Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey was very helpful and efficient.Everything was clearly explained and uncomplicated. We’ll book again with you.”

Helpful Report

Posted 2 years ago

“There is no point in asking for a review until we have experienced the results of the booking we have made with you.”

Helpful Report

Posted 2 years ago

“Dan Mcmahon was knowledgeable, helpful and very efficient. I hope that my continuing experience with Six Star will be the same.”

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Posted 2 years ago

“Friendly and easy to deal with”

Helpful Report

Posted 2 years ago

“Stacey was very helpful and efficient.Everything was clearly explained and uncomplicated. We’ll book again with you.”

Helpful Report

Posted 2 years ago

“Rebecca was excellent. She took the time to answer most questions and went through in detail the content of the holiday. She appreciates the concerns of changing requirements and offered her help if we require it.”

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Posted 2 years ago

“Very professional and helpful, found time to discuss and answer all our questions.”

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Posted 2 years ago

“Poor communication and customer service plus no response to complaints. This company had a very good reputation among cruisers. My recent experience has been very very poor. I found it difficult to complete payment, there has been no reply to emails or calls to the concierge. Phoning the company means a long long wait and sometimes being cut off. Something has gone badly wrong. I have another future cruise already booked via Six Star, but would not risk using this company again.”

Helpful Report

Posted 2 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 2 years ago

“Professional, knowledgeable and friendly”

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Posted 2 years ago

“Laura who booked our Australia holiday and cruise for next year and indeed, the Greece cruise for May this year, is very professional and knowledgable.”

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Posted 2 years ago

“Booked another cruise with Dan who is excellent, extremely patient and attentive as always”

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Posted 2 years ago

“I won’t book another cruise with this company unless they do some apologising and explaining. They’ve been great in the past. The dedicated concierge system appears to have broken down. I spent 6 hours trying to pay the balance of my cruise. No one emailed or phoned when asked, I was cut off while phoning after waiting half an hour. Our flights for next years cruise plus stopovers have not been booked 2 months after they were supposed to be. A shambles this time. I don’t trust this company any more.”

Helpful Report

Posted 2 years ago

Dear Suz, Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 2 years ago

“As a cruise novice I found it so refreshing and reassuring to speak to such helpful and knowledgeable cruise specialists. Lisa was very professional and patient, despite my dozens of questions and numerous telephone calls. I will definitely use Six Star Cruises again to book my holiday.”

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Posted 2 years ago

“I was advised to speak to Stacey by a friend who had used her before. She was absolutely brilliant, so knowledgable and went through everything very meticulously. I had full confidence in her and we are looking forward to a memorable cruise next Christmas. Thank you Stacey, Owain and Anne”

Helpful Report

Posted 2 years ago

“Scott Perry deserves a five star review. He had a very relaxed, friendly and pleasant manner and was very knowledgeable and efficient in organising our cruise. He couldn’t have been more helpful in responding to our queries which he dealt with promptly.”

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Posted 2 years ago

“I would like to give you five as I used you before. Obviously very short staffed and so just to get through can be anything up to 30 mins when you have to listen to the same message ad Naseum It gets very boring. I waited all day for someone to call back but eventually had to ring again with another 20 min wait. I did get to speak to Dan who was able to complete my booking. Communication has been good by email.”

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Posted 2 years ago

“Excellent service by Chris. Prompt on responses and very helpful. Thank you for great customer service.”

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Posted 2 years ago

“This was my first time making an enquiry with SSC and I'm already impressed with the service. I spoke to Scott Perry and found him to be very efficient, friendly and knowledgeable. He was particularly helpful with choosing a suite and upgrading our flight, Thank you Scott .”

Helpful Report

Posted 2 years ago

“Very impressed with Scott Perry, who answered all our questions. So helful infact that an enquiry from us turned into a booking due to his help.Very obliging and a credit to the company.”

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Posted 2 years ago

“Efficient , good pricing . Have used several times in the past .”

Helpful Report

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews