Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,094 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything about the booking was handled professionally by Laura.”

Helpful Report

Posted 1 day ago

Dear Michael Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that everything was handled professionally by Laura when booking your cruise. Rest assured your review will be passed on to Laura and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 19 hours ago

“We received excellent service from Lisa. Comprehensively dealt with all our questions. Her unhurried professional approach was much appreciated.”

Helpful Report

Posted 1 day ago

Hello Ian Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Lisa was so helpful when assisting with your cruise, Once again, thank you for your lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Everything was just first class from initial contact, through to signed and sealed etc. I've been loyal to a couple of other cruise specialists for some 30(ish) previous cruises, only a few times booking through Six Star/118 Katie was extremely helpful and efficient throughout. I'd have no hesitation returning for future cruises”

Helpful Report

Posted 2 days ago

Hello Gerry Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Katie was so helpful when assisting with your cruise, I will certainly pass on your comments to Katie and her manager. Once again, thank you for your lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Six Star Cruises are brilliant, so helpful and pleasant to deal with, nothing is too much trouble and they seem to have the best offers for upmarket cruises. Second time I've booked with them, both times Erin has taken the booking, she is excellent.”

Helpful Report

Posted 2 days ago

Dear Stephen, Thank you for your 5* Review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad to hear that you find the service from us to be brilliant, helpful and pleasant. It is also wonderful to hear that this is your second time booking with us! Rest assured your review and kind comments will be forwarded to Erin and her manager and will be very much appreciated. Thank you once again, kind regards. Customer Relations.

Posted 1 day ago

“Erin was very good at her job, understanding what we wanted. The price of the cruise was very good too that I had found. SixStarCruises have great deals if you have the time to find them out at the moment and Erin very kindly dealt with me in a very friendly manner and talked me through everything that would happen after the booking. Thank you for all your help”

Helpful Report

Posted 2 days ago

Dear Beverley, Thank you for your 5* Review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with Erin. We are glad that Erin was able to understand your requirements and assist you in a kind and friendly manner. We are also very pleased that you found a great price that we were able to offer too! Rest assured your lovely comments will indeed be forwarded to Erin and her manager and will be very much appreciated. Thank you once again, kind regards. Customer Relations.

Posted 1 day ago

“Whilst we knew where we wanted to go Laura was excellent in advising us on the cruise, the ship and the ports. Her communication from start to finish was first class.”

Helpful Report

Posted 5 days ago

Hello Thank you so much for your review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Laura was so helpful when assisting with your cruise, I will certainly pass on your comments to Laura and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Would like to thank Katie for her attention to detail for us - it felt like a close friend was helping us. She made it such a pleasure the way she attended to our requests & the advice she gave was invaluable. Thank you again Katie - will certainly ask for you in any future bookings”

Helpful Report

Posted 1 week ago

Dear Graham and Josie Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Katie was when booking your cruise. It really is a lovely review for her, it will be a pleasure to pass your comments on to Katie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 week ago

“Stacey Williams was as fantastic aa usual. So helpful and got our cruise booked promptly.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how fantastic and helpful Stacey was when booking your cruise. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 week ago

“SixStarCruises always listen to the customers needs and come up with the goods at very competitive prices and always respond quickly to any questions or queries. They are our go to company for our cruise needs”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad that you are pleased with the service received and competitive prices in which we are able to offer. Your review will most certainly be forwarded to our sales team. Thank you once again. Customer Relations.

Posted 1 week ago

Helpful Report

Posted 1 week ago

“We've used Shirley a number of times now and she is always exceptionally helpful and pleasant with her customer service. She gives accurate advice and makes us feel lies its a very personal service thanks”

Helpful Report

Posted 1 week ago

Dear Mike Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how exceptional Shirley was when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 week ago

“Oceania have changed part of an itinerary with a knock on effect at next port of call.my daytrip has been cancelled and obc not returned .therefore I can't book another trip and 6 Star Cruises say I need to speak to someone once on board.allround a one star service .”

Helpful Report

Posted 1 week ago

Dear Margaret Thank you for your review,. We are a customer focused company any feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies on behalf of Oceania Cruises that the ship you are due to embark on shortly has been affected by an itinerary change. We have re-checked with Oceania again and they have confirmed that the excursion was cancelled due to the ship arriving late. They have confirmed that you will receive the value of the cancelled excursion returned to you on board, enabling you to book an alternative excursion if you wish to do so. Unfortunately, the booking is now locked in finalisation as it is due to sail in the next few days, this means that Oceania cannot do anything prior to sailing and have assured Six Star Cruises that the ship will resolve this matter onboard. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. I am sure despite the matter raised you have a wonderful cruise. Kind regards Customer relations

Posted 1 week ago

“Our dedicated concierge, Shirley McCue, answered our complicated questions concerning our requirements and presented a full explanation and pricing of the different options. We were very pleased with the service which was excellent (as always).”

Helpful Report

Posted 1 week ago

Hello Thank you so much for your review, Six Star Cruises are very happy to receive your comments, thank you for taking the time to let us know that Shirley was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Excellent communication and help”

Helpful Report

Posted 1 week ago

Dear Mrs Kershaw, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. We are glad to hear that you have received excellent communication and help. We truly appreciate you taking the time to share your experience with us. Kind Regards Customer Relations.

Posted 1 week ago

“Laura was absolutely brilliant she is a credit to your company and gave first class service”

Helpful Report

Posted 1 week ago

Hello Mike Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Laura was so helpful when assisting with your cruise, I will certainly pass on your comments to Laura and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Elizabeth really tried for us and got there in the end . First class service . A fair price . Been with six star several times and always delivers .”

Helpful Report

Posted 1 week ago

Dear Tina, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share with us your experience with Elizabeth. We are glad to hear that you received first class service and a fair price. Rest assured your kind words will most certainly be forwarded to Elizabeth and her manager. Kind Regards Customer Relations.

Posted 1 week ago

“Excellent service. All questions answered. They call back if your consultant is unavailable. Lots of options given , they book flights and upgrades and pre and post cruise extensions. Good discounts on late bookings”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know about your recent experience and that you received excellent service when booking your cruise. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 week ago

“Stacey listens well & responds quickly. Genuinely interested in helping you.”

Helpful Report

Posted 1 week ago

Dear Kevin Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Stacey was when booking your cruise. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 week ago

“Great care was taken by Lisa to ensure we were happy with every aspect of our planned cruise, including satisfactory flight times to suit us. A pleasure to deal with.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how Lisa took such care when booking your cruise. Rest assured your review will be passed on to Lisa and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 1 week ago

“Excellent phone assistance from Donna and Kat”

Helpful Report

Posted 2 weeks ago

Dear Angela Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how excellent Donna and Kat were when booking your cruise. Rest assured your review will be passed on to Donna, Kat and their manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 2 weeks ago

Six Star Cruises is rated 4.8 based on 5,094 reviews