Name: skiddle
Rating: 4.41

“I tried to buy 2 tickets and because the sistem error I couldn’t buy what I wanted as seats and I bought another ones and guess what… after I bought them the initial seats came back to sale…”

Helpful Report

Posted 3 weeks ago

Hi Alina, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 2 weeks ago

“Not user friendly, also providing such a short time at checkout is not inclusive to those with ASN. When items were added to basket it was not clear where they went. Overall not a great experience”

Helpful Report

Posted 3 weeks ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 weeks ago

“Still waiting for a refund from a cancelled event 6 months ago. BE WARNED!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 weeks ago

“Easy to use for straight forward booking but no help available if you have any issues and need to speak to someone. You get a prerecorded message then disconnected!”

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Posted 3 weeks ago

Hi there, Thank you for your review. After receiving your feedback, I have accessed your order an can see my colleague has helped with your query. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! MK Skiddle Customer Support Team

Posted 3 weeks ago

“The event was cancelled by the venue and I was charged £4.70 in fees from Skiddle.”

Helpful Report

Posted 4 weeks ago

Hi Abi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 3 weeks ago

“Great pub but bought tickets expecting outside screen and burger van ect. To be on as usual with football events at sandon but this was not the case so tickets were pointless could have went to any pub for similar atmosphere.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 weeks ago

“Scammers, they shouldn't be allowed to list events”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 weeks ago

“Tony, tony*jack*son*3330*@gmail*.com* made the recovery process seamless-goy all my lost funds back!"”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 weeks ago

“AVOID MOTORFEST - ABSOLUTE WASTE OF TIME AND MONEY”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 weeks ago

“First order You Canceled the event -but kept my money because I couldnt make revised date. second booking -paid money and then told cant have tickets for quite a while until one day before the event Questions below are irrelevant. Sort yourselves out please.”

Helpful Report

Posted 1 month ago

Hi, Please contact custcare@skiddle.com who will be able to look into this further for you. Thanks, LEB Skiddle Customer Support

Posted 1 month ago

“Dead food trussed”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 month ago

“would rather book from venue direct. Particularly don't like the cost or terms and conditions of the cancellation policy”

Helpful Report

Posted 1 month ago

Hi, Please be aware, that Skiddle's refund policy is as follows: face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. We're sorry, but these are the rules set by our event organisers. This was agreed to upon purchase. If your reasoning falls outside of this policy, then we best advise you to... Pass your tickets on privately to a friend/family member/work colleague someone you trust 👩🏻‍🤝‍🧑🏻🤞 Thanks, LEB Skiddle Customer Support

Posted 1 month ago

“Don’t click refund protection as it is worthless. As the terms are complex which you don’t see until you have paid -”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 month ago

“£50,25 booking fee plis handling fee totoally outrageous when booking a bell tent for a festival. Skiddle have nothing on Ben Turpin.”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 1 month ago

“Claimed first release tickets were sold out but on another website they were not . Feels like I’ve wasted my money”

Helpful Report

Posted 1 month ago

Hi Tanya, Thank you for your review. If you purchase tickets at a slightly higher price, we are unable to offer any partial refunds to reflect the difference. We are also unable to offer refunds on higher valued orders if you have purchased new cheaper tickets. We can never guarantee the availability of tickets as they're always sold on a first come first served basis and we do pride ourselves that we only sell tickets to real fans- not touts. Ticket price and quantity available is set by the promoter of the event. Any queries regarding this are to be dealt with by them. Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Charges a deliver/handling fee for a barcode ticket they email you. This is on top of a booking fee.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 1 month ago

“Too much fath ,all I wanted was to see my e tickets ! please note some of us ain't young with tech .....”

Helpful Report

Posted 1 month ago

Hey Colin, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“I purchased tickets from a FaceBook advertisement (by the event promoter) which took me to the Skiddle booking poage. The promoter was advertising the event on the wrong date. But Skiddle won't refund and neither will the event promoter - who won't even reply to correspondance. Really bad customer service. The Facebook page was taken down after I complained so I know that they received my query.”

Helpful Report

Posted 1 month ago

Hi Ellen, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Ordered tickets to a Prodigy tribute on Thursday & needed an extra one on Friday & price had gone up! Also, why can’t I just get into app with password rather faffing around with an email link?”

Helpful Report

Posted 1 month ago

Hi, Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. Thanks LEB

Posted 1 month ago

“Took ages to get a ticket! Different prices kept coming up and then selling out. Ending paying the more expensive price!”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. Have a lovely day! AB Skiddle Customer Support

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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