Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,099 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,099 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from knowledgeable staff who go the extra mile to help you find the right cruise and additional add on stays to make you have the best time possible. A personal service as good or better than in an actual travel agents shop.”

Helpful Report

Posted 3 years ago

“Just a great company to deal with - good advice, excellent service and really pleasant staff. We wouldn’t go anywhere else.”

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Posted 3 years ago

“Erin kept in touch throughout the booking process, dealing with all of my queries (and there were quite a few) quickly and efficiently”

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Posted 3 years ago

“The usual exceptional service from Dan - he sets high standards and always maintains them.”

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Posted 3 years ago

“Stacey at Six Star Cruises is very helpful. We had to cancel a cruise this year and she was great for rebooking for next year.”

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Posted 3 years ago

“As ever, Stacey has been a star performer”

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Posted 3 years ago

“Contacted me re cancelled cruise and helpful with finding new , later alternative. My concierge put a hold on the most likel;y candidate while she was away for 2 days. Booked fine, with better cabin that had become available that day (at same price).”

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Posted 3 years ago

“I was told that my deposit payment invoice would be sent by return email it wasn’t and I had to call the next day to receive it. As usual you don’t pick up and answer your phones for ages,so nothing has changed since before the pandemic. Thought we would give it one more go withSix Star and unfortunately you seem as shambolic as ever.”

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Posted 3 years ago

Dear Mr Weiss Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Very helpful Andrew Whittle was and a good service from him”

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Posted 3 years ago

“Stacie is amazing; just goes that extra mile. Really listens to what we want. Goes that extra mile. Six Star Cruises is always our go to. Regards, Delia Worth”

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Posted 3 years ago

“Scott is always happy to help. Very personable and goes the extra mile to satisfy your requests. Nothing is too much trouble. Thanks for your brilliant service.”

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Posted 3 years ago

“This is my second time using Six Star Cruises and, once again, I have found them to be excellent. Stacey Williams, our Cruise Concierge, was very attentive, helpful, courteous and professional. Could not have asked for a better experience in planning our journey.”

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Posted 3 years ago

“Excellent speedy friendly expert advice by Scott Holiday not booked until next year but can’t wait Would definitely recommend them to friends”

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Posted 3 years ago

“Six Star always deliver on price and polite quality information. The agents are so well organised and informative on all aspects of any cruise There is never anything that is ever a problem, only a solution The chap that I dealt with this time was excellent, and look forward to speaking to him in the future”

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Posted 3 years ago

“Thanks Scott, you made the booking easy with your prompt attention to any questions that we had. We thought that Sixstar offered us a good service and are looking forward to our holiday next year.”

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Posted 3 years ago

“The booking process was very easy and thorough. Andy went through everything in great detail and was very knowledgeable. I have dealt with other cruise companies in the past, but this experience was far superior. I would thoroughly recommend them for their friendly approach - and they had great offers and an easily navigable website.”

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Posted 3 years ago

“Excellent knowledgeable service .. considerate & not rushed , time to reflect & make a decision . Thank you Lisa .”

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Posted 3 years ago

“Stacy answered my call and was very quickly able to help me with my enquiry. She was knowledgeable on the company we were interested in sailing with and although she hadn’t managed to do the cruise we’re looking at she was well informed on the offer we were looking at.”

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Posted 3 years ago

“Third cruise now booked with SixStar and Emma Gray, but fifth or sixth in terms of how hard Emma has had to work for us through covid causing cancellations to trips. What an absolute star Emma is. Contacted Emma asking for a quote for a particular cabin grade and whilst checking Emma saw there were only a couple left available at that grade so put one on hold for me just in case. At the rate of knots cruise are being booked at the moment this was so good of her to do, a perfect example of why I keep coming back to her. Booking is very quick and easy and the process is very transparent, and the paying monthly option on the website is very handy. Thanks Emma and SixStar!”

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Posted 3 years ago

“Excellent, friendly and efficient service with competitive prices, highly recommended.”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,099 reviews