Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although our usual concierge was unavailable, we got excellent service from other concierges we spoke to to get our booking arranged.”

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Posted 3 years ago

“As usual we got superb service from Donna Worsnip who manages to be very professional about booking cruises mixed with a great friendly nature. Will be using again.”

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Posted 3 years ago

“Scott was brilliant. Rearranged a cancelled cruise easily. Very professional and friendly at the same time. Top marks .”

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Posted 3 years ago

“We have recently had to reschedule a number of cruises for obvious reasons. Stacey Williams has been extremely helpful in moving things around so that we can still look forward to cruising holidays. Very difficult for all involved by we much appreciate the patience and helpfulness we have received.”

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Posted 3 years ago

“The booking process. Was friendly and very smooth. So far so good”

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Posted 3 years ago

“Excellent service from Andy. Laid out all the options clearly following cancellation of a cruise and was very helpful and efficient in arranging an alternative holiday Thank you Andy”

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Posted 3 years ago

“Second time we have booked with Dan at Six Star and each time he has been excellent to deal with & talked us through all options - fantastic service!”

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Posted 3 years ago

“An email to our usual contact bounced back saying out of office for 15 days so to contact someone else. The someone else email bounced back saying out of office for 8 days. So we rang the office and spoke to someone else whom was helpful.”

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Posted 3 years ago

“Good service and knowledge. Do phone back when promised.”

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Posted 3 years ago

“Exceptional service….. as usual from Dan. Top guy, very knowledgeable and professional.”

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Posted 3 years ago

“Exceptional service….. as usual from Dan. Top guy, very knowledgeable and professional.”

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Posted 3 years ago

“Very efficient and professional service from Donna. Had a lovely friendly chat with her during the booking process.”

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Posted 3 years ago

“Excellent telephone service from Stacey”

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Posted 3 years ago

“i am afraid we are not impressed with the help and assistance with our booking .We have used this company previously but notice a lack of continuity in the people we are having to deal with. We are aware other companies are helping and advising customers with COVID tests to enable them to travel even booking them for their customers. Having spoken to Six Star Cruises I am advised that they do not offer assistance in this area and refer you to Gov website If this is providing a five star service then what is a two star? As I stated other travel companies are assisting their customers in many areas to overcome the challenging issues and Six Star should do more to assist. I have no doubt Six Star received a substantial commission for our booking but we have received nominal communications and frequently need chasing to answer issues arising rather than being pro active and keeping you informed and up to date. I think we will have to consider if we use this company for any future expensive travel !”

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Posted 3 years ago

Dear Mr Kirk Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that your concierge gave information to you on the 6th of December advising that it is best to wait until 2-3 weeks before travel so that the cruise line can provide us with the latest information regarding travel requirements. Six Star Cruises are sorry that you have noted a lack of continuity. We will be happy to assist your further in this matter. Can I ask that your contact Customer.Relations@worldtravelholdings.co.uk May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 3 years ago

“Donna was extremely helpful and very pleasant in booking our cruise for our honeymoon”

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Posted 3 years ago

“Always had good service from Six Star - Donna is very good with any concerns or queries we have had.”

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Posted 3 years ago

“Good experience but having to listen to day by day itinerary for a world cruise over two years away was a little time-wasting. Firstly I had chosen the cruise for the itinerary and secondly the chance that there would be no port changes in the intervening period is unlikely.”

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Posted 3 years ago

“Best ever experience in booking cruises. Service from Stacey was 2nd to none. We I’ll be making all our future bookings with her.”

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Posted 3 years ago

“We cannot thank Laura Wing for her expert help and advice and recommendation in choosing our next cruise. Will use again/”

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Posted 3 years ago

“Lisa was particularly helpful and gave very clear information. Thank you.”

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Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews