Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time customer and everything went smoothly- detailed information provided by Stacey and the booking was completed very efficiently.”

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Posted 3 years ago

“It might be a booking for 2024, but Andy dealt with it in his usual calm and efficient manner making sure our known preferences are met. Excellent service as usual. John & Sally”

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Posted 3 years ago

“Have used your company before. Always use Dan Mc Mahon. Who is top notch”

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Posted 3 years ago

“Emma was very helpful.”

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Posted 3 years ago

“I was told the deposit had increased two days having enquired about a Oceania cruise 2 years in advance! I would not book with Six Star again if this silly issue was not resolved. It was in the end. Not a pleasure to book. We have two cruises booked,but in future will consider alternatives.”

Helpful Report

Posted 3 years ago

Dear Mr Heath, Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given you cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further so that we can look into the increased deposit? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Karen has been excellent. Her experience of the Cruise Industry is invaluable and her enthusiasm infectious. She has made the booking experience exciting for us”

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Posted 3 years ago

“Karen was amazing at finding itinerary for my date range, she gave us a summery of each line which was really useful”

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Posted 3 years ago

“Excellent service. Very friendly and knowledgeable”

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Posted 3 years ago

“Always a great service from Stacey Williams - friendly & helpful”

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Posted 3 years ago

“We have dealt with Ralph on several occasions and Nothing is too much trouble!! Recently he tried to reserve some aircraft seats for us at Midnight as we were returning from holiday . What a great guy! Above and beyond !! Thanks for ALL your efforts and we cannot recommend you enough Mike and Jo”

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Posted 3 years ago

“Estelle provided very professional and diligent service when most needed in securing a full refund in difficult times. Many thanks”

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Posted 3 years ago

“Quick response once I spoke with Stacey Williams but I had sent two messages before that without any reply. But very happy with Stacey.”

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Posted 3 years ago

“Scott was very patient in answering all our queries and in securing a deposit arrangement that we were more comfortable with.”

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Posted 3 years ago

“Excellent and swift service as always.”

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Posted 3 years ago

“Donna was really helpful when we (two couples in different locations) were sorting out our booking for a Far East cruise in 2023. Excellent service - very efficient and very pleasant.”

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Posted 3 years ago

“Karen was great, so very knowlegeable, friendly and excellent communication”

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Posted 3 years ago

“Stacey was very pleasant, informative and helpful. What an asset to have Stacey working for Six Star Cruises.”

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Posted 3 years ago

“We were undecided about the cruise to take and it was the exceptional service and follow up from Andy that sealed our decision to book First class and prompt service”

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Posted 3 years ago

“The agents have dealt with my issues professionally and quickly”

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Posted 3 years ago

“Always prompt and excellent service from a variety of concierges. Also very good deals offered on cruises compared to other agencies.”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews