sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price”

Helpful Report

Posted 5 years ago

“The sink is a great product. However, it's a pity that they didn't provide me with a cut-out template for it, especially since the sink is undermount. This would have cost them next to nothing, and would have saved me having to make my own template by trial and error. Inflexible on price of shipping.”

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Posted 5 years ago

Hi Roger Thank you for your feedback. Many under mounted sinks now do not come with a template due to installations being so varied. A template can only show one option and customers use a multitude of options in how the worktop is set (i.e back 5mm, back 10mm, flush, overhanging by 5mm, 10mm etc). We also offer free delivery on all orders over £50 and in addition offer options of next day delivery and a specific delivery date, including Saturdays.

Posted 5 years ago

“It was on time, very good service”

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Posted 5 years ago

“Excellent, efficient and speedy service”

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Posted 5 years ago

“Very quick and efficient service and very nice quality sink and tap. Thank you”

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Posted 5 years ago

“I was very happy with your service. The sales person was very helpful and when I had to change the delivery date, they were helpful again. The kitchen sink I ordered came at a reasonable time with a friendly driver who helped us to inspect the goods and everything was fine!”

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Posted 5 years ago

“Spoke to very helpful, friendly and efficient gentleman on the 'phone. Excellent customer service, alleviating any worries/stress.”

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Posted 5 years ago

“Great choice of sinks, fast delivery time, delivery process communicated well, no surprises once the unit arrived.”

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Posted 5 years ago

“My order was delivered quickly and correct. The shipping charges were good”

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Posted 5 years ago

“Sink arrived, on time and was packaged vey well. Also rang help line re another item, their lines were busy but they called me back and was very helpful. Would definitely use them again”

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Posted 5 years ago

“Customer service is great on live chat with Alex. Ordered my abode vixo tap to go with my Texas sink i reviewed a few weeks ago. Looking forward to delivery. Im so pleased with service and prices im going to check out kitchen appliances. And their sales team is going to email me some links and prices, on my request, hows that for service... Thanks again for all your help Alex.”

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Posted 5 years ago

“I wrote a review before and it doesn't appear to be here? am I wasting my time. ?? The product I purchased and paid delivery for 3 months ago was not sent , does that not make me a verified customer? False advertising is what I am charging this company with as they claim to be able to send things overseas but didn't do it for reasons they only know , I suspect they had underquoted on the delivery price and reneged on the supply of the item. I didn't find this out till I called after a month and was told the item was to big for their shipper. Now we all know you can ship almost anything almost anywhere these days, so a small Kitchen sink shouldn't be that hard to Australia. I have the sink now , I found it online on ebay and was shipped within 10 days and was about 30% cheaper than sinks and taps . also the delivery was not 150 pounds it was 66 pounds. A little effort from sinks and taps could have avoided this debarkle, and don't bother asking for a refund , I had to go through paypal to get my money back after 3 months. AVOID OVERSEAS CUSTOMERS.”

Helpful Report

Posted 5 years ago

Dear Clive I would like to just clarify the situation. We send lots of products to Australia and have many happy customers who have received products over the last 15 years. The product you purchased was not a small item - it was a large corner kitchen sink. The issue occurred when our warehouse repacked the item as the original packaging was not adequate and the sink would have most likely arrived damaged. Once all items were wrapped and double boxed the courier we have a contract with, refused to accept the item as it exceeded their volumetric limits. You had also asked if we would put a tap you had bought elsewhere in with the sink to save you further shipping costs. Even though it wasn't bought from us, we agreed to do this as a gesture of goodwill. We have contracts in place and although there may have been a courier somewhere who would accept the item, we were not able to arrange this. We did offer for you to have a courier collect from us or a full refund. You did advise Paypal that you did not receive the item but we had already processed the refund ourselves. Clearly we are sorry for any inconvenience caused. We genuinely we're only trying to help and our priority was to ensure the sink arrived with you in perfect condition. Regards Paul - Customer Support

Posted 5 years ago

“Good customer & delivery service”

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Posted 5 years ago

Thank you for the kind 5 star review. Regards Paul Customer Support

Posted 5 years ago

“Excellent service, product and price.”

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Posted 5 years ago

“Terrible service from this company. Spoke on 'Live Chat' to confirm that kitchen sink was in stock as I had to receive it by a certain date due to kitchen fitting. Also checked that it would be delivered on a stated day that I paid extra for. Sink didn't arrive. When I rang to find out what was wrong the sales assistant was very rude. He told me they'd tried to contact me but they'd spelt my email address wrong but no apology. Even when the email had bounced back to them they still didn't bother to inform me I'd get no sink. When I complained and said they'd left me in a terrible situation as I had a plumber arriving and I'd no sink I was told that I didn't live in the real world and mistakes happen. Their website said the item was in stock, the live chat sales person said the item was in stock and I paid extra for delivery. The sink was not in stock and on the date of my call I was also told I'd have to wait another week. Don't trust them. They lie!!!”

Helpful Report

Posted 5 years ago

Dear Samantha Please accept our apologies for the issue with your sink order. When you enquired about the sink we were showing only one in stock. So when the member of staff on live chat advised you that we had the product in stock, this was correct based on the information they were looking at on screen. However, when we came to pick the sink in our warehouse, the item we expected to find on the shelf was not there. We immediately emailed you some options included a free upgrade to a more expensive alternative. A member of our team missed an 'L' from your email address and unfortunately the email was not received. We really are very sorry for the inconvenience this error caused. We have raised the issue with the staff concerned and hopefully we can find a way of ensuring this does not happen again in the future. Kind Regards, Paul.

Posted 5 years ago

“Very helpful customer service, best price I found. Superb quality...even better than I expected. Very solid thick steel. All finished to very high standard. Definitely recommend Texas sink and sink-taps.com delivery as stated. No complaints from me..”

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Posted 5 years ago

Hi Julie Thank you for the kind 5 star review. Regards Paul Customer Support

Posted 5 years ago

“Very fast service”

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Posted 5 years ago

“Rapid delivery - faultless service.”

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Posted 5 years ago

Hi James Thank you for the kind 5 star review. Regards Paul Customer Support

Posted 5 years ago

“Very prompt call back on delivery enquiries.”

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Posted 5 years ago

“I was very happy to find sink-taps.com on google search,so many products to choose from with affordable prices.The delivery was so quick and on time.”

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Posted 5 years ago

Hi Fozia Thank you for the kind 5 star review. Regards Paul Customer Support

Posted 5 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews