Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3rd booking with SixStar Cruises ... all good.”

Helpful Report

Posted 1 year ago

“STACEY ALWAYS WAS EXTREMELY KNOWLEDGEABLE AND HELPFUL”

Helpful Report

Posted 1 year ago

“A very easy process from enquiry through to booking. Chris was very helpful and easy to contact and speak to. We had a small glitch with one of the domestic flights which Chris fixed very quickly.”

Helpful Report

Posted 1 year ago

“From start to finish the whole experience in booking our trip was made very easy. Nothing was too much even down to choosing our cabin and the hotel that we will be staying in after our cruise. An extremely professional company that predicts everything that you want to make your trip so special. Thank you”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Usually go to Dan our TA with 6* when we have done all our research on which cruises we are interested in. He is accessible either by phone or email. I always get a fast response and a detailed quote together with all the extras. However, it's not unusual for us to have a few afterthoughts and changes which happened this time. However, Dan is always responsive and helpful and gives us the benefit of his experience also accommodating and cheerful.”

Helpful Report

Posted 1 year ago

“Great service from Sandie Collier. Always looks after us”

Helpful Report

Posted 1 year ago

“Dealt with a young lady named Erin, who was quite possibly the nicest person I have ever spoken to on the end of a phone line. She was polite, humorous and above all knowledgeable, all of which is a refreshing change to the present day norm. Shame can only give 5 stars.”

Helpful Report

Posted 1 year ago

“Very disappointed in the lack of response to resolve some important issues raised through initial reservation. These issues have been reported but due to continuity issues with different contacts none of been resolved. Feel I am spending to much of my own time trying to get a satisfactory result.”

Helpful Report

Posted 1 year ago

“Elizabeth was very helpful and knowledgeable.”

Helpful Report

Posted 1 year ago

“Takes too long for a response cost me money on a cruise no response to my complaint.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 1 year ago

“Great personalised service by someone who cares and is knowledgeable about the subject”

Helpful Report

Posted 1 year ago

“This is the first time we've used this company. Stacey Williams was brilliant and handled a problem (of our own making) we had very professionally. Needless to say she resolved it. Russell and Mel, Jersey”

Helpful Report

Posted 1 year ago

“Stacey was extremely helpful and efficient great service thank you”

Helpful Report

Posted 1 year ago

“Six star cruises are excellent Nothing is too much trouble They are always at hand to assist with anything related to your booking Highly recommend Laura Wing and Chris Kelly Two of six star cruises very friendly, professional and helpful cruise consultants”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“It was a very efficient booking, with Stacy, who was ,on top of her job,.”

Helpful Report

Posted 1 year ago

“Just finished telephone call with Six Star Cruises (Shirley), after a lot of research in to the Regent Seven Seas Navigator Cruise, Crests of North Sea Coast, 16 nights from 23 Jul 2023, for a Penthouse Suite (C) only to be told that this was no longer available but a Penthouse Suite (B) was available but for £200 per person more, BUT the business class flights and 1 night pre-cruise hotel stay, as advertised were NOT included in this price. I was told the business class flight from Copenhagen back to London Heathrow would be an extra £199 per person. On line the BA business class fare for the same flight is £204 per person, so how come they ask for £199 more. In total without the pre-cruise hotel stay, the extra cost would be £800. So with the hotel stay and transfer to the ship it would be over £1000. This is frustrating and annoying. It is not even so much about the cost! It is just the false marketing (an error by Six Star / Regent). I also feel sorry for Shirley, who did her best, who has to go through this and me saying forget it! Whe I questioned the extra cost for the business class flights, quoting first the BA fare, Shirley said, 'Well, this is Regent' So what does this say? I have actually used Six Star in the past but for cruises with Seabourn, to the Mediteranean and Caribbean.”

Helpful Report

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 1 year ago

“Last year we did have problems due to staff issues at 6* cruises. This year so far the booking has been smooth and the staff helpful. They have returned my calls and dealt with our issues well.”

Helpful Report

Posted 1 year ago

“A well informed friendly approach and clear pricing”

Helpful Report

Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,095 reviews