Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scott has handled our booking very professionally. Effective, knowledgable, and no time-wasting. Thanks Scott”

Helpful Report

Posted 3 years ago

“Excellent service throughout this difficult couple of years.”

Helpful Report

Posted 3 years ago

“Donna handled my booking in a very professional manner.”

Helpful Report

Posted 3 years ago

“Asked for a callback on Sunday morning and within 20 minutes Stacey had called me back and explained the whole cruise. After some discussion over flights it was all booked by the end of thday”

Helpful Report

Posted 3 years ago

“Crusing is a competitive market and our second experience - after a bruising first - restored our faith. Scott was in turns enthusiastic, knowledgeable and helpful. He didn't b*****it us or leave gaps in his explanation. Seabourn owe him a debt. Only links and website details - notably on vaccine and testing requirements - let Six-Star down: we need clear and specific advice for each cruise.”

Helpful Report

Posted 3 years ago

“Without doubt Laura Wing is the most amazing concierge. The always goes above and beyond what is required. She’s so knowledgeable and knows out preferences. We really wouldn’t want to deal with anyone else.”

Helpful Report

Posted 3 years ago

“Clearly presented info on the website Got through to a real person and not a recorded message very quickly He was knowledgeable and very pleasant Whole process was swift and painless”

Helpful Report

Posted 3 years ago

“We have used Six Star Cruises for previous bookings and always found them extremely helpful. We made a booking a few days ago and Nicky was so helpful we would definitely recommend her to anyone.”

Helpful Report

Posted 3 years ago

“Erin was excellent. Replied to emails straight away and answered all queries efficiently.”

Helpful Report

Posted 3 years ago

“Nicky was so helpful with our Cruise booking, answering our questions & coming up with a lovely cruise package.”

Helpful Report

Posted 3 years ago

“Nicky was so helpful with our Cruise booking, answering our questions & coming up with a lovely cruise package.”

Helpful Report

Posted 3 years ago

“The excellent Stacey Williams never fails to deliver a first class service.”

Helpful Report

Posted 3 years ago

“Knowledgeable, helpful friendly. Very good. Would be nice if you didn’t have to wait so long for someone to answer the phone when your personal concierge is not at a work day. Sandie is always great”

Helpful Report

Posted 3 years ago

“I really recommend to with Dan, Specialist Concierge on all booking. A real asset to Six Star Cruises. Dan is extremely professional and very knowledgeable on the cruise industry. He answered honestly and promptly with all my queries, making the whole booking process very smooth. Dan will certainly be handling all my future Silversea cruise bookings.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“you nerd to check the surname iof the customer before sending 😡”

Helpful Report

Posted 3 years ago

Dear Chris Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

“Normally we receive a very good service but on our last cruise the admin let them down badly. Tickets for taxi transfer and hotel were not included even though we asked for them several times. A last minute phone call did resolve the matter and my husband rang the hotel direct.”

Helpful Report

Posted 3 years ago

“Erin has been so helpful in changing our cruise booking that we had made directly with Regent. Exceptional service”

Helpful Report

Posted 3 years ago

“As ever, Stacey was efficient, prompt and helpful with our booking. She deserves Six Stars!”

Helpful Report

Posted 3 years ago

“We needed to book a re-arranged cruise with Emma’s help. Emma was excellent, providing flight options and advising us on our many questions.”

Helpful Report

Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews