Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,045 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

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4.8

Based on 5,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Transfer cars located ok & efficient & on time.”

Helpful Report

Posted 4 months ago

“Superb & knowledgeable service from both Dan & Lisa.”

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Posted 5 months ago

“As always Six Stars always give me a competitive price for ou chosen cruise and their concierge staff are a delight to deal with.”

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Posted 5 months ago

“Professional and polite.”

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Posted 5 months ago

“This is our 5th booking with Six Star Cruises within the last 12 months. We keep going back to them because in our opinion they offer the best cruise packages. In addition, the Customer Service is outstanding in comparison to other Cruise Companies we have used. It is important to us to be able to contact someone when needed and Six Star provide this service. Our Concierge of choice is Stacey Williams who is friendly, helpful and knowledgeable and has always delivered excellent service.”

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Posted 5 months ago

“Knowledgeable helpful and swift successfully sorted our enquiry leading to our booking first class service as we have always found with Six Star”

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Posted 5 months ago

“Excellent service as always from Laura Wing. Friendly, considerate of our needs and very knowledgeable. Wouldn’t hesitate to recommend Laura and Six Star Cruises.”

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Posted 5 months ago

“Lisa was really helpful when Booking our cruise. Unfortunately there was a large discrepancy in the price quoted in the Six Star Cruises advertisement from Oceania. She reported this, however the same offer was circulated twice more, which was very misleading. We can’t fault Lisa at all, she was excellent and we have booked our cruise with her.”

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Posted 5 months ago

“We'd had a small 6*mailed brochure featuring some interesting seabourn cruise. We spotted one on a new expedition ship that interested us, so enquired. Though far more expensive than we'd normally spend, we asked for details. The agent was most accommodating and could arrange convenient flights and arrange deviation from the package to suit our needs. We were happy at the 6* flexibility, and the agent's positive response.”

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Posted 5 months ago

“Lisa our consultant was externmely helpful and knowlegable and helped every step of the way so a big thankyou to Lisa for that.”

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Posted 5 months ago

“Excellent experience as always - Lisa M is a star. From first enquiry to practically the whole thing organised, with sensible advice and options discussed, took less than a few hours. Great and friendly service - really feel your concierges love their job and want to do their best for us. Thank you!”

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Posted 5 months ago

“As always an excellent service from our Sixstar TA Andrew Whittle. We would only ever book with him”

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Posted 5 months ago

“After a cruise was cancelled Richard Wishaw was extremely helpful and cautious with his advice for us to make a decision on our next cruise booking. He always keeps you informed and gets the best price possible.”

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Posted 5 months ago

“Elizabeth was very helpful and thorough Lovely lady”

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Posted 5 months ago

“Excellent as ever. We wouldn't go anywhere else for our bookings. The knowledge experience and patience of Danielle Muldoon is second to none. She genuinely wants to help rather than hard sell a holiday.”

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Posted 5 months ago

“Excellent customer service from Laura, also I got an great price, well done all”

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Posted 5 months ago

“Laura is very knowledgeable and professional and I would certainly recommend that you seek her out for your next cruise. I have booked 3 cruises this year with her assistance.”

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Posted 5 months ago

“I wish I could rate 0. AVOID. Our experience with six star cruises was a disaster. We were supposed to cruise with the expensive Silversea 10 nights in the Caribbean in February 2024 (WOR-131699). Unfortunately i got a serious illness 3 weeks before and we had no choice but to cancel the cruise. I then realised that Six star cruises (Donna Worsnip) lied to me twice. First, she lied by telling us that the final payment was due in November 2023 but claimed it earlier in the beginning of September and did not want to budge. Secondly, she always assured us that if we had to cancel the cruise for an unforeseen situation, we will get a full price voucher for an other chosen cruise. Six star cruise did NOT give us a voucher nor any explanation. We lost all our money. I was in a vulnerable situation and they took advantage of it. Shame on them. We are now escalating this matter. Their REFUNDS policy is unacceptable, we were very disappointed with their horrible service.”

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Posted 6 months ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would like to look into this further. We have passed this on to the relevant team to look into and a colleague will be in touch once the investigation is complete. If you have anything else you'd like to raise with us in regards to this, please email our customer relations team at customer.relations@worldtravelholdings.co.uk

Posted 6 months ago

Thank you for your review, We are a customer focused company and your feedback is extremely important to us. I can see that our Customer Relations team have been in contact with you after a full investigation and we hope this has clarified our position in full. It is unfortunate that the balance due date for your holiday was brought forward however this was a requirement of the cruise line and we are sorry for any inconvenience this caused, there was no evidence of your sales concierge advising of a voucher being offered for the full cost of a cruise should you need to cancel, however, you were advised on loss of deposit prior to balance due and an increase of monies lost the nearer to departure date should you cancel your holiday along with recommendations for travel insurance providers. We are truly sorry that you were not able to take your cruise. May I thank you once again for taking the time to contact us.

Posted 6 months ago

“Wonderful friendly and very efficient service from Katie!”

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Posted 6 months ago

“We have booked a couple of cruises through Six Star and every member of staff has been fabulous both times. Just recently we have had wonderful help from Julia in upgrading our flights; she took a lot of time and trouble to get us the best price.”

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Posted 6 months ago

Six Star Cruises is rated 4.8 based on 5,045 reviews