skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,504 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I logged on at 8.55 to purchase my tickets which went on sale at 9am. Refreshed dead on 9, only to be told I was 1511 in the queue. Within 15mins, it was 4th round tickets £40 more than the early 1st round tickets. Disappointed for 2 tickets I had to spend an extra 40 quid. Make it make sense.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. LEB Skiddle Customer Support Team

Posted 2 months ago

“Good website. But unfortunately I bought the wrong ticket. My mistake & too bad.”

Helpful Report

Posted 2 months ago

Hi (first name/ there), Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 2 months ago

“I firstly facing problem in downloading the ticket”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 2 months ago

“1st time user found it a bit of a faf”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I am sorry to hear that you had some difficulty in purchasing your tickets. However, now that you have made an account with us it will be considerably quicker when purchasing tickets for future events😁 Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 2 months ago

“As a collector of gig tickets it disappoints me that you are no longer sent a physical ticket. Why the high cost of booking fees now?”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. LEB Skiddle Customer Support Team

Posted 2 months ago

“Booking was easy. However you shouldn’t have to download an app to access the tickets.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. CJ Skiddle Customer Support Team

Posted 2 months ago

“Was forced into paying for the tickets in 3 instalments, would have preferred to have had a choice of options.”

Helpful Report

Posted 3 months ago

Hi Susan, Thanks for your feedback. I can see that the event organisers have only set up payment plans as a ticket option, no one has been given the choice to purchase the tickets outright. I hope this helps clarify! Thanks, CJ Skiddle Customer Support Team

Posted 2 months ago

“Difficulty in accessing tickets and unable to download app”

Helpful Report

Posted 3 months ago

“Made me pay twice, relatively quick refund”

Helpful Report

Posted 3 months ago

Hi there, Thank you for leaving a review. We are glad your query was resolved! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 months ago

“I struggled a bit.wanted to pay by PayPal.but wasn't sure it asking my details about mortgage rental etc.how much I pay. That's private not felt right.”

Helpful Report

Posted 3 months ago

Hi Janine, Thank you for leaving a review. Skiddle are not aware of any questions regarding mortgage or rentals. I believe this may be to do with PayPal and not Skiddle. Have a lovely day! LB Skiddle Customer Support Team

Posted 3 months ago

“Very expensive booking fee...£7.20p extra for 8 tickets...last time I'll be spending my money this way..”

Helpful Report

Posted 3 months ago

Hi Gary, Thank you for leaving a review. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. Have a lovely day! LB Skiddle Customer Support Team

Posted 3 months ago

“LOVE the alternative to TicketMaster which I would give zero stars to. I didn't find it that intuitive and It asks for a lot of personal info up front without allowing me to autocomplete. That was a bit of a faff. Payment could be easier - i prefer to use Amex so am unable to use Apple Pay on your app which is by far my preference. PayPal is not as easy. Be great if there were a calendar/diary entry in the confirmation email so i can more easily book. Keep developing yourselves!”

Helpful Report

Posted 3 months ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We will look into different payment methods for the checkout and calendar entries. Have a lovely day! LB Skiddle Customer Support Team

Posted 3 months ago

“simple easy to compleate not keen on having to download an app to obtain them though ?”

Helpful Report

Posted 3 months ago

Hi Dave, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 3 months ago

“Main point of frustration is there is no information when booking of ticket format, no idea or options for e-ticket or physical tickets. You have no option but to proceed and pay, only afterwards are you made aware that you will need to download the app to access your e-ticket regardless of whether this will be convenient for you”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 3 months ago

“OK but too long winded”

Helpful Report

Posted 3 months ago

Hello Peter, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 3 months ago

“Problems with auto fill but was easliy overcome.”

Helpful Report

Posted 3 months ago

Hey Albert, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 3 months ago

“Don’t like the idea of not getting the tickets download till next Sept”

Helpful Report

Posted 3 months ago

Hi Wendy, Thanks for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Apologies for the inconvenience caused. Kind regards, IJ Skiddle Customer Support Team

Posted 3 months ago

“it states refunds in first 72 hrs i ask in 24 hrs to please can you cancel my order but told in this case not possable whats that mean and why regards jan sadler”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for leaving a review. Please be aware, Cool:Off only applies to events where the promoter has opted in, therefore it does not apply for every event on Skiddle. You can see this before you book for an event as this will show on the booking page if cool off is available. Have a lovely day! MK Skiddle Customer Support Team

Posted 3 months ago

“Tickets are not easily accessible”

Helpful Report

Posted 3 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“So solid ,and dj luck and mc neat at stealth originally supposed to be at the palais with oxide and neutrino, kelly le rok ,venue changed to stealth, and so did the ticket price it went up in price ,purchased the vip tickets at £27.50 ,to which I could of purchased the general ticket at the cheaper price as that was the service we got We cued up with the general ticket buyers so no priority entry anyway , plus the vip bar didn't have drinks we asked for so basically told to go to the other bar anyway so paid extra to then get general ticket service 😉 not happy ,but acts was excellent”

Helpful Report

Posted 3 months ago

Hi Alisia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

skiddle is rated 4.4 based on 23,504 reviews