Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to provide transfer between port and airport even after repeated requests”

Helpful Report

Posted 2 years ago

We're sorry to hear this and thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk

Posted 2 years ago

“A big thank you to Lisa Mallon, who dealt with my booking. This was the second time I had dealings with Lisa, whom I found to be professional and courteous and extremely helpful. Unfortunately, due to unforeseen circumstances, I had to cancel the booking and Lisa dealt with this promptly and to my entire satisfaction. I wouldn't hesitate to recommend both Six Star cruises, and Lisa, who is a credit to their organisation. Thank you, once again.”

Helpful Report

Posted 2 years ago

“Once again excellent service from Stacey Wiliams. Why would we go elsewhere? Her knowledge, professionalism and friendly way of finding exactly what you want is exceptional.”

Helpful Report

Posted 2 years ago

“I always had the feeling that Kate would be super efficient from her previous communications and her communication skills in letting you know when she was available and up and coming offers. Not only efficient but friendly and put you at ease that no question would be too much trouble to find the answer to,whilst we do use six star and another co to book with,Kate takes the prize and she will always be my first port of call before booking a cruise.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Received amazing service, concierge so helpful, nothing was too much trouble answering questions and making suggestions. Not the first time I have used 6 star and can thoroughly recommend. Thank you Claire Haslehurst.”

Helpful Report

Posted 2 years ago

“Very pleased with the help and advice from the dedicated concierge personnel of the Six Star Cruises, this being one of the reasons to book our cruises with you, competent and trustworthy. Thank you Rebecca for your recommendation and being patient and available to help us in planning this year new adventures !”

Helpful Report

Posted 2 years ago

“Seamless booking yet again by cruise consultant (Dan) very professional and personal service. Dan is totally on our wavelength and as a regular customer for many years knows and understands our requirements.”

Helpful Report

Posted 2 years ago

“Stacey is a big help at six star. Any changes I wish to make or any concerns are quickly sorted out. Making travel much less stressful, and more fun.”

Helpful Report

Posted 2 years ago

“I am very pleased as my booking was accomplished just as I wanted. Donna helped me to redirect my refund from cancelled cruise to the new booking very quickly.”

Helpful Report

Posted 2 years ago

“I've used Six Star cruises for quite a while now, having done several cruises, every time receiving a excellent service from our travel consultant Laura. She always gives a very good service from beginning to end. Always use to book our cruises past and future.”

Helpful Report

Posted 2 years ago

“Emma was very helpful and prompt in answering our enquiries. Very pleased with the outcome of our requests and we're looking forward to our cruise.”

Helpful Report

Posted 2 years ago

“The service so far has been excellent, far more helpful than the company we have historically used. They spent time understanding what we really wanted and in researching ways of achieving it.”

Helpful Report

Posted 2 years ago

“Always good service and competitive pricing and Erin is a brilliant concierge. Nothing is to much trouble and always helpful with ideas.”

Helpful Report

Posted 2 years ago

“Used Lisa yet again. Always so quick to respond. Couple of emails. One phone call Cruised booked. Excellent service.”

Helpful Report

Posted 2 years ago

“All staff very knowledgeable But always do the deal with Dan Known him fir a while now”

Helpful Report

Posted 2 years ago

“All staff very knowledgeable But always do the deal with Dan Known him fir a while now”

Helpful Report

Posted 2 years ago

“Very impressed with service received from Lisa, very professional and answered all questions quickly and fully. Confirmed to us that she will be our appointed concierge to answer all queries for us. Have not experienced this with previous cruise company we booked several trips with.”

Helpful Report

Posted 2 years ago

“This is a good professional outfit, with excellent customer service, especially Stacey our travel agent, she always gets back to us straight away and sorts any questions we have, she is very friendly, always with good advice.”

Helpful Report

Posted 2 years ago

“Dan,our cruise concierge was his usual efficient self. Replied within minutes of enquiry and our 2024 cruise was booked within an hour. Great service”

Helpful Report

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews