Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“phone answered promptly and politely, helpful, have not ben on cruise yet.”

Helpful Report

Posted 2 years ago

“Really pleased with the service. Erin was extremely helpful.”

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Posted 2 years ago

“Terrible customer service, quick to take your money but do not answer the phone or emails when the cruise is cancelled and you want your refund. Over 100 days now and still nothing.”

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Posted 2 years ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 2 years ago

“All good very professional”

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Posted 2 years ago

“Six star service - extremely efficient and knowledgeable”

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Posted 2 years ago

“Overall excellent experience exceeding anything we have previously experienced. Particularly at the moment it is very important to be able to speak to someone even with all the info on the websites. I only experienced a very short delay before the phone was answered, a good start. After that speaking with Erin was a pleasure. Not only did she go out of her way to help but she was also very well informed about the detail of what we were looking for. This is certainly not always the case. Not only that but Erin has continued to help after the booking was made and responds very quickly. I will certainly be calling her for future cruises”

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Posted 2 years ago

“Absolutely fabulous , efficient service as previously experienced . Chris Kelly was extremly helpful - nothing too much trouble . Very speedy - no hanging on - just got on with it & booked the cruise we wanted - brilliant deal .”

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Posted 2 years ago

“I have been very pleased with the assistance given by Andrew in finding a suitable cruise for myself and two friends on Silversea. He has been extremely helpful and has dealt with any queries promptly. However, I have to mention the negative aspect which is that on three occasions I have had to wait 20 to 30 minutes before anyone answered my call. When I mentioned this to a colleague of Andrew's, I was told that some customers are waiting 40 minutes!! I was advised that new staff are currently being trained so hopefully the situation will improve.”

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Posted 2 years ago

“Everything had gone very smoothly so far, 6 star cruises were recommended by other cruisers and we are pleased with the process and engagement from Dan.”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“Listened to my requirements, answered my questions and came up with the answers. What else could you want!”

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Posted 2 years ago

“Listened to my requirements, answered my questions and came up with the answers. What else could you want!”

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Posted 2 years ago

“Our usual cruise consultant was on leave so we dealt with John.All very professional and efficient .”

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Posted 2 years ago

“Dan from six star cruises is the best , I trust him to find the best price for every cruise we choose , wouldn’t use anyone else now.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“I have used six star cruises on many occasions and had excellent service but my last experience was not up to their usual standard. I never actually got a telephone call from my concierge it was always email me please, when sometimes a discussion is needed. I understand all travel has had issues but being asked for final balance of around £7000 before i even had my flights booked was ridiculous. I found i was the one chasing everything that needed doing, it did not help being given wrong reference numbers for flights and being told to ring BA myself to sort it. The whole process from cruising re opening to going on my cruise has definitely not been six star. The only way i got to speak to someone was to call the number to book a holiday and i was answered within minutes! NOT GOOD SIX STAR”

Helpful Report

Posted 2 years ago

Hello thank you for your feedback we welcome both positive and negative reviews as we are a customer-focused company and aim to continually improve our services. We are experiencing a high level of calls at present and call waiting times are longer than usual. If you would like to private message us with your booking reference number and the issues you have faced we will look into this for you and we apologise that you feel this way. Many Thanks- SixStarCruises Team

Posted 2 years ago

“Whole process in general was very good. Delay in telephone answering was a little annoying. Andrew was extremely helpful and would definitely use again.”

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Posted 2 years ago

“The phone service is hopeless! you have to be really dedicated to arrange a holiday because the time needed to hang on is unacceptable. Once you get connected the service is very good, that is if you ever get answered!”

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Posted 2 years ago

“Excellent service from Andrew Whittle as always! I now book all my cruises with Andrew”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews