skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,612 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

skiddle 5 star review on 11th April 2025

250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel like it’s false advertising with a good price for tickets at a reasonable price. I was in the waiting room an hour before and then placed in a queue. I was only queuing for a few seconds but had to purchase 3rd tier prices.”

Helpful Report

Posted 10 months ago

Hello Emma, Thank you for your feedback. Please be aware, no matter how early you enter the queue, all customers are then randomly allocated a place once onsale begins. This is promoter fairness for customers. If you would like more information on this please see the below FAQ: https://help.skiddle.com/en/articles/6115728-why-am-i-given-a-random-queue-position-i-was-in-the-waiting-room-very-early-shouldn-t-i-be-first The event organisers are responsible for the allocation of tickets per tier, therefore it may have been that limited tickets were allocated for tier 1 and tier 2 so by the time you were able to purchase your tickets tier 3 were the next available. This is all dependent on the event organiser. I hope this helps clarify. IJ Skiddle Customer Support

Posted 10 months ago

“Had problems with the skiddle app on my phone, so it became more complex than it should have been.”

Helpful Report

Posted 10 months ago

Hey Martin, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 10 months ago

“Very disappointment day Wasted 3 hours queuing up for some nice food that was meant to be Caribbean food cookout festival but by time we got to the front there wasn't really any food left and the chicken was still cold even tho it had just came out of the BBQ, the music wasn't loud enough to hear from a distance, also there was one music stage which wasn't great and needed alot more food stalls and enough food also the weather wasn't great but that not down to you guys as you can't help that. Bad experience”

Helpful Report

Posted 10 months ago

Hi Matt, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. (initials) Skiddle Customer Support Team Hi (first name/ there), Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JM Skiddle Customer Support Team

Posted 10 months ago

“didnt have a very good experience due to the prices of the drinks so didnt actually stay long.”

Helpful Report

Posted 10 months ago

Hi Courtney, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 10 months ago

“Bad user experience. Had to open four tabs just to buy a £6 ticket. Needs streamlining!”

Helpful Report

Posted 10 months ago

Hi, Thanks for the feedback. Have a nice day! LEB Skiddle Customer Support

Posted 10 months ago

“The flyer for the Karaoke cup says tickets £5 but fails to mention the £1 booking fee PER ticket.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Thanks, LEB Skiddle Customer Support

Posted 10 months ago

“I did not have the best experience using this booking platform, hence the 2 stars. However, the communication with customer service (once you were actually able to communicate with a human being) was quick and honest”

Helpful Report

Posted 10 months ago

Hi There, Thank you for leaving a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like to provide more details as to the issues you encountered when using our site, please feel free to email custcare@skiddle.com so this can be raised further. I am glad to hear you had a good experience with our team. Have a lovely day! CJ Skiddle Customer Support Team

Posted 10 months ago

“Thay was no ska . We got to walk to the mug as caws. ASWAD bless them make all your festival with fill DJ a bit disappointing from you . Greek giros sell me chicken for lamb ar risk temperature.warm from hot holder.”

Helpful Report

Posted 10 months ago

Hi Ivaylo, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 10 months ago

“Couldn't use Google pay”

Helpful Report

Posted 11 months ago

Hi Helena, Thank you for your feedback. We are sorry to hear you were unable to use Google Pay at checkout. Here at Skiddle we have not received any issues with our site using the Google Pay payment processor. Apologies for the inconvenience caused and I am glad to see you were able to use an alternative method. Kind regards, IJ Skiddle Customer Support Team

Posted 10 months ago

“Not a great experience. I've had to fight my way into your website as the emails you sent regarding my booking lacked basic information (it was payment confirmation only). The UI is not intuitive for finding one's own account page. Everything is super sales-orientated at the expense of usability, which I will remember next time I have a choice over whether or not to use Skiddle.”

Helpful Report

Posted 11 months ago

Hi Richard, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I will be sure to pass your feedback on to the relevant teams. The email confirmation provides easy access to your tickets via the Skiddle app or you are able to download your PDF tickets. This will then provide full event information. Kind regards, IJ Skiddle Customer Support Team

Posted 10 months ago

“Only 3 minutes to complete booking. Very annoying”

Helpful Report

Posted 11 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“Unnevessarily complicated and just an unnecessary addition to all the ticketing software thsat has veenb tried, The few good ones work because they dont fill our pohones up unnecessarily - and have standard ways of doing things> Yiur system is just designed to be incompsatible with what customers are familiar with and can easily do.”

Helpful Report

Posted 11 months ago

“Haven't received tickets for gig that's in 24 hours”

Helpful Report

Posted 11 months ago

Hello Mark, Thank you for you review. I have resent your email confirmation through to you. From this email you are able to download your e-tickets: https://help.skiddle.com/en/articles/5741869-how-to-download-the-pdf-version-of-your-ticket-s IJ Skiddle Customer Support Team

Posted 11 months ago

“very difficult to log on and get my tickets.”

Helpful Report

Posted 11 months ago

Hi There, Thank you for your feedback. You are able to access your tickets directly as a PDF from your email confirmation, this removes the need to log in to Skiddle. Downloading your tickets: https://bit.ly/3WKrGJY Have a lovely day! IJ Skiddle Customer Support Team

Posted 11 months ago

“Expensive booking fees”

Helpful Report

Posted 11 months ago

Hi Sian, Thank you for the feedback. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit, and a few tea bags for staff brews! IJ Skiddle Customer Support Team

Posted 11 months ago

“Awkward to access booked tickets, why can't the actual tickets just be emailed to me, rather than being emailed a link to then have to enter access details, faff I don't need.”

Helpful Report

Posted 11 months ago

Hi There, Thank you for your feedback. We do not provide the tickets directly attached to the email as we request customers to input a piece of security to make it harder for others to access your tickets. IJ Skiddle Customer Support Team

Posted 11 months ago

“Older people cannot cope with quick inefficient expectations if booking with having to include the whole of your organisation when they only want tickets to theatre. !!”

Helpful Report

Posted 11 months ago

Hi Jennifer, Thank you for your feedback. We are sorry to hear you found it difficult to purchase your theatre tickets through, I will pass on your feedback. IJ Skiddle Customer Support Team

Posted 11 months ago

“Took me 3 tries before I could get to the payment method I preferred. By that time my 8 minutes was at an end, so I gave up trying to navigate the site on my phone. Left it half an hour & tried again on my iPad Pro which was much more straightforward.”

Helpful Report

Posted 11 months ago

Hello Moria, Thank you for your feedback. The 8 minutes is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. I do apologise this was not sufficient time for you the first time. I am glad to hear you were able to make the purchase on your iPad. Kind regards, IJ Skiddle Customer Support Team

Posted 11 months ago

“Bought a resold ticket from skiddle and purchased the insurance option to cancel if I could not attend. However when looking through ticket details, it told me I wouldn’t be able to sell the ticket, so paid for the ticket insurance for no reason unless event is unlikely cancelled.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 11 months ago

“i don’t like having to download an app just to access tickets - feels like an unnecessary amount of hassle when most tickets can be accessed via email etc”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 11 months ago

skiddle is rated 4.4 based on 23,612 reviews