Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey Williams was a pleasure to deal with was very helpful and knowledgeable thanks for your help Stacey”

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Posted 2 years ago

“My first time booking with six star cruises and Stacey Williams was very knowledgeable and helpful would recommend booking with this company.”

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Posted 2 years ago

“Excellent customer service from Scott, explained clearly what was included”

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Posted 2 years ago

“To the extent that my booking experience was conducted by email it was entirely satisfactory. To the extent that it was conducted by telephone it was a disaster. I indicated to Sandie Collier that I abhor business dealings by telephone and asked that we continue to deal by email. No, Sandie indicated, it was necessary to speak by telephone in order for her to get credit/debit card details (agreed) and in order that she could run through matters generally (strongly disagreed). To what end I do not know our conversation dealt with the following topics. The merits of a room in the bow of the ship or midship. The need for flights at the beginning and/or end of the cruise. Special events for my wife or me during the cruise. All of these I generally understood, though I did not understand why they could not have been dealt with by email. And then began a lengthy exposition on the subject of alcoholic beverages generally, champagne and premium beverages and the presence of alcoholic beverages in the room which I did not understand at all. All this absorbed fifteen minutes of my time, took place one hour later than I had expected and caused my wife to have to hold our dinner, there being a two hour time difference between the UK and South Africa. Please can the customer's wishes be respected. Thank you. Wilson McLeod”

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Posted 2 years ago

Dear Mr McLeod Thank you for your recent review. We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to hear that Sandie dealt with your booking and that you were happy to converse with her over email, as we are an online agency, we can communicate with our customers via this method however some aspects of the booking process must be completed verbally to agree to the contract between us as a business and the customer. Rest assured your comments have been noted in full on your review as well as the history of your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer Relations Executive

Posted 2 years ago

“Paula Molloy - efficient as always”

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Posted 2 years ago

“Six Star Cruises have provided a top notch service, Sandie Collier has been an excellent travel consultant. Thank you, Sandie.”

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Posted 2 years ago

“Andrew was extremely helpful with my booking I would recommend him and Six Star cruises”

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Posted 2 years ago

“Stacey Williams who booked the cruise is always very efficient helpful and informative.”

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Posted 2 years ago

“Made my cruise booking for 2024 with Scott Perry and found him to be very friendly and answered all my questions. Hassle free and now look forward to my 70th birthday celebrations in two years' time!”

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Posted 2 years ago

“Friendly, easy to deal with, knowledgeable staff who go out of their way to help.”

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Posted 2 years ago

“Excellent service as usual from Andrew, answered my many questions quickly and found out information we needed very efficiently - I am not putting all my bookings through Six Star with Andrew where previously i used to use another agent as well”

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Posted 2 years ago

“Good service every time! We are always dealt with by Dan and he’s great, almost like a friend now!”

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Posted 2 years ago

“New to cruising so had lots of worries and questions! Andrew at Six Star is amazing, he dealt with all our queries and sometimes silly questions with patience and understanding. Got us great pricing and his advice was priceless. Needn’t have worried. Highly recommend.”

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Posted 2 years ago

“Our second experience with SixStar and again couldn’t be more helpful (especially Lisa). And if last year was anything to go by expecting good support all the way through.”

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Posted 2 years ago

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Posted 2 years ago

“excellent service. Andrew Whittle is a credit to your company”

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Posted 2 years ago

“Claire did a very good job of getting the cruise we wanted with good flight prices. The follow up issues dealt with by Lisa were resolved very quickly. Very pleased with the booking process.”

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Posted 2 years ago

“We have used 118/six star for many years and the service was good.”

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Posted 2 years ago

“We have used 118/six star for many years and the service was good.”

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Posted 2 years ago

“This is the first time we have used Six Star Cruises and it was a pleasure to speak with their representative Donna. If there had been another star in this review, we would have registered our approval on the sixth star.”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews