Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Cruise concierge Andrew Freeman is incredibly helpful and this will be the fourth cruise we have booked with him and we will certainly use his and his company again. Thanks Andrew”

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Posted 3 years ago

“Emma was amazing with the way in which she dealt with my cruise booking. It was a complicated process due to the way a previous cruise company had mismanaged my booking. Emma liaised with Azamara and myself and resolved all the issues . It took many phone calls and lots of patience on her part. Thank you for a 1st class service.”

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Posted 3 years ago

“Excellent prompt and knowledgeable service. Very competitive price and no undue pressure applied to get the business. One of my best experiences of booking a cruise so far.”

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Posted 3 years ago

“We have booked a number of cruises with Erin Madine at Six Star and find her excellent and great customer service.”

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Posted 3 years ago

“Faultless booking. Cruise consultant very knowledgeable”

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Posted 3 years ago

“Always extremely helpful, polite and eager to help.”

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Posted 3 years ago

“Great service from a very helpful guy, Andrew Whittle, who went above and beyond to look after us. Thank you Andrew. Jan”

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Posted 3 years ago

“Once again delivered on cruise and price”

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Posted 3 years ago

“Fantastic, helpful service from Andrew Whittle. Andrew always goes above and beyond to get the best deals for us”

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Posted 3 years ago

“Ralph Cathro provided excellent service.His knowledge of my intended destination was most impressive. He provided prompt responses to my flight enquiries.”

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Posted 3 years ago

“Have used SixStar for a number of bookings and always find the staff helpful, friendly and efficient. Donna was no exception and patiently answered all our queries before completing the booking. Thank you very much!”

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Posted 3 years ago

“We always book with Six Star as they are an excellent company and we feel we can trust them. 0ur booking agent - Lisa Mallon - is very efficient and we like to deal with her when we can.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Donna is great agent On the ball lots of info and so congenial”

Six Star Cruises 5 star review on 14th November 2021

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Posted 3 years ago

“Erin was great very helpful and knowledgeable.”

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Posted 3 years ago

“Our holiday was managed very efficiently by Emma who was courteous and helpful throughout.”

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Posted 3 years ago

“Very courteous And helpful Great attention to detail What I’ve come to expect from Six Star Cruises having used them many times”

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Posted 3 years ago

“Excellent service….”

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Posted 3 years ago

“Excellent service….”

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Posted 3 years ago

“Having waited several times for call backs, one that happened just before closing despite waiting from 1.00pm! The next I called at around 3.00pm 2 hours after expected call. Only discover the next day that I had been wrongly advised, I would lose around £700 worth of cruise line extras! I am still waiting a resolution to this that may result in me cancelling the cruise. Not at all happy!”

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Posted 3 years ago

Thank you for your review and for speaking with Emma your concierge on 11th November. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that Emma explained in full and that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews