skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,533 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All other booking platforms hold your ticket choice for a couple of minutes once you have clicked the buy button and added them to the basket. Having queued from the second the booking line opened, I selected the first avaliabke tickets (Third release) and clicked to buy them, I received a message saying they were no longer avalaible, I then added the fourth release and the same thing happened, and the same for the fith release. In the end I had to buy the sixth release, I found the process to be stressful and unfair.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. I'm sorry to hear about the frustration you experienced with our ticketing process. We know how important securing tickets can be and understand the stress it can cause when things don’t go as planned. Your feedback is valuable, and we'll take it into account as we work on improving our system. If you have any further insights you'd like to share, please feel free to get in touch with us directly. Wishing you a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“The ticket price went from the cheapest to most expensive within 10 minutes. The 2nd 3rd 4th and 5th release had currently not available - not sold out! I feel very annoyed that charged higher price when the other tickets were not even in the system. Should be reported somewhere as a scam”

Helpful Report

Posted 2 months ago

Hi Vicky, Thank you for leaving a review. The pricing and ticket types are decided by the event organisers as we are a self-service website. THe different releases is a common thing event organisers will tend to do upon ticket releases. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Need a refund. No refund option is ridiculous.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“The button to accept the safety rules for the event wasn't showing even after reloading. I had to download the app on a different phone”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Cherry Fuzz Club very lacklustre since they lost their lead guitar player.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 2 months ago

“What a load of rubbish don’t waste your money”

Helpful Report

Posted 2 months ago

Hi Lorraine, Please contact custcare@skiddle.com who will be able to advise/help you further. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“Ticket didn’t show up.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 2 months ago

“One of the most convoluted booking systems I have ever used.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please email custcare@skiddle.com so we can advise further. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 2 months ago

“Ticket don’t arrive and payment not out through on card promptly. So I booked again thinking that not taken properly. Received tickets but now find original booking in junk. Cannot cancel as option not available if £2 insurance not taken.”

Helpful Report

Posted 2 months ago

Hi, Please contact custcare@skiddle.com so we can see if there is anything we can do. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“was awful really”

Helpful Report

Posted 2 months ago

“Tickets on sale at 09:00 were sold out before 09:00. What is it with ticket sellers. W”

Helpful Report

Posted 2 months ago

Hi, Sorry to hear you didn't get your tickets. Keep an eye out for a waiting list to see if you can grab some. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“Tickets supplied with barcode in June , very long-winded process , simply e mail to purchaser”

Helpful Report

Posted 2 months ago

Hi, When tickets are available to download is decided by the event organisers and not Skiddle. Sorry we can't help any further. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“Charged the wrong price for tickets as was on pre registered. Got charged more”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. LEB Skiddle Customer Support Team

Posted 2 months ago

“I signed up for early bird tickets and never got a link to buy them. Terrible service”

Helpful Report

Posted 2 months ago

Hi, Remind Me gives your customers the opportunity to receive a reminder via email and/or text message at 8pm the evening before and/or 1 hour before your tickets go on sale - making it virtually impossible for customers to miss out on your event on sale! Sorry to hear you never got this! Keep an eye out for a waiting list so you can try and grab more tickets. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“The whole process was stressful, time consuming and not user friendly”

Helpful Report

Posted 2 months ago

“Something wrong with app at the time of purchase tickets Now can't buy Event full Useless”

Helpful Report

Posted 2 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 2 months ago

“I only wanted to buy some tickets for a gig not give you all my personal data. I realise you're grabbing my data and despite rejecting the mailing list of offers, no doubt I'll be overloaded with junk.”

Helpful Report

Posted 2 months ago

Hey Stephen, Thanks for your feedback, We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. To update your postcode to receive info relevant to your area, please click here. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. I hope this helps explain, AH Skiddle Customer Support

Posted 2 months ago

“....it's no point putting up on your site that 'tickets are selling fast' if you can't actually access your page to buy any, and then two tickets requested and i'm told 'not available'.... but you're still selling them....apparently....🤷‍♀️....sorry...i don't get it....”

Helpful Report

Posted 2 months ago

Hi, When tickets become available, they are decided by the event organisers and not Skiddle. Please contact custcare@skiddle.com so we can look into this further. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

“I'll never forget the day my trust was shattered. I had entrusted this platform with my life savings, believing their promises of security and growth. But when I needed my money most, they locked me out, leaving me feeling utterly helpless and betrayed. The emotional toll was crippling – anxiety, stress, and sleepless nights consumed me. But I refused to give up. Thankfully, a beacon of hope emerged in the form. chelsy Desmarais and her expert team guided me through the darkest of times, and with their help, I was finally able to recover $175,000. I'm still healing from the ordeal, but I'm grateful for a second chance. My hope is that others can learn from my experience and avoid similar heartache. Feel comfortable to contact (chelsydesmarais7(AT)gmail.com) or via Whats-App ; +1 (443) 2 0 7 2 4 2 5.”

Helpful Report

Posted 2 months ago

“Unable to purchase tickets and is now full. So have missed out.”

Helpful Report

Posted 2 months ago

Hi, Please email custcare@skiddle.com to see how we can help. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

skiddle is rated 4.4 based on 23,533 reviews