Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Erin did more than we could have expected to arrange the holidays”

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Posted 3 years ago

“We got what we asked for!”

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Posted 3 years ago

“Booked with Andrew, booked well in advance but on every step of the way he has kept us well informed”

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Posted 3 years ago

“As always Lisa is great at looking into everything you need before you book”

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Posted 3 years ago

“Excellent service, helpful, friendly and nothing too much trouble 6 stars from me.”

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Posted 3 years ago

“Have used Six Star for years and have always had excellent service from them and they sort out any problems/concerns.”

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Posted 3 years ago

“Emma was very knowledgeable and professional and I would not hesitate to recommend her, she is an asset to Six Star Cruises”

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Posted 3 years ago

“Although all staff members were pleasant and helpful it was disappointing that I was unable to speak to the same person twice!”

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Posted 3 years ago

“We booked our cruise for next September on Monday. We were pleased that our call was answered promptly by Grace Brown, our cruise concierge. She was friendly, competent efficient and reassuring. She answered all our questions fully which was important as this is our first cruise.”

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Posted 3 years ago

“Very competent staff”

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Posted 3 years ago

“My wife had health problems resulting in us having to cancel our initial cruise. Staff were excellent in arranging this despite some uncertainty about the need to cancel. We then needed to use our cruise credits for another holiday. I dealt with Ralph who was an absolute star. When we had chosen the cruise he made all of the arrangements. He was totally professional whilst being pleasant and accommodating at all times. He worked hard to get us the best deal which met all of our needs. Thanks very much Six Star!”

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Posted 3 years ago

“Ralf was brilliant talking us through everything very patient and understanding. Would have no hesitation in recommending Six Star Cruises.”

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Posted 3 years ago

“Erin did more than we could have expected to arrange the holidays”

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Posted 3 years ago

“Very helpful service from Donna Worsnip on a challenging booking”

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Posted 3 years ago

“Very friendly and efficient booking for a family special occasion so a complex booking . Claire Taylor our travel concierge was brilliant as we needed a bit of ‘sorting out ‘. No hesitation in recommending g to others .”

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Posted 3 years ago

“Really helpful, explained everything and clarified itinary.”

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Posted 3 years ago

“My most recent experience was variable. I wanted details of a cruise taking place in 2023 under the Black Friday deals banner, which was e-mailed to me last week. Almost immediately I identified a cruise that my wife and I thought would be worth booking this far in advance and at the preferential rates advertised. However, when I sent off my enquiry, mentioning it was urgent as I did not want to miss out on the deal, my ‘elite’ concierge was, unfortunately, ‘out of office’, so I repeated the message to another concierge I had dealt with previously, but this one was also ‘out of office’! Not wishing to miss the deal, again, I sent my message to another concierge I had dealt with previously, but I received no response at all. Two days later my original message was responded to by my elite concierge on her return to work. ‘Urgent’ does not seem to resonate with your concierge team! Fortunately I was able to obtain the deal requested, but I think my good luck had nothing to do with sixstarcruises customer service on this occasion!”

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Posted 3 years ago

Dear Mr Kavanagh Thank you for your review, We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that your booking concierge apologised that it took two days for you to be able to make your booking. Six Star Cruises are sorry that two other concierges were not available or did not reply to you in a timely fashion. We are extremely happy that you eventually booked your cruise at the price advertised. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 3 years ago

“Our account manager Stacey is always polite, helpful and efficient - We can’t recommend Stacey highly enough.”

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Posted 3 years ago

“Claire was extremely helpful while we booked our cruise going over and above, tweaking things for us. We will definitely use them again.”

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Posted 3 years ago

“Nicki took the booking and was very proffessional and helpful throughout the process”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews