Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donna was really helpful, knowledgeable and attentive. Well Done!”

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Posted 3 years ago

“Excellent personalised service. Prompt phone calls. Helpful guidance”

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Posted 3 years ago

“We were due to go on a Caribbean cruise later this month but, because of restrictions, decided to cancel and the experience from Six Star was very good. This week we re-booked a Mediterranean cruise for June and again the service we received from Dan McMahon our Specialist Concierge was excellent.”

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Posted 3 years ago

“Once again, Stacey Williams was brilliant, efficient and very helpful. We have dealt with Stacey on several occasions and cannot fault her professionalism. She is always cheerful and courteous. I emailed Stacey with a query and within an hour she responded to my email and the Silversea cruise was booked the following day. Thank you Stacey.”

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Posted 3 years ago

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Posted 3 years ago

“My husband and I, plus a couple of our friends, had a Caribbean Cruise booked with Six Star. Circumstances in the Caribbean changed so the cruise was no longer suitable. Our Concierge was Dan and he explained, in-depth, what our options were to minimise any charges being incurred. The four of us found a suitable cruise, rang Dan and he sorted everything out in the one phone call. Because the new cruise was at a cheaper price Dan explained how our refunding would work and what we could expect to receive. Dan was extremely helpful, very pleasant and knowledgeable. Thank you very much.”

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Posted 3 years ago

“First time dealing with this company. Overall the booking was extremely easy thanks to Andrew Whittle who dealt with all our needs. We received back confirmation of our Air flights and Cruise all within 60 minutes. Now can`t wait for our holiday.”

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Posted 3 years ago

“Andrew was extremely helpful when our cruise was cancelled. He clearly laid out the options and helped us get the best alternative going forward. He was very patient and answered all questions. He always contacted us when he said he would and was super helpful”

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Posted 3 years ago

“Emma has been amazing. She has dealt with a couple of cruise bookings for me. She has excellent customer service skills and a lovely friendly manner and lots of patience. . She’s a brilliant ambassador for your company.”

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Posted 3 years ago

“Stacey is awesome and fun to work with!”

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Posted 3 years ago

“I usually deal with Stacey at Sixstar and find her very helpful and always gets back to me. She has given me lots of travel advice. She is a credit to your company.”

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Posted 3 years ago

“Many thanks to Laura for all her help in booking our cruise in 2023. A great deal with great service. This is the third cruise booked with Six Star. They have been very accommodating in ensuring our needs are met, especially after our next cruise was cancelled due COVID. They have been great with reorganising refunds etc.”

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Posted 3 years ago

“Polite and friendly but slow, never got back to us, had to phone again and still not received booking confirmation”

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Posted 3 years ago

Dear Guest Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations.

Posted 3 years ago

“We have used Six Star Cruises seven times now involving different cruise lines and have found Six Star Cruises staff very knowledgeable and helpful in all aspects of the different companies systems thus making it so easy to arrange and book our cruises.”

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Posted 3 years ago

“Andrew Whittle was very helpful and efficient. He gave me relevant information and advice to enable me to make the right decisions. He also went out of his way to accommodate my off itinerary needs. He came back to me quickly and was really pleasant. He even emailed me on New Years Day with additional information. Outstanding service”

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Posted 3 years ago

“Polite helpful and responsive rep - Dan McMahon. He is a credit to the company”

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Posted 3 years ago

“Andrew was very efficient, helpful & courteous.”

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Posted 3 years ago

“Andy , was courteous,helpful & patient. Happy that I received the best guidance to meet my expectations of a luxury cruise.”

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Posted 3 years ago

“Andrew was great in his patience and his knowledge. Thoroughly recommend him to other customers. Barry Gardiner”

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Posted 3 years ago

“Fantastic friendly service from a knowledgeable young man”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews