Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great booking experience with helpful cruise experts- Dan has been amazing!! Quick and easy to book with good information provided and regular updates if there are any changes.”

Helpful Report

Posted 2 years ago

“Claire was efficient, informative, friendly and knowledgable. She came across as approachable so l will feel confident to contact her if I have any queries Overall a good experience”

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Posted 2 years ago

“Great booking experience with helpful cruise experts- Dan has been amazing!! Quick and easy to book with good information provided and regular updates if there are any changes.”

Helpful Report

Posted 2 years ago

“I have to say this is the second time we have used Six Star Cruises and I cannot fault the sales staff for their friendly disposition and knowledge of the destinations. We were fortunate to be dealt with by Chris Kelly who portrayed all the best qualities of a salesman from Liverpool, honest and amusing with it. !!!”

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Posted 2 years ago

“Our whole trip was sorted out by Donna; she went to considerable lengths to contact hotels and airlines, who were not being cooperative and kept her on hold for very long periods. She kept us informed and rang us way outside her work hours. All this was achieved with charm and humour. We now look forward to our trip with confidence.”

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Posted 2 years ago

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Posted 2 years ago

“We contacted Stacey Williams at short notice to fix us up with two back to back cruises on Regent for December and as always she went the extra mile to ensure that we secured our choice of cabin and optimum flight selection. We would certainly recommend Six Star to others and cannot praise Stacey highly enough.”

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Posted 2 years ago

“Emma Gray was excellent to deal with when I made my booking. She couldn’t have been more helpful. Returned calls when she said she would.”

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Posted 2 years ago

“Have worked with Donna now several times . Impressed by her knowledge, patience,and she has resolved demands( cancellation of most recent cruise and aftermath) with sympathy and reliable and fast service.Recommend +++.”

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Posted 2 years ago

“Emma Gray was excellent to deal with when I made my booking. She couldn’t have been more helpful. Returned calls when she said she would.”

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Posted 2 years ago

“Melissa was Helpful professional and mindful of what we wanted and what we wanted to pay. Never felt under any pressure to purchase.”

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Posted 2 years ago

“Just booked a cruise with six star cruises. Had to change booking but it was no problem. Dan and his team were professional, friendly and knowledgeable”

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Posted 2 years ago

“Having used 6 Star Cruises previously I had no hesitation in using them again. Their service is excellent with friendly and helpful staff. Nothing is too much trouble for them and they answer telephone calls very promptly.”

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Posted 2 years ago

“We sent an email with a request following an email from the cruise company about a flash sale, and with-in 24 hours we had got the State-room of choice and at a competitive fare, with OBC as well.”

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Posted 2 years ago

“Easy booking experience with Lisa. Booked last available cabin and explained what would happen next .”

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Posted 2 years ago

“Would’ve given 5 stars but, unfortunately, after sales service has been really poor but, above all, disappointing. We had a problem with transfers and this still hasn’t been resolved nearly 8 weeks after I initially wrote. The booking process, the holiday itself, the ship and every else was amazing. Laura Wing and Sarah Hull have been very professional and knowledgeable. I am on my third cruise this year with you so I do have faith, it’s so frustrating that I feel let down by the aftersales, reflected in the questions below, which seems unfair as otherwise it would’ve been five stars. Also, I think that your web site needs improving to make it easier to navigate, so annoying when going back and forth.”

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Posted 2 years ago

“Have booked through 6 Star for a few years. Always have good service and prompt replies. Have dealt with Dan previously this time he was out of the Office and dealt with Emma who started the process but passed it back to Dan. He then contacted us the next day which we appreciated. Both agents gave good advice and knew a lot of details about the specific cruise. Difficulties over flights were explained and resolved to our satisfaction.”

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Posted 2 years ago

“Booked this year’s holiday with Laura who was brilliant so had no hesitation to book with six star cruises again. Booked another cruise for next year with Dan who was also really knowledgeable and helpful .”

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Posted 2 years ago

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Posted 2 years ago

“Lisa was very knowledgeable, helpful and ensured all our requirements were met.”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews