Name: skiddle
Rating: 4.41

“Shy do you say ‘join wait list , we have your back ‘ when there is no waiting list . I know because I tried to sell my ticket and was told off skiddle i couldn’t .. false advertising.. really bad for a business thats pretending to be honest”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. Skiddle is a self-service platform where event organisers list and sell tickets. As they set up their listing they can opt-in and out of the re:sell feature, this will then trigger the waiting list if the event sells out. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“Never received tickets despite booking and paying in July for a December gig. Eventually found my order and supposed to have sent replacements again never arrived. Online support does not function- it’s just a bot. Resorted to credit card chargeback to get my money. All the more disgusting with all the happy clappy touchy feely nonsense on the website, run by fans for fans etc. just one more ticket rip off merchant. I’ll stick to Ticketmaster in future, at least they don’t pretend to be anything else.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 4 months ago

“Why can't I be emailed a picture of a ticket/barcode instead of having to download & install the app or download a pdf that doesn't open? Over complicated.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 4 months ago

“Cant use the app cant get tje ticket useless”

Helpful Report

Posted 4 months ago

Hi Kathryn, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 months ago

“I put my details in as requested, paid as requested, paid a booking fee for the pleasure, not sure what I’m suppose to be reviewing?”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“I feel like this ticket website completely mislead me on the price of the tickets, I was lead to believe i had paid £70 for my tickets to then find out in very small print once booked that infact the tickets were alot more stated and there would be a payment plan set up to pay for the remaining fee, The price of these tickets were NOT clearly stated, Why does it not state the actual price of the tickets in stead of a break down??”

Helpful Report

Posted 4 months ago

Hey there, Thanks for leaving a review, When you check out our website clearly states that this is a payment plan. As shown in your screenshot, the ticket type you selected is called General Admission Standing- Payment Plan Despoit with a description underneath about the structure of the plan. Moreover, this is underneath the 'Payment Plan' section, this makes it as clear as possible that you are buying a payment plan ticket. Additionally, when purchasing your tickets you agree to the terms and conditions of your payment plan which displays the breakdown in costs associated with your booking. The only discrepancy between the amount shown on our website and your order total is the Refund Protection fee which you opted in to purchase and added to your order. I hope this helps clarify, AH Skiddle Customer Support

Posted 4 months ago

“Almost an hour wasted! Time out 3 times! wrong info noted - it wasn't! card rejected - why? info correct - totally frustrating!! take my chance on door.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 4 months ago

“Scammers, charging 6.95 pounds of service fees. You have to be kidding. And having the bravery of contacting me. FU”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. AH Skiddle Customer Support Team

Posted 4 months ago

“No option to buy wheelchair accessible tickets whatsoever.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 4 months ago

“I don't understand why I should give my personal details like address and contact numbers as well as my email to get a single ticket. Why is that necessary?”

Helpful Report

Posted 4 months ago

Hey Olivia, We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. Have a great time at the event! AH Skiddle Customer Support Team

Posted 4 months ago

“Poor customer service. Booked to go ice skating pre booked the day off work event was cancelled 1 week before. Received an email stating refund would be automatic but 2 weeks later still no refund waste of a day off no further contact explaining the delay either.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. Sorry to hear your event has been cancelled. As stated in the cancellation email that we sent, we are working with the event organiser to arrange refunds. If you would like further information concerning the specifics of this cancellation, I suggest contacting the event organisers via their social media. We will be back in touch via email as soon as this has been processed. AH Skiddle Customer Support Team

Posted 4 months ago

“i bought the wrong tickets and it didn’t let me refund even though i bought refund protection”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. AH Skiddle Customer Support Team

Posted 4 months ago

“Booked vip tickets for Beenie Man (stupidly) The concert got postponed 🙄 with supposedly a rescheduled date by the 1/12/24 which didn’t happen. Until there is any update you can’t get a refund 🤔Think twice with certain artists is my advice”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. As stated in our terms and conditions, until a new date is announced refunds cannot be processed for postponed events. As soon as this new date is announced, you will be automatically emailed from Skiddle where you can claim a refund if you cannot attend the new date. AH Skiddle Customer Support Team

Posted 4 months ago

“Not what it said”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 4 months ago

“The gig is advertised on the transhrd for the 7th June, but on skiddle it’s the 7th August! I’m now left with 4 tickets and no idea when I’m meant to turn up”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, AH Skiddle Customer Support Team

Posted 4 months ago

“No happy with extra changes, had to pay extra £3.75.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. CJ Skiddle Customer Support Team

Posted 4 months ago

“Event cancelled and reschedule given instead of refund”

Helpful Report

Posted 4 months ago

Hi Jack, Thanks for your feedback. When events are postponed and a new date is released, you have the option to request a refund if you do not want to, or cannot attend the new date or keep the tickets. If you are unsure as to whether this option is available yet, please email custcare@skiddle.com and we will look into this for you. Thanks, CJ Skiddle Customer Support Team

Posted 4 months ago

“After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. Doris Ashley, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at Email: dorisashley71 (@) gmail.com WhatsApp +1–(404)-721-56–08 for suppo”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“Cannot figure out how your website works to book tickets for the Pete Maclain talk at Stockport music story ?”

Helpful Report

Posted 4 months ago

Hi Kevin, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 4 months ago

“Aarcno you can”

Helpful Report

Posted 4 months ago

Hi (first name/ there), Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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