skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,556 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to book tickets for a Coventry gig today the 5 October. But had to go to log in then could not find gig for two days as reailto has changed owners finally found it yesterday after a friend dent me link . Ian Richardson”

Helpful Report

Posted 6 months ago

Hey lan, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 months ago

“Disappointed to be charged extra to get the ticket via an app which I need to download only to have access to a printable version on the email. What's wrong with just sending the QR code via the email. What a joke!”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. You are charged 50p-£1.50 per order for your RapidScan E-ticket. This covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. There are two ways of accessing your tickets. You can download the app, where ther barcodes of your tickets will automatically show, or you can download your tickets as PDFs from your confirmation email. You do not have to print the PDFs. As long as you barcodes are fully visible to be scanned, you will be granted entry. LB Skiddle Customer Support

Posted 6 months ago

“Billed me before I had the tickets. Had to buy them again and it went through. Yes it was refunded later but it was an inconvenience being £120 down that day.”

Helpful Report

Posted 6 months ago

Hi Euan, Thank you for leaving a review. We apologise for this error, but we're glad that we were able to fix this for you. Have a great time at the event 🎉 LB Skiddle Customer Support Team

Posted 6 months ago

“It was a nightmare to log in had to keep changing passwords”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving a review. For any glitches on the login page, we recommend customers to head to skiddle.com/orders. We apologise for this, though it is something we are working on. Have a lovely day! LB Skiddle Customer Support Team

Posted 6 months ago

“Need to make the download of tickets purchased as a guesses step more clear and easier”

Helpful Report

Posted 6 months ago

Hi Kim, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Have a lovely day! LB Skiddle Customer Support Team

Posted 6 months ago

“Arrived at 12 expecting monster truck show and found fun fair No times for the show on the website so you don’t know what to expect We found 2 pm 20 min bike show 4 pm 15 min monster truck show ( 1 truck )”

Helpful Report

Posted 6 months ago

Hi Anna, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 6 months ago

“I dont like sites where I have to download 'yet another' app to access my tickets. I used skiddle because it was required for the tickets i wanted. It is no more better or worse than any other middleman site. I was eventually able to download PDF tickets, so that's why i gave it a 3 star instead of 1 star”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 6 months ago

“A few glitches booking tickets on the site but finally got through”

Helpful Report

Posted 6 months ago

Hey Rob, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 6 months ago

“I don’t like having to download a PDF or get the app, but other than that it’s fine”

Helpful Report

Posted 6 months ago

Hi Elsa, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 6 months ago

“A struggle at first got there in the end”

Helpful Report

Posted 6 months ago

Hey Malcolm, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 months ago

“Good just hoping my tickets get sent out”

Helpful Report

Posted 6 months ago

“Booking fee and handling fee is a bit much. Other than that no issues.”

Helpful Report

Posted 6 months ago

Hi Diane, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 6 months ago

“Not the easiest or clearest shopping experience, I couldn’t see how to remove the cost for the SMS confirmation I didn’t need. Didn’t feel transparent and cost me extra as a result.”

Helpful Report

Posted 6 months ago

Hi Alex, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 6 months ago

“Good gig, weather dry”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 7 months ago

“Why would you want a review of me buying a ticket online from a company I didn't choose? Not happy with the extra fees including money for a digital ticket when that's what I'm already paying for.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for leaving a review. We like to know how we could better our site and appreciate the feedback. Booking fees are charged across all ticketing platforms and are clearly stated when purchasing your ticket how much you are being charged. We apologise for any inconvenience. Have a lovely day! JM Skiddle Customer Support Team

Posted 7 months ago

“It was ok but having to wait for two weeks to download the tickets does not inspire me with confidence, I have had to write a note on my calendar to do it! Not sure why they can't be made available as soon as the booking has been made!”

Helpful Report

Posted 7 months ago

Hi Belita, Thanks for leaving a review! This is in place so it stops ticket touting, the event organisers themselves decide this date. Sorry for any inconvenience caused, JM Skiddle Customer Support

Posted 7 months ago

“Not the easiest site to buy tickets off”

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Posted 7 months ago

Hi there, Thank you for leaving a review. Let us now what would make it easier. Have a lovely day! JM Skiddle Customer Support Team

Posted 7 months ago

“First time buying from skiddle and although the process was easy enough. Tickets weren’t meant to be on general sale until 5pm?? I was notified by a friend they were on sale well before that time which meant only the final tier were tickets were available by the time I got them. Hardly fair.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback As Skiddle do not run the events listed on our site, it is the event organisers' responsibility to line up their ticket on-sale times with their social media announcements. Additionally, event organisers can put tickets on sale at any given time. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 7 months ago

“The bands I saw were mostly very good, with one average and one poor but good fun. I pre booked parking at £12, a complete rip off to park in a field, I’ve been to numerous events at this venue and never paid for booking, not blaming the venue at all as this was a private event. Drink prices a joke, £6 for a can of beer/cider which come out of a multipack bought from wholesalers, a bottle of spirits over a £100, be surprised if they sold any 😂😡, the small bar selling drinks on draught was £8 a pint. And they run out of some drinks quite early, very young staff with no one appearing to supervise them. Food prices were quite dear but on a par with other events of the like, £5 ft or chips etc. The VIP area was embarrassing, twice as much for tickets and all you got was a fence in between the main area with the proper toilets which are always there anyway, very poor view of the stage. Would I go again ? Yes if there was no parking charge and a proper bar selling draught drinks at a more realistic price, but I still had a good day because of the bands.”

Helpful Report

Posted 7 months ago

Hi Nigel, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MW Skiddle Customer Support Team

Posted 7 months ago

“Great site but would prefer easier ŵay to book carer tickets”

Helpful Report

Posted 7 months ago

Hey Rachel, Thanks for your feedback, Please be aware that we are currently looking into implementing improved carers ticket features on our system. For now, I recommend contacting us before you buy any future tickets at help.skiddle.com, this way we can check if carers' tickets are available for the event in question. Enjoy the event! AH Skiddle Customer Support Team

Posted 7 months ago

skiddle is rated 4.4 based on 23,556 reviews