Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service ,very professional Have just booked again with Scott he has all the knowledge you need to know when booking a cruise. Keep up the great work”

Helpful Report

Posted 3 years ago

“Laura Wing has handled our bookings for the last 2 years and as always she goes more than the extra mile - a really helpful and courteous person- Well Done Laura”

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Posted 3 years ago

“We booked a cruise and paid a deposit in January 2021. The cruise itinerary was completely changed. The embarkation port was changed and the length of cruise changed. The whole holiday was not what we had booked. We asked for our money back which was eventually agreed by telephone in December 2021. But we have still not received our money back despite emails and telephone calls. Six star cruises are a cheating company who will keep your money at any cost. I am now looking into having to go to the courts to reclaim our deposit which was £1200 Alot of money which we could have received interest on if it was in our savings.”

Helpful Report

Posted 3 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

“First time booking with six star. Lisa our agent was so helpful and knowledgeable. Excellent customer service.”

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Posted 3 years ago

“Lisa Mallon provided an exceptional level of service, which was highly impressive.”

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Posted 3 years ago

“Our travel consultant Donna Worsnip is excellent. Always calls you back as promised, searches for the right deal, isn’t pushy, and has a great product knowledge. I have no hesitation in recommending her to friends and family.”

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Posted 3 years ago

“Estelle sorted out a complex rearrangement of a cruise to the Antarctica with speed and accuracy. It was delightful speaking and dealing with her.”

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Posted 3 years ago

“Excellent booking experience with Stacey ... no hard sell ...friendly, knowledgeable and felt a rapport”

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Posted 3 years ago

“I have booked all our latest cruises with this company and Cruise 118, dealing with H. Conway for all of them. They are very professional. efficient and friendly at all times, nothing is too much trouble. We will continue to use this company for future cruises and have no hesitation in recommending them, you will not be disapointed.”

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Posted 3 years ago

“Scott was very patient as we tried to decide what to do about our June cruise - currently scheduled to visit the Ukraine! He went through options with us and helped us decide on the most cost-effective and least risky way forward.”

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Posted 3 years ago

“Our agent Claire was knowledgeable, friendly and efficient”

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Posted 3 years ago

“My booking was handled extremely efficiently by Scott . Who was very knowledgeable,helpful and friendly throughout.”

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Posted 3 years ago

“The service was slow to answer the phone,but Nicki was very helpful,although the computer was slow in operating. I then waited for an hour to be given the details and cost of the cruise. I can’t fault Nickie but the next day it took another ten minutes to be put through again. I haven’t as yet received a reply to my question.”

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Posted 3 years ago

“Our agent Claire was knowledgeable, friendly and efficient”

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Posted 3 years ago

“Laura was very professional while being friendly and informative. The process was easy and streamlined for our cruise in May 2022. All questions answered and Laura was knowledgeable.”

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Posted 3 years ago

“I really enjoy my booking experiences via Six Star Cruises. My agent Claire Tylor is fantastic and very helpful. She makes the whole experience so easy. She spends endless time researching different options for me and always follows through on my different requests .”

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Posted 3 years ago

“Dan was good”

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Posted 3 years ago

“Dan was good”

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Posted 3 years ago

“Very professional handling of my enquiries”

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Posted 3 years ago

“Absolutely first class!”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews