Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,045 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have returned from a 10 day break with Explora We had some early teething issues with the cruise line but these were resolved. We have used Six Star previously and no reason to change. We have just rebooked for another Explora cruise next year. The service ans price are excellent. We deal with Laura and would highly recommend her as an agent. Experienced and professional”

Helpful Report

Posted 1 week ago

Dear Paul, Thank you for your review. Six Star Cruises are always delighted to receive feedback of this nature. I am glad that you are happy with the service and excellent prices that we are able to offer. Laura certainly is an asset to our team and I am pleased that she is able to share her extensive knowledge and experience with you whilst of course remaining professional. With regards to the teething issues onboard I am sorry to hear this I am pleased however that Explora were able to resolve to your satisfaction. I assure you your kind comments will be forwarded to Laura and her manager. Thank you once again. Customer Relations

Posted 1 week ago

“Efficient, knowledgeable and friendly !”

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Posted 1 week ago

“Our Concierge Lisa Patersonwas extremely helpful.”

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Posted 1 week ago

“Great & friendly service when booking our last holiday cruiise.”

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Posted 1 week ago

“All went well making the booking and receiving details and confirmation.”

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Posted 1 week ago

“Lisa was very helpful with all the information”

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Posted 1 week ago

“Having a person to speak to is a definate bonus! Have been using SSC for a few years now and having the same concierge is wonderful as they know your likes and dislikes which proves invaluable.”

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Posted 1 week ago

“Thought your employee Paula was very helpful”

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Posted 1 week ago

“Sandie always goes the extra mile to ensure you are getting the best holiday deal”

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Posted 2 weeks ago

“Paula Molloy has helped me book my Silver Sea Cruise for 2025. Thanks for all your special support and help in getting this booked. I look forward in continue booking future cruises with you going forward.”

Helpful Report

Posted 2 weeks ago

Dear Mr Hussain Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Paula gave you special support and help when booking your cruise. Rest assured your review will be passed on to Paula her manager. We really do value your business and are working hard to earn your continued patronage, we are very pleased to hear that you will continue booking your cruises with Paula going forward. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Sue is very efficient and a pleasure to deal with”

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Posted 2 weeks ago

“Good service, no trying to 'sell', no rushing to 'take the next call',”

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Posted 2 weeks ago

“I had excellent service from the concierge that helped me with advice and the booking. I have used the same concierge that my husband used to use when booking our cruises.”

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Posted 2 weeks ago

“Emma is professional and attentive. The booking process was made painless as she always does. A credit to SIx Star.”

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Posted 2 weeks ago

“We've booked several cruises with Emma Grey of 6 star cruises and always found her charming, knowledgent and efficient. We highly recommend her and 6 Star.”

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Posted 2 weeks ago

“Rebecca Rimmer was excellent throughout the whole process of the booking process. She explained everything in detail and was extremely patient. Making the whole process easy.”

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Posted 2 weeks ago

“As always the booking process was really easy. Thankyou Laura”

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Posted 2 weeks ago

“Richard is the sole reason why I will continue to use Six Star Cruises. He always goes above and beyond with service, and his cheerfulness and positivity is infectious. A total asset to the Company”

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Posted 2 weeks ago

“Throughout the process of identifying and subsequently booking a cruise, Cruise Concierge Shirley McCue listened carefully, was knowledgeable, provided useful and relevant information. An excellent ambassador for Six Star Cruises!”

Helpful Report

Posted 2 weeks ago

“My cruise concierge at Six Star is Shirley McCue who personally and professionally discusses and handles every aspect of my bookings from first approach and costing, through to telephoning me directly on my return from holiday to see how I enjoyed the experience! When unavailable, a telephone call with another colleague will suffice and set the ball rolling until her return, as happened this week when Ben stepped in, sealed the deal in one telephone call, collected payment, and I'm on the gangplank again in weeks! Marvellous 6* service with competitive pricing in a caring manner. Thank you.”

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Posted 2 weeks ago

Six Star Cruises is rated 4.8 based on 5,045 reviews