Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service”

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Posted 2 years ago

“This is the third time we have booked a holiday through Six Star Cruises and on each occasion the service has been exemplary at a hugely competitive cost. Kate Freestone's service and attention has been all we could have asked for. We strongly recommend them.”

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Posted 2 years ago

“Very helpful, Chris was great in every way phoned when he said, booking was easy he took time to explain great service thankyou Carole.”

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Posted 2 years ago

“I have booked many cruises with SixStar Cruises unfortunately my experience this time as been terrible. I booked my cruise with Andrew Whittle who I haven't actually spoken to yet and have spoken to 3 different people on his team having rang each of them numerous times to be told they will look into my problem and come back to me. The last person I spoke to I asked her if I could speak to someone senior in the customer service dept I am still waiting for a call back PLEASE COULD YOU GIVE ME A CALL OR EMAIL ME. I have already booked 2 cruises with you this year so I do consider myself a regular client”

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Posted 2 years ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Once again thank you kindly for taking the time to share your feedback.

Posted 2 years ago

“Very helpful, informative staff, but not easy to get back to the first agent spoken to, due to working hours etc.”

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Posted 2 years ago

“Good response and help from Dan.”

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Posted 2 years ago

“Second time using Six Star when first booked Andrew was amazing he left since then we have to chase them all the time never responding to emails or answering the telephone its been a terrible experience full payment was requested months in advance and still not showing as paid on our Regent booking after spending in excess of £16,000 would have expected some service”

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Posted 2 years ago

Thank you for taking the time to share your feedback. As a customer-focused company, feedback whether good or bad is of the utmost importance to us. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, we thank you kindly for your review.

Posted 2 years ago

“As usual Dan a first class Concierge. Nothing too much trouble very helpful and professional Thank you once again”

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Posted 2 years ago

“Sam was extremely helpful, with no hesitation to call back to clarify a few queries. I would certainly have no hesitation to use him again.”

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Posted 2 years ago

“I always feel safe when booking with Sixstarcruising. The idea of a dedicated person to look after your requirements is a winner for me. The information given is fair and accurate so my last experience with Dan was as usual top class”

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Posted 2 years ago

“A first class service”

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Posted 2 years ago

“Stacey Williams makes sure your enquiry and booking will be a Six Stars experience.”

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Posted 2 years ago

“Your Agent Elizabeth Wright was absolutely brilliant. She was friendly and extremely helpful which was crucial to us completing our Booking. Thank you”

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Posted 2 years ago

“As always Stacey Williams was the best! She took time out to talk me through different cruise options as we were looking to book an extra special 'retirement' cruise and she was always available to answer any questions we had. The actual booking process, once we had chosen our cruise, was easy and smooth and we are now looking forward to a fantastic holiday! Thank you Stacey!”

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Posted 2 years ago

“After our cruise was cancelled the team worked really hard to get us another option. They were responsive even though busy and provided some good advice.”

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Posted 2 years ago

“I have had several bad experiences with six star in tyr past, however I felt comfortable booking with Elizabeth Wright. She has been really helpful, and we have been able to contact her after we booked, which is reassuring. However I think the "paperwork " is poor. When you're paying thousands of pounds, you really expect more/better.”

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Posted 2 years ago

“Concierge very patient and helpful.”

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Posted 2 years ago

“Our concierge, Lisa Mallon, is superb. Goes the extra 10 miles to ensure the best booking experience. (Especially having to deal with Azamara back-office!).”

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Posted 2 years ago

“I have to say this is the second time we have used Six Star Cruises and I cannot fault the sales staff for their friendly disposition and knowledge of the destinations. We were fortunate to be dealt with by Chris Kelly who portrayed all the best qualities of a salesman from Liverpool, honest and amusing with it. !!!”

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Posted 2 years ago

“After our cruise was cancelled the team worked really hard to get us another option. They were responsive even though busy and provided some good advice.”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews