skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,615 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

skiddle 5 star review on 11th April 2025

250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not easy to use, very clunky. Couldn't print of tickets until day before. DSifficult to find where to download location for tickets. No information as to start time. Generally not user friendly, also unnecessary personal information requested. Won't be using Skiddle again.”

Helpful Report

Posted 1 year ago

Hi William, Thank you for taking the time to leave a review. Skiddle is a platform for event organisers to list and sell their tickets. This means that the event organiser gets to choose when barcodes are released. Many promoters choose to have a delayed barcode release to avoid ticket touting and duplication. The location of where you download your tickets is situated at the top of your confimation email, similar to other ticketing companies. We also have plenty of FAQs on our website to assist you with this. I have had a look at the event listing for the event you have purchased tickets for and can see that it states the doors open at 7:30pm. This can be seen in the event description, and is information provided by the event organiser, as they create the listing on Skiddle. Skiddle only request information that is necessary. This includes name (for the ticket), address (for potential delivery and security if you need to contact Customer Support), phone number (for urgent communication regarding your event and security) and email address (to receive e-ticket and communications). Thanks, LB Skiddle Customer Support Team

Posted 1 year ago

“I was online waiting for early sale tickets. That and midsole were gone for the sale starting at 10am and we were almost 15 extra per ticket.”

Helpful Report

Posted 1 year ago

Hi Nicole, Thank you for taking the time to leave a review. We cannot guarantee that every customer will receive an early bird ticket, as some events are in high demand and tickets sell out quickly. The prices of tickets are set by the event organiser and not Skiddle. Thanks, LB Skiddle Customer Support Team

Posted 1 year ago

“Despite using Skiddle regularly during 2022, it appears I was no longer a customer and have had to rerister whih I find disappointing. Further, I have only just been informed of Martin Kemp on Hastings Pier next July and my friends knew about it in December - and got cheaper tickets as a result. I cannot rate highly under these circumstances and feel I have been ripped off to an extent”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for leaving a review. I can assure you that if you have made a Skiddle account previously, that account will still exist, as only you have the authority to delete it. Please ensure you have used the same email address to log in as you did to register. There are features, such as Remind Me, on Skiddle where you can set reminders when tickets go on sale. Other than this, it is your responsibility to keep track of when tickets go on sale. Thanks, LB Skiddle Customer Support Team

Posted 1 year ago

“I tried to pay for a ticket, but it didn't go through first time, said it had timed out. You should provide more time to complete the transaction.”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you for taking the time to leave a review. Skiddle provides an 8 minute time frame to purchase your ticketsin. This is similar to other ticketing websites. We have this time limit to ensure all customers get a fair chance of purchasing tickets, and so that tickets are re-released to waiting customers if not purchased. We recommend creating a Skiddle account and signing in first to speed up the check out for you. I hope this helps. Thanks, LB Skiddle Customer Support Team

Posted 1 year ago

“Password wasn’t working, which meant I had to do the forgot password option which then had to go back into the que which meant I had 5th release tickets instead of the 3rd release so had to pay a hell of a lot more. Tickets should save in someone’s basket.”

Helpful Report

Posted 1 year ago

Hi Kirsty, Thank you for taking the time to leave a review. We suggest that you log in before joining the queue for a quicker and easier checkout, Have a lovely day! LB Skiddle Customer Support Team

Posted 1 year ago

“I'd much prefer access to the tickets earlier than two days before the event. Things can go wrong and need time to correct.”

Helpful Report

Posted 1 year ago

Hey Tony , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“It was so frustrating as it kept timing me out and having to restart”

Helpful Report

Posted 1 year ago

Hey Carole, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“I tried multiple times to book tickets and had them in my basket however the wrong postcode kept auto-formatting in, which I had to keep changing. Then it wouldn’t let me physically add my bank card details. Myself and my husband tried so many times that in the end, we missed out on the cheaper tickets so the whole process cost us time and more money.”

Helpful Report

Posted 1 year ago

Hey Pauline, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“Booking process was fine but my card declined twice for no obvious reason”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. We apologise for the inconvenience, there was high traffic on the site this morning! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 year ago

“I couldn't find my tickets”

Helpful Report

Posted 1 year ago

Hi John, Thank you for leaving a review. Please get in contact with us and we will happily locate the tickets for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 year ago

“I am unsure whether skiddle got a say so in how many enchanted garden ball tickets someone could buy, but if they did (which is what I heard), it is a disgrace given the number of people who will now be reselling their 3 extra tickets for massive markup to students who don’t have the extra money to burn. This should have been well thought through and has now made the event less accessible. Furthermore, the society pre release codes are just pointless, especially if you have been queueing for a normal ticket, as you would have to wait 15 minutes to buy standard release by which point 1) people have bought multiple society tickets using easily obtainable codes through connections, or 2) get kicked out due to not buying a ticket for ten minutes. The two stars are for the quality of the platform itself, the queueing system worked and the checkout was easy to complete.”

Helpful Report

Posted 1 year ago

Hi Samuel, Thank you for leaving a review. Skiddle is a self-service platform where promoters list and sell their tickets. We do not control the amount of tickets or prices. We do not have any interaction in organising the events and all that follows. If you are upset with the allocations it may be worth contacting the promoter directly, if possible, via socials. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 year ago

“Booking and handling charge for a ticket I download to my phone. Bit of a pisstake isn’t it? Yes you know it is. Yes you…”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. JM Skiddle Customer Support Team

Posted 1 year ago

“Shopping cart needed to add events up and pay one time. I had problems with numerous credit card declines.”

Helpful Report

Posted 1 year ago

“Requiring way too much effort to make a reservation with unnecessary questions and doesn't accept Google Pay.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. I'm sorry to hear it was a difficult time with us at Skiddle, Google Pay is a payment option. If you are struggling feel free to contact us and we can help happily! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 year ago

“Paying £30 for then waiting an hour. Such a poor organisation!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. Please get in touch so we can help resolve this! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 year ago

“Hard to download tickets , still haven’t worked it out .”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving a review. If you are struggling please contact our phone line or email us! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 year ago

“It was hard to find the gig I wanted & then had to go through a long process to get my tickets”

Helpful Report

Posted 1 year ago

Hey Susan, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. We aim to make our platform as accessible as possible so if you have any suggestions on how we can improve then we would love to hear them! You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, JR Skiddle Customer Support Team

Posted 1 year ago

“Found the process hard as I already was registered but needed to change my password which took too long and I missed early tickets I ended up signing in as a guest to make sure I got the next time”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for leaving a review. To avoid missing early tickets, we recommend logging in to your Skiddle account before tickets come on sale. Now that you have reset your password, you won't have this issue in future. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 1 year ago

“Easy to buy the tickets. Last minute purchase. Printed off but would not scan at O2 Academy Bristol. Delay getting in while they checked emails, payments, confirmation etc. They agreed tickets looked genuine and eventually let us in. Kept tickets to contact Skiddle's. Not sure if fault lies with Skiddle or O2 Academy.”

Helpful Report

Posted 1 year ago

Hi Mario, Thank you for your feedback. The barcodes that are generated when you purchase tickets from Skiddle are unique to each order and will permit you entry to the event. It is the event organiser's responsibility to be able to scan these correctly when you arrive at the venue, I am glad that they permitted you entry to the event as there is no reason why they shouldn't have. I apologise on the event organisers' behalf for this poor experience when entering the event. AH Skiddle Customer Support Team

Posted 1 year ago

“I only found out I had problems with purchasing some tickets made last October 2023, when I checked my credit statement and the transaction was not listed in December. So I tried to redo the purchase but the ticket prices went up as it “second release”. Contacted the Festival company. They checked and could see the transaction. So I had to redo it at the increased price.”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thank you for leaving your review. Ticket price and quantity available is set by the promoter of the event. Any queries regarding this are to be dealt with by them. Have a lovely day! MK Skiddle Customer Support Team

Posted 1 year ago

skiddle is rated 4.4 based on 23,615 reviews