevant to your area, please click here. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. MK Skiddle Customer Support Team

Posted 5 months ago

“Not very user friendly”

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Posted 5 months ago

Hey Mark, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“I found your booking and app a little confusing”

Helpful Report

Posted 5 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“Why cos sick to death off having to add another flipping app ...how many apps do you ppls think a phone can take ....all gone ai mad .....oh and what customer services thr was none”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. Please note, there are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. The app is not a necessity when it comes to accessing your tickets, however it does ensure everything you need is stored in one place. LC Skiddle Customer Support Team

Posted 5 months ago

“Straightforward to use, but charging a ticket fee for no actual ticket is a con.”

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Posted 5 months ago

Hi there, Thank you for leaving a review and I'm glad to hear you found our site straightforward to use. In order to continue providing a straightforward booking platform for our customers, we charge a booking fee. This fee goes towards keeping the Skiddle site up and running, paying staff wages and ensuring customers experience a secure way of paying for the events they love. You will notice a small RapidScan fee on your order, this is to cover the cost of providing unique barcodes for each customer that places an order on Skiddle. LC Skiddle Customer Support Team

Posted 5 months ago

“When trying to book on the Skiddle app I’d select tickets and then when choosing a date it would crash my app”

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Posted 5 months ago

Hi there, Thank you for leaving a review. Please get in touch so we can see where this is going wrong Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“No option to put different name on ticket”

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Posted 5 months ago

Hi Baryden, Thank you for leaving a review. Here is how to change the name on your order - https://help.skiddle.com/en/articles/5303650-how-do-i-send-my-tickets-to-someone-else Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“Can't say much about buying tickets here, one minute it's saying that not all tickets sold out yet so you can't re sell them Next it tells you that tickets you are wanting to re sell are not on sale and they aren't eligible for reselling UNBELIEVABLE, NOT IMPRESSED AT ALL”

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Posted 5 months ago

Hi Andy, Thank you for leaving a review. Re:sell is an opt-in opt-out service for promoters as we are self-service, so means they can choose between. The event needs to be fully sold out for the re:sell to be available. Feel free to contact if you have anymore questions. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“Not great, ended up paying for cancellation insurance as when scrolling down the page it checked the box. My fault for not double checking I guess but annoying as I was rushing to get it done before I had to start again if not booked within x minutes”

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Posted 5 months ago

Hi Debra, Thank you for leaving a review. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews