Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richard Wishaw picked up my initial call several years ago and continues to deal with my enquiries and bookings which always involve add-ons, unusual requirements and even repatriation from a Beijing hospital when taken there ill and alone. He is a colossal benefit to you and indispensable to me. Alas I have not met him or Alfie his basset hound footrest. Look after them both please”

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Posted 3 years ago

“excellent service from Dan.”

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Posted 3 years ago

“Extremely helpful and knowledgeable agents - very professional but friendly too.”

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Posted 3 years ago

“I could have booked direct with the cruise company but Six Star Cruises had competitive prices and an extra incentive for booking with them. Donna Worsnip called me straight away and dealt with my enquiry quickly and efficiently. She also offered to remind me when excursion and dining bookings opened and to book them for us.”

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Posted 3 years ago

“As usual good friendly service at a competitive price”

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Posted 3 years ago

“Once again we were able to rely on Nicki, our travel consultant, to book our next cruise with Six Star in what are, undoubtedly, tricky times. Thanks again Nicki!”

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Posted 3 years ago

“Great service from your advisor Grace Brown.”

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Posted 3 years ago

“Once we got a hold of our Elite Concierge the whole process was simple, if repetitive since we have arranged many cruises with SixStarCruises over the years. The lack of consistency of contact is annoying as customers wish to have their business completed quickly and efficiently and any inquiries dealt with similarly. Covid is a fairly feeble excuse for lack of communication, is it not possible for bookings/inquiries to be dealt with by someone else if the Elite Concierge is absent? Working in silos is not conducive to good customer relations during a pandemic. Concierges are friendly and cruise deals are usually attractive that is why we have remained as customers of SixStarCruises, but we do become frustrated when our 'one and only' (apparently) contact does not work consecutive days or is absent for longer during the period of booking.”

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Posted 3 years ago

“As is always the case Donna gave exceptional advice and service. Just hope cruise goes ahead this time”

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Posted 3 years ago

“Excellent service from fully trained staff”

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Posted 3 years ago

“I haven’t been on the cruise yet but Grace my concierge has such enthusiasm and took me through my booking requirements so well . I am now excited to set sail, I was a cruise sceptic before but she was so inspiring and excited to tell me about sailing with Azamara I feel my scepticism disappearing My review is only based on the before sail service not the sailing”

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Posted 3 years ago

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Posted 3 years ago

“This is our first experience with Six Star Cruises. Until now we have only managed to secure a booking. It is early days to give a review”

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Posted 3 years ago

“Stacey, as always, offers an excellent 'service', being clear, concise and extremely helpful - and often very patient - when discussing potential cruise experiences and then all sorts of associated questions.”

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Posted 3 years ago

“Stacey is amazing ! Helpful, knowledgable, friendly and professional.”

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Posted 3 years ago

“,professional and efficient concierge”

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Posted 3 years ago

“We were extremely impressed with the professional and cheerful service provided by Emma Gray, our Cruise Concierge, during the booking procedure. She made herself readily available for all queries and responded promptly when we made contact by email. This is to be commended, as we had several issues, including deciding cabin type and then insurance cover, so communication was over several days. The only negative about booking was that when we first tried to contact any concierge by phone at the start of the procedure, the line was engaged for long periods of time. However, as soon as we made contact with Emma, communication was not an issue.”

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Posted 3 years ago

“Excellent service, very prompt and smooth.”

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Posted 3 years ago

“Excellent service as always from Andrew Whittle. I wouldn't book a cruise with any other company or TA. He always goes above and beyond to answer any queries or questions I have and I'm always assured of a good price.”

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Posted 3 years ago

“Excellent service, very prompt and smooth.”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews