Name: skiddle
Rating: 4.41

“i pressed on the link straight away as soon as all the tickets dropped and straight away all was sold out, never had a change to get any tickets, super sad! so unfair!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We are sorry you couldn't get your tickets. For high-profile events, you may be placed into a queue that is designed to make the experience fair and efficient for everyone. Your position will be updated every minute. If you have closed your browser you will retain your place in the queue. Once you reach position 1 in the queue, you will be redirected to the event listing where you can go ahead and select & purchase your ticket(s). We cannot guarantee that tickets will not be sold out by the time it is your turn to purchase. If the event has a waiting list, you can add yourself to this. We are sorry for any inconvenience this may have caused. AB Skiddle Customer Support

Posted 1 month ago

“The whole procedure of booking an access ticket is painful. I still two days after booking one ticket as requested haven't had an answer yet to see if another ticket can be added as awaiting promoter authority.Seems a very un orthodox procedure comparing with other booking sites I have dealt with.I'm holding my breath if I get another ticket. The cost of also rings the customer care line is another issue although they have answered pretty promptly.But haven't got any authority to resolve query. Facility on website should be made to book both tickets in the booking process.”

Helpful Report

Posted 1 month ago

Hi Christine, After receiving your feedback, I have just seen your order and I can see that you have been in contact with our support team. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Because of this, we rely on event organisers to list PA/carer tickets on Skiddle, ready for us to add to your order once evidence has been provided. Unfortunately, not all event organisers have listed this ticket type on Skiddle. In instances like this, we would recommend that you contact the event organiser to see what their process for PA/carer tickets is. I can see we have directed you to the event organiser and hopefully they can assist you further. Have a lovely day! AB Skiddle Customer Support

Posted 1 month ago

“I first was sold vip tickets for £38 per ticket then was emailed saying these tickets actually wasn’t meant to be sold at this price, I then I was given a link to pay another £22 per ticket to upgrade to vip which I was already sold. Making my tickets go from £75 to £111 with protection”

Helpful Report

Posted 1 month ago

Hi Craig, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. We have no involvement with listings or events listed on Skiddle. We are solely the platform used by event organisers to promote events and sell their own tickets on. Please contact the event organisers to discuss this further. Have a lovely day! AB Skiddle Customer Support

Posted 1 month ago

“I found it difficult to use. The website kept pushing me to downloading the app even though I was signing in as a guest. Certain functionalities didn’t work especially when paying by card it did nit allow my saved card details to be autofilled. Clunky and user unfriendly. The ticket I finally got was difficult to download and save. I did it in the end but not a smooth process”

Helpful Report

Posted 1 month ago

Hi Sian, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“No refunds”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, AB Skiddle Customer Support Team

Posted 1 month ago

“Poor. I wanted immediate access to my purchased tickets. I have to wait until 2 August 2025 to attempt to access them. Thsi involves installing Acrobat which I do not want to do.The process is not straightforward like Fatsoma; at Fatsoma I am able to access my tickets immediately and easily”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. Alternatively, visit your order history on the Skiddle web page. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Couldn’t get any tickets together aweful way of selling tickets you click on and they have gone before u can order”

Helpful Report

Posted 1 month ago

Hi Diane, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Let’s just say, if I have a choice, I will not order any tickets via Skiddle again.”

Helpful Report

Posted 1 month ago

Hi June, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, AB Skiddle Customer Support Team

Posted 1 month ago

“Never again ordering anything via a facebook link. Can I suggest that you check out the link on Facebook, and advise customers to sign out of Facebook and sign up independantly to purchase tickets. I was scammed and fortunately the bank stopped fraudulent activity.”

Helpful Report

Posted 1 month ago

Hi Alayne, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“the website would freeze each time it was to open my pdf ticket”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“sold 3 fake tickets for billie gillies Glasgow first time having this problem with skiddle as normal really good but haven’t had any payment back. £135 down the drain.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. I can see your order has been refunded. MK Skiddle Customer Support Team

Posted 1 month ago

“To compilated! Unable to get ticket untill the day before the Event! Rediculess! First decide which side your bread is butted on. Yours or your Client Customer.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for leaving a review. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. MK Skiddle Customer Support

Posted 1 month ago

“WARNING! The event I paid for was cancelled and they won’t give me a refund. See my last email below - I am disappointed that you are unable to give me the refund. You can see form the email from Wannasee that my refund should have been processed as detailed below - "We can confirm your original refund request has been received and will now be processed within 28 days of the deadline of the 16th of September." Your email yesterday, as below, states you are able to refund without their permission if the event is cancelled or postponed - "Therefore all refunds are processed at the discretion of the promoter/event organiser, Skiddle has no authority to process these without their permission unless the event is cancelled or postponed." I intend to proceed with a court claim as I am unable to get a reply from Wannasee and needed to allow you the chance to refund the money. Are you able to converse with them on this matter?”

Helpful Report

Posted 1 month ago

Hello Amy, Thank you for oyur feedback. Skiddle are able to action refunds if an event is cancelled or postponed, however this is dependent on Skiddle having the funds available. For Wannasee, the event organisers have not returned funds to Skiddle. "10.10 In the case where a refund is due and Skiddle do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter." We have to advise continuing to contact the event organisers directly to process this refund. Apologies we are unable to assist further. Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

“Older generation here. Not user friendly at all! Complicated and cobfusing. Drag files or browse? What does all that mean?”

Helpful Report

Posted 1 month ago

Hi John, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 month ago

“I've just bought a ticket. And had to pay extra TO BUY A TICKET!!!! Surely a ticket price includes a ticket???????? This is crazy. An e-ticket at that.”

Helpful Report

Posted 1 month ago

Hello There, Thank you for your feedback. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. The delivery fee for the Rapidscan e-ticket is only ever added once per order, it covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

“I bought 2 tickets in December for my husband who is a huge fan, it wouldnt let me download tickets until March, now i cannot find the link, How do i get them. PLEASE HELP.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 month ago

“So so so hard to log on. -,won't even let bevvy”

Helpful Report

Posted 1 month ago

Hi There, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 month ago

“Tried to book tickets- no email received, no customer service or anyone to speak too. Our personal details entered but no confirmation email received - screen shot taken of order reference. Would be really good if we could talk to someone. The 0333 number isn’t valid either.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Our phone line beginning in 0333 does work, but we are only open during office hours. IJ Skiddle Customer Support Team

Posted 1 month ago

“Getting tickets was easy unfortunately since using Skiddle yesterday I have had four scam phone calls .Coincidence?? I doubt it”

Helpful Report

Posted 1 month ago

Hello There, Please be aware Skiddle is a secure site, there is no way your personal data has been shared. Any data transferred through Skiddle will be completely safe from prying eyes due to our secure server technology. We use 256-bit SSL 3 certificates (the highest available) with Extended Validation (EV) to ensure your ticket purchase and personal data is sent securely to our server. This level of security (which is the same as your online banking) ensures that nobody can intercept your valuable information. We also audit our network regularly to ensure all our systems use the latest software. Our EV certificate shows the authenticity of our website - most modern browsers will show a green 'security bar’ across the top of the page for your peace of mind. This will be due to an unlucky coincidence. Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

“Every time I went to pay with bank card the system would kick me out of the page I was on. I was using my mobile phone I had to go on my laptop to successfully buy my tickets”

Helpful Report

Posted 1 month ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews