Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Six Star have been booking cruises for us for over a decade. In that time we’ve found them to be competitively priced and very efficient, plus if you have any issues they’ll try to resolve them quickly.”

Helpful Report

Posted 1 year ago

“Excellent customer service, Stacey Williams gave us first-class information about the various offers and helped us decide on our 2024 cruise.”

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Posted 1 year ago

“Exceptional service as always from Dan, never fails to find the right cruise for us.”

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Posted 1 year ago

“We always book with Laura Wing as we know she will give us a 6 star service ! She is a credit to the company many thanks again Laura !”

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Posted 1 year ago

“Very quick, informative and attentive.”

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Posted 1 year ago

“When we booked we were informed our flights would be 12.15 pm ish from LHR Booking confirmed same day by email no flight times. One week later we received an email not from the person we booked with telling us our flights were 6.15 am from LHR We argued the point for three weeks even emailing the CEO all to no avail . My husband is 78 and no way was he driving down to Heathrow in the middle of the night. We ended up getting a driver at our expense to pick us up at 1am in the morning! We would never have booked this holiday had we been aware of the flight time. We will never use this company again.”

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Posted 1 year ago

Thank you for taking the time to share your feedback, we're sorry to hear this and can see that you have been liaising with our customer relations team to resolve this.

Posted 1 year ago

“Donna handled our booking. Excellent knowledge; will definitely use her again.”

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Posted 1 year ago

“Emma has now booked several cruises for us and she is extremely professional, efficient, personable and helpful. Thank you Emma. You do a great job.”

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Posted 1 year ago

“Some people want the best then after that some people want the very best Then after that is KATIE.”

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Posted 1 year ago

“Shirley McCue is always helpful This is one of the reasons why we return to Six Star Cruises and of course the good value you give us”

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Posted 1 year ago

“Rebecca Rimmer is always very professional but very personable too. It’s always a pleasure to speak to her as she offers sound advice on any destination or ship much of it from personal experience. A real credit to Six Star.”

Six Star Cruises 5 star review on 11th September 2023

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Posted 1 year ago

“As always Six Star Cruises are excellent, I have been using you for many years and been very happy. I would like to say in particular that Elizabeth Wright has been extremely helpful and has great patience in dealing with any problems that arise.”

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Posted 1 year ago

“Rebecca was first class - excellent advice and the whole booking process was efficiently carried out.”

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Posted 1 year ago

“Shirley was extremely helpful and easy to chat with regarding our proposed Holiday.”

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Posted 1 year ago

“I am always having to ask for my flight ref number so that i can book seats. This should always be sent as part of the booking confirmation. Offering a Concierge service you should br offering more advice on visa requirements not putting the complete onus on your customer. As an example we are shortly travelling to Egypt where I think it possible that Azamara will offer an onboard facility to obtain a visa. Why should I have to research this. Don’t call your staff a concierge if this is the case.”

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Posted 1 year ago

“Excellent service as usual. Highly recommend”

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Posted 1 year ago

“Dan McMahon booked our cruise for us. He is knowledgeable, experienced and very approachable. He always answers emails promptly and keeps his promises re call backs. He completes documents for us and never forgets those little details that count. Well done Dan we will book with you again.”

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Posted 1 year ago

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Posted 1 year ago

“Professional and helpful, as always”

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Posted 1 year ago

“Our cruise consultant,Claire Chadburn was very helpful and knowledgeable,she made the booking very easy.”

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Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,095 reviews