Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a perfect response for our need to amend an existing booking due to medical reasons, we were offered and accepted an alternative cruise that met our criteria for the new cruise booking. Lisa was efficient with all our requests and we were more than satisfied with the outcome”

Helpful Report

Posted 3 years ago

“It is becoming difficult to justify retaining 6* as Agents for our regular Silversea Bookings, other than to take advantage of occasional special promotions. Booking direct with Silversea provides immediate documentation, ABTA Certificates etc plus MySilversea on line access. Unfortunately, the 6* Back Office System is hardly fit for purpose. Yesterday I received the 6* Booking for this 20th Aug Silver Dawn Cruise missing details such as transfers, excursions, ABTA cert. I also received, at my request, an updated 30th March Silver Moon Cruise Booking missing the flight details - which are available in MySilversea. Having just endured a shocking transfer in Frankfurt (returning from the Silver Spirit) which could have been avoided with better communication & planning, I am questioning the role of 6*. It doesn’t matter how good the 6^ staff are if they are lumbered with poor systems & too many problems. Maybe some staff need to be dedicated to making sure that revenue earning activities such as our Siversea cruises are taken care of by a special customer care delivery / customer retentions team for cruises which are actually happening.”

Helpful Report

Posted 3 years ago

Dear Mr Slingsby Thank you for your review and taking Stacey’s call. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope Stacey explained our position in full and that you were happy with what was discussed, rest assured all the points have been noted. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Spoke with Donna , excellent knowledge and customer service (10/10) .All queries answered and sorted out all my worries /concerns for upcoming cruise”

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Posted 3 years ago

“Six stars are not enough for the amazing customer service we received from Andrew Freeman. No hard sell, just as if we were old friends having a chat. Warm, friendly and extremely knowledgeable about ever aspect of our proposed holiday to India's golden triangle and Mumbai to Singapore cruise. If the holiday is as good as the service we have had so far it will be a holiday of a lifetime”

Helpful Report

Posted 3 years ago

“As always very efficient informative helpful excellent customer service”

Helpful Report

Posted 3 years ago

“Andrew Freeman was excellent. He was knowledgeable and helped me book exactly what I wanted”

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Posted 3 years ago

“Andrew Freeman could not ha e been more helpful. I would 100 pct recommend both him and Six Star Cruises”

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Posted 3 years ago

“We always book with Six Star Cruises as the service is always reliable and efficient. Friendly operators who will make every effort to find us what we want.”

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Posted 3 years ago

“Very good. Dan had good advice and was very helpful”

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Posted 3 years ago

“Very good. Dan had good advice and was very helpful”

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Posted 3 years ago

“We are so looking forward to our cruise with Seabourne in March 2022 to celebrate our 50 th wedding anniversary and our experience with our concierge Grace mad booking this a very pleasant exoerience”

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Posted 3 years ago

“I am not at all happy with this booking. There are several mistakes in the booking. I have emailed the company over a week ago and have still had no acknowledgment or revised booking.”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are very sorry that these aspects of your booking experience have given cause for dissatisfaction. I am sorry no one has replied to your email, and understand how frustrating it can be to wait for a response. I can see that we have received this and the points you have raised are being looked into. If you can please bear with us a few more days whilst we do this and then will be back in touch accordingly. If you have any further issues please do not hesitate to contact the customer support team directly on Customer.Relations@worldtravelholdings.co.uk. We appreciate you taking the time to write your review and your feedback is important to us.

Posted 3 years ago

“Laura as always very nice helpful and professional. Happy to ave her as our concierge”

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Posted 3 years ago

“I have used six star cruises many times and always found them helpful and professional, especially Scott Perry.”

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Posted 3 years ago

“We have used six star cruises previously and currently have a booking with them And afraid their service levels are far below what we expected having booked an expensive cruise There have been several personnel changes and continuity has failed we had contact the cruise company direct to get answers currently we are still awaiting an answer on promised call back which has failed to materialise l am afraid since we made the booking we have had chase them to obtain explanations why significant changes had been made!! Overall not impressed with their customer support and service”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. During these unprecedented times our response turnaround has not been as we would like. This is due to the pure number of notifications and changes we are receiving on a daily basis due to health and safety protocols and regulations updating daily. Whilst everyone of our customers are important to us, we do have to prioritise customers due to depart imminently. We are taking on and training some of the best in the business to get this back to the level we believe our customers deserve. I understand from your review that you are still awaiting contact from us, could I kindly ask that you contact our customer relations team with your Six Star booking reference so that we can discuss the matter further, and in the hope of resolving the issues raised, we very much look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“This was my second booking with Laura Wing. She is very helpful and values you as a returning client. She goes the extra mile to get you the cruise and flights that suit you best. The pricing also was the best I could find. I know that everything will be done before my cruise to make the holiday stress free. She is very informed regarding Azamara having sailed with them herself. Thank you Laura.”

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Posted 3 years ago

“the six star website is easy to peruse and compare cruise lines, cruise ships and special offers. I particularly like the cruises that offer -cruise only-cruise and flights - special collection. I can easily compare prices and options My six star concierge , Lisa Mallon , is a credit to the company and I have a brilliant working relationship with her and Six Star”

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Posted 3 years ago

“Before I booked NIKI answered all my questions clearly with a friendly and knowledgable approach.”

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Posted 3 years ago

“Scott was extremely knowledgeable and helpful thank you.”

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Posted 3 years ago

“Thank you once again Lisa another cruise booked as always exceptional service Much appreciated”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews