Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,095 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey is always swift and responsive to our requests and has good solutions to our needs.”

Helpful Report

Posted 2 years ago

“Melissa was responsive and very efficient and has provided us with an excellent service.”

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Posted 2 years ago

“I spoke to Phillipa to make enquires about a cruise my husband and myself were interested in. Phillipa was cheerful, patient and understanding. After a short discussion with my husband regarding the cruise I had, due to my earlier phone conversation with Phillipa, no concerns about phoning Phillipa back and her handling of the booking. Phillipa was professional at all times.”

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Posted 2 years ago

“They did what they said they would do, and this was a complicated trip, so it was not easy planning for them”

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Posted 2 years ago

“Dealt with Sandie Collier who as always did an excellent job of setting up our cruise to South Africa. If you have any queries, she will have the answers. Great customer service”

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Posted 2 years ago

“We have used Six Star for many years for all our cruises except one with Viking who are not on the supplier list. All our journeys have been organised by Sandie Collier who has been a pleasure to deal with and everything always is well organised with no problems.”

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Posted 2 years ago

“Service ok however slow in getting back with information, slow in adding info to Manage My Booking”

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Posted 2 years ago

“Phillipa was very pleasant, helpful, and efficient. Great service. Thankyou.”

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Posted 2 years ago

“Superb, Fantastic, exemplary and any other words of perfection, Emma Has amazing knowledge and cannot do enough to help, and more importantly cure any problem, she has been amazing, I have already booked another cruise with Emma, their prices are industry beating, and the knowledge and attention to detail are second to none, will definitely be using them again and again”

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Posted 2 years ago

“Process of booking very straightforward.Booking agent Emma was very helpful and always returned calls.”

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Posted 2 years ago

“Concierge Chris Kelly was exceptionally good and sorted out our rebooking”

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Posted 2 years ago

“Efficient and friendly service. Good advice from Elizabeth on cruise options.”

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Posted 2 years ago

“Laura was fantastic, ringing me back after I'd left a feedback message saying how disappointed I was to have not been able to book my chosen discounted cruise in the Black Friday sale. I had been told the company offering the cruise had closed their offices at 5.30pm and because I had called SixStar at 7.15pm the offer had gone. Laura rang me later in the evening to reassure me that the cruise offer was indeed still bookable and booked it for me there and then saving me about £4,000. SixStar service from Laura.”

Helpful Report

Posted 2 years ago

“Was dealt with by the lovely Emma. Never cruised before and she was very patient, explained things really well and answered all my questions. As the cruise is a year away suspect I'll be asking more nearer the time. Emma was also reassuring in ringing back when she was waiting on a response from the cruise company to let us know it was in hand but she hadn't forgotten. That was much appreciated”

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Posted 2 years ago

“Treated as a valued customer. Speedy responses. Attentive service. Knowledgeable staff. What one hopes for when dealing with a quality agent.”

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Posted 2 years ago

“Customer service is none existent- spent hours holding on the phone. £12,000 cruise and land package absolute disaster with only 1 month to go. Avoid like the plague”

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Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“If they were all like Donna Worship! What an agent. Donna listens, questions, considers, guides and suggests, never pressures. She cares that you get the best for you. Six Star Cruises; Seven Stars Donna.”

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Posted 2 years ago

“It is the second time we have used Elizabeth as we were very impressed with the service she offered on our last cruise. Once again she was very helpful and got back to us quickly with any questions we had. Thank you.”

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Posted 2 years ago

“Kate was extremely helpful in every way, ensuring my booking was exactly suited to my requirements. Patient, friendly and knowledgeable, just what to expect in a travel professional.”

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Posted 2 years ago

“Had a great booking experience with Emma Gray. She was very thorough and double checked several questions to ensure everything was OK before the final reservation. Prompt and friendly service.”

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Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,095 reviews