Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claire Chadburn went over and above to make sure we had the cruise we wanted, her patience, expertise and dedication to the cause was admirable, she is a great asset to Six Star Cruises.”

Helpful Report

Posted 1 year ago

“Sandie is extremely experienced and help my booking with ease.”

Helpful Report

Posted 1 year ago

“Stacey Williams at Six Star Cruises has been our Specialist Cruise Concierge for a long time. We have booked many Silversea cruises with her. She is always cheerful, courteous and very helpful. Even when we have had a few problems, she has always been there for us. Thank you, Stacey. Your company should be proud of you.”

Helpful Report

Posted 1 year ago

“Katie Austin was very good. Regards, Lewis Shrimpton”

Helpful Report

Posted 1 year ago

“Katie Austin was very good. Regards, Lewis Shrimpton”

Helpful Report

Posted 1 year ago

“Dan was fantastic who helped me to book this holiday I would highly recommend Six Star Cruises.”

Helpful Report

Posted 1 year ago

“You have no email address to correspond to customer service, your live chat does not respond three times I waited over an hour, but still not response from an agent Your contact telephone line is a premier number causing the customers to pay to call you... How can this all be a six star service”

Helpful Report

Posted 1 year ago

We're sorry to hear this and thank you for taking the time to share your feedback. We have passed this on to our customer relations team to look into this for you and a colleague will contact you to discuss your requirements.

Posted 1 year ago

“Never book a cruise with these people. My parents are currently stuck on a cruise with no luggage and now day 6 with only the clothes they travelled in. Regent accept no responsibility for this and say its the airlines fault which is untrue because Regent booked two flights with insufficient transit time - 1 hour 20 minutes to get from one plane to another. A bad mistake on their part with no contingency for delays. My parents are not enjoying their cruise sadly as they have none of their personal belongings with them and no clothes to wear. This is something they have saved up for for many months and their first trip away post covid. My mother is now unwell with the stress of it all and yet Regent state it is not their responsibility - they are in your care and you booked the flights! We are appalled. We will be expecting a full refund.”

Helpful Report

Posted 1 year ago

We're sorry to hear this and thank you for taking the time to provide your feedback. So that we can look into this, please could you email customer.relations@worldtravelholdings.co.uk with the booking reference number (WOR-XXXX) and the names of the passengers?

Posted 1 year ago

“The initial booking went fine with the exception of the transfers the lady ( Elizabeth Wright) had trouble trying to book them. Which we understand can happen. We booked with the understanding that Elizabeth would book them and come back to us confirming the four (4) transfers where booked. After a week we tried to contact Elizabeth to find out if she had managed to book them on the contact number she had given us. We were put on hold and had to wait approximately 30 minutes before we got through to one of your operators ( not Elizabeth) they said they contact EW . They did and in a few days we got a new itinerary showing from EW which said three of the four transfers had been arranged. There was an *** comment saying one still to be arranged*** . Today 17th July we tried to contact EW again to find out what was happening with the last transfer and had to wait a further 30 minute on the phone before we got someone to answer a mr James Farkins who was very helpful, he tried to book the remaining transfer for us only to find it was to short a journey between the hotel and the port and we were better arranging this transfer ourselves, which is fine with us. My point is your company should have told us this and not wait for me to chase you for an answer.”

Helpful Report

Posted 1 year ago

We're sorry to hear this and thank you for your feedback. We have passed your comments on to our concierge to look into this further. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 1 year ago

“Just booked our first Six Star Cruise with Avalon Waterways. Really looking forward to seeing the Rhine and so many different locations in one week. Thank you Rebecca for your advice and guiding me through the various options and booking process.”

Helpful Report

Posted 1 year ago

“From the booking of the cruise Six Star are very efficient but we felt let down by: 1) airport transfers not turning up on two occasions, once in Amsterdam and once in Reykjavik 2)options not offered before and after cruise eg staying an extra night in port 3) choice of airline when we lost air miles in booking Iberia rather than BA although advertised as BA flights”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Dan was efficient, courteous, knowledgeable, went the extra mile when dealing with a specific request. Thank you!”

Helpful Report

Posted 1 year ago

“Brilliantly helpful”

Helpful Report

Posted 1 year ago

“Excellent service from Andrew as usual”

Helpful Report

Posted 1 year ago

“Booking was very straightforward. I made my booking via Laura Higgs, who was very professional and most importantly pleasant to deal with. It’s given me a good first impression of Six Star Cruises.”

Helpful Report

Posted 1 year ago

“Great and prompt personal service.”

Helpful Report

Posted 1 year ago

“Laura was amazing so helpful”

Helpful Report

Posted 1 year ago

“Shirley was extremely helpful and answered all my questions giving me useful information regarding my booking.”

Helpful Report

Posted 1 year ago

“The representative Lisa Mallon was most helpful, knowledgeable, professional with a nice manner. She got answers to my queries very promptly and the end result was far better than I expected. As a result I proceeded to make a booking.”

Helpful Report

Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,095 reviews