Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with Nicola through the whole process of booking a cruise. I found her friendly, most helpful and very efficient.”

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Posted 1 year ago

“I dealt with Nicola through the whole process of booking a cruise. I found her friendly, most helpful and very efficient.”

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Posted 1 year ago

“Responsive”

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Posted 1 year ago

“Once you have a sales contact and personal number the service is very good but if you are new and waiting to place an order you might be waiting 10,20,30 minutes to get someone to take your money. In my view the wait time on the phone is unacceptable. If you are an existing customer and cannot get to speak to your personal advisor then the call goes back into the basic queue and you will have to wait and wait and wait!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We're sorry to hear about the wait times you experienced and have passed your feedback on to the relevant teams to look into this further.

Posted 1 year ago

“My concierge Claire was very helpful and managed to secure my cruise at the original offer. First class service.”

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Posted 1 year ago

“Rebecca Rimmer us the epitome of professionalism. We’ve booked 3 cruises with her in the last month bringing our total to 8 cruises to look forward to over the next 12months. We wouldn’t be doing this if we lacked confidence.”

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Posted 1 year ago

“We tried to get through on the phone to book the Azamara St Patrick Iberian cruise - balcony cabin at £999. However it was impossible. Tried the next day, by which time it had gone up to £1249. Still couldn't get through. Decided to use the live chat instead. Poor Shirley drew the short straw! Laborious way of booking a cruise. On line booking would be much better. However Shirley persevered like a trooper and we finally got it booked. Then all your systems crashed. Poor woman called several times to take payment, but phone line kept breaking down. Between using her own phone and our landline we finally got deposit paid, albeit costing a lot more than it would have done if we'd managed to get through the day before. Shirley was friendly and professional and we were more than happy with the service that she provided.”

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Posted 1 year ago

“Totally professional having Sandie as my agent. She is so experienced with the cruise line and the flight industry, making the booking of my holiday a joy!”

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Posted 1 year ago

“Sam was very helpful and extremely efficient. He did everything he promised he would do when he said he would do it.”

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Posted 1 year ago

“Booking couldn’t have been easier.”

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Posted 1 year ago

“Very easy to book, great cruise, great price, great service, a pleasure to deal with. Thank you Andrew, will definitely use again.”

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Posted 1 year ago

“Despite being inundated with requests due to major cruise line deals last week the team at SixStar processed my booking & managed my demands excellently.”

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Posted 1 year ago

“Laura could not have been more helpful, looked into and successfully packaged our holiday. Thank you.”

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Posted 1 year ago

“We have booked with them many times and each has been a great experience.”

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Posted 1 year ago

“Laura was very helpful, knowledgeable and has a very pleasant manner. Sorted out my quote very quickly and booking likewise. Would definitely use again.”

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Posted 1 year ago

“The service we received was good”

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Posted 1 year ago

“Superb Yet again, 5th time we have booked and it is never anything but brilliant, Emma is so helpful”

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Posted 1 year ago

“Fairly quick answering the phone. What was advertised was not available but a good alternative was found.”

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Posted 1 year ago

“Erin Madine is our magic lady who looks after us.”

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Posted 1 year ago

“We wouldn't book a cruise through any other company. The knowledge and expertise of Laura Wing is invaluable. She really thinks about the needs of her clients and it feels like holiday planning with a friend who will always get us the best possible deal!”

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Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,095 reviews