Name: skiddle
Rating: 4.41

“Confusing, still not entirely sure where my tickets are, or when I get them, or where to download them from???? Not clear where to go to for help???”

Helpful Report

Posted 3 months ago

Hi John, Thank you for taking the time to leave a review. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you are struggling to access your tickets still, you can contact Skiddle Customer Support, by chatbot on help.skiddle.com, email on custcare@skiddle.com or phone on 0333 301 0101. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“it was fine but too much personal imformation required ie date of birth”

Helpful Report

Posted 3 months ago

Hi Christina, Thank you for taking the time to leave a review. Skiddle request information such as date of birth for security measures. If you needed to contact Customer Support regarding your order, we can only speak to the person whose name is on the order, so certain security questions are asked to confirm your identity. I hope this helps clarify. LB Skiddle Customer Support

Posted 3 months ago

“We had an event cancelled 'Big Country'. Ticket total price was £55 which was refunded fairly quickly. However, the booking fee, handling charge and SMS confirmation charge of £6.25 was not refunded. Disgraceful!”

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Posted 3 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 3 months ago

“Poor ux, couldn’t pay with disposable revolut card”

Helpful Report

Posted 3 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“Decent selection of events but the filter to find them is poor. Doesn't support Google wallet but insists on using their own app so skiddle tickets have to be separate from all my other tickets, so I have to remember where I bought them from.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 3 months ago

“Tricky. Limited information on the gig. When I didn't confirm the transaction quickly enough in the credit card app Skiddle took me back to the page where I had to re-enter all my details again and tick all the boxes I needed to again. A combination of Barclaycard and Skiddle made this transaction painful.”

Helpful Report

Posted 3 months ago

Hi Ken, Thanks for your feedback. As Skiddle are a self-service ticketing platform we are reliant on the event organisers inputting all event information, I do apologise if there was not adequate information for you. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Kind regards, IJ Skiddle Customer Support Team

Posted 3 months ago

“Not impressed with my first attempt to order tickets. I’d got through the process up to the payment point, opted for PayPal, logged into my PayPal account, went back to Skiddle order page and nothing happened. My order seemed to have disappeared so i was left not knowing if i’d got tickets or not. It actually took 3 attempts to purchase 2 tickets.”

Helpful Report

Posted 3 months ago

Hey Lee, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 3 months ago

“I don’t like having to wait for barcodes. After you get paid it should be sent out. Or something to place hold.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. Apologies for any inconvenience caused. IJ Skiddle Customer Support Team

Posted 3 months ago

“They have a very strange logic and policy, because you book the ice rink for 11:00 to 12:00, Well, they open the gates only at 11 and while you get to the rink. It will take time until you get your shoes. That is, you spend half an hour getting your shoes, changing them and can skate for half an hour, but you paid for a full hour of skating. I have never seen a bigger rip-off for that kind of money, I really have never seen it anywhere else. The ice was actually not suitable for skating, it was very dangerous, there was a lot of water on it and a lot of holes and uneven areas, which are very dangerous.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Got it to work eventually. Took 3 goes for PayPal to pay for the goods. Tickets timed out on a couple of occasions for other frustrating reasons. Have used it once before & remember needing multiple attempts to buy tickets then.”

Helpful Report

Posted 4 months ago

Hey Michael, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“Never ever going here on Friday At the entrance selling team Indian nationality guys forced to pay £80 for 4 people and i have to negotiate for getting in like on market. i have paid £80 for 4 people after 1 pm. Music and entertainment was disappointing and crowd was less then we wanted to be in this place. What happened this place was empty and security so rude and we couldn’t get refund after this bad experience. I just want to know what happened to this place on Friday 13th December ?? I am regularly in Fire Vauxhall and this was the worse night ever. Wasted £80 fo 1 hour with disappointing customer service and music”

Helpful Report

Posted 4 months ago

Hi Jozsef, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“When I have paid for tickets, wish to be able to print off straight away, not wait a month.”

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Posted 4 months ago

Hi Rosy, Thank you for leaving a review. The date is set by the event organisers as to when you can access your tickets, this is to stop ticket touting and ensure everyone is safe. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“Website is buggy. Admin fees are outrageous”

Helpful Report

Posted 4 months ago

Hey Karl, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“Difficult to use, guidance unclear took ages to work out how to download the tickets”

Helpful Report

Posted 4 months ago

Hey Louise, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“Won't reset my password after 4 attempts- very weird !??”

Helpful Report

Posted 4 months ago

Hi Geraint, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 months ago

“It took me three goes to actually complete the booking process and once I had completed I then had to download an app in order to access them. Trying to read all of the T&Cs as well as approve the payment in my banking app was a challenge. Almost gave up.”

Helpful Report

Posted 4 months ago

Hi John, Thank you for leaving a review. Making a Skiddle account may speed up this process upon purchase. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“There was Asian looking bouncer at the wrist ticket booth when entering who was quite disrespectful and who without permission layed his hands inappropriately”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 4 months ago

“Really not impressed with the £55 booking fees, £3 handling fee, and £31 for ticket insurance , I feel like I've been ripped off before I've even got to the event. I don't feel that these fees were clear enough when booking”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. The RapidScan fee is the fee associated with covering the cost of scanning your tickets at the event. Refund Protection is purchased through a third-party company called TicketPlan, which is proportional to the face value price of your booking. All of these fees are always clearly displayed before you add any tickets to your basket and checkout. AH Skiddle Customer Support Team

Posted 4 months ago

“Lengthy and difficult to use”

Helpful Report

Posted 4 months ago

Hey Steve, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Didn't appreciate nearly £30 in booking and handling fees, this would deter me using in the future as that's unreasonable on top of ticket price.”

Helpful Report

Posted 4 months ago

Hi Reetash, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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