sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 5,055 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,055 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company! Avoid buying from them at all costs!!! I’ve had an awful experience with these. Bought a faulty sink which was delivered to me broken in half! They returned to collect the broken sink and then refused to issue me with a refund or replacement. I eventually got a refund but had to go through PayPal to receive this. After a more detailed search I have found they have done this with a number of other people. DO NOT BUY FROM THEM.”

Helpful Report

Posted 4 years ago

Dear Jade You are correct in terms of you can see other customers that this has happened to. Let me explain the problem we faced. When we send out a granite or ceramic sinks on a pallet service. We email the customer 2 days before to specifically say you MUST inspect the sink on delivery BEFORE the driver leaves as no claims can be accepted once the goods have been accepted. We show this information in our terms and conditions (which you clicked to agree to) and on our website under the delivery section. To make 100% sure, we also tape two large signs on the top of the sinks (this is just in case the customer hasn't read the email, the website or the terms and conditions). Out of 100,000 of sinks delivered, some are likely to get damaged in transit and that is the exact reason we need customers to take 2 minutes to open the box. The problem then occurs when the instructions are ignored and the delivery company confirm the goods were accepted. As a small company trying our best to even stay in business, we cannot do anymore to make it clear a product has to be inspected on a pallet delivery. I appreciate it is frustrating and you that you feel we have provided a poor service but it was all as a consequence of a product being accepted without it being checked. Despite all the above, you did receive a full refund. Regards John (Customer Support)

Posted 4 years ago

“DPD left my parcel right in front of my door for whole street to see and obviously was stolen! sinks taps didn't do anything and I am left fighting with DPD and am out of pocket £300!! without a much needed tap! not good enough. Cant even get a replacement”

Helpful Report

Posted 4 years ago

Dear Natalie It really is unfair to leave a negative review about this. We sent a £300 Perrin and Rowe tap out to you on an overnight DPD service. You then gave instructions to them directly (without contacting us) to leave the parcel in your Porch! Your porch is an open porch on a busy main road in London! Part of the DPD system is that when you give them instructions to leave somewhere, you accept responsibility for it. You did this. Whilst I fully understand this is a really disappointing situation, I feel its incredibly unfair to blame us for your actions. We have also offered to get you another tap by moving other customers orders around. To say we haven't helped or offered a replacement is untrue. In addition to the above, the terms and conditions you agreed to on our website also clearly state that if you give a courier direct instructions to leave a parcel somewhere, without a signature, you do this at your own risk. We do this because of the high level of parcel crime, especially in busy locations such as London and surrounding areas. In essence we recommend this is not done and especially not for such expensive items as Perrin and Rowe taps.

Posted 4 years ago

“The abode linear flair tap was despatched same day and reached me by midday the next. The service I received was excellent.”

Helpful Report

Posted 4 years ago

“Lucy, the lady who dealt with me, went the extra mile to get the tap I wanted in the time frame I needed. Very professional service, well done.”

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Posted 4 years ago

“Got the replacement tap I wanted at best possible price, superfast delivery very well packed”

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Posted 4 years ago

“Absolutely love my sink and tap. Good easy transaction. Would definitely recommend.”

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Posted 4 years ago

“I was very satisfied with my purchasing experience with sinks and taps and very quick delivery. Polite service. Mrs.G Ward”

Helpful Report

Posted 4 years ago

“I would just like to thank sink-taps for your excellent service I am a new customer to sinks-taps and did worry that in this current situation my order would take a long time to arrive but I needn't had worried the tap was great and it arrived within your delivery schedule excellent all round will be returning for more in near future many thanks”

Helpful Report

Posted 4 years ago

“Very good price and efficient delivery”

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Posted 4 years ago

“Fast response to questions with honest answers. Product received as advertised.”

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Posted 4 years ago

“Product was not in stock. Money was taken from my PayPal account. Days later and still no refund. Avoid this company.”

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Posted 4 years ago

“Good delivery. Items well packaged. No issues with install.”

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Posted 4 years ago

“Great service I would highly recommend them”

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Posted 4 years ago

“Disappointed with service and contact, nothwithstanding Covid. I had to chase them after order placed for two weeks for any feedback and their number on website is unavailable. It took 3 emails to get hold of one of the team. We were then advised one of our items didn’t have a delivery date so had to replace. Our revised order arrived today, both sinks but only one tap.”

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Posted 4 years ago

“Extremely helpful company. I ordered when product was out of stock ready for kitchen installation in January so tap not fitted yet.”

Helpful Report

Posted 4 years ago

“Unfortunately the waiting time listed on the website was not accurate and upon calling found out I was to wait a further 4-6weeks for delivery. That was on October 16th, and I am still waiting for a refund all this time later. Quick to take the money, slow to return it it seems.”

Helpful Report

Posted 4 years ago

“Good product and exactly as show on line”

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Posted 4 years ago

“AB writes: This is the 2nd time I've found exactly what I need in sinks-taps great comprehensive range. There was a delivery issue from the manufacturer which would have meant I had an unexpected 4-6 weeks delay, but the team at sinks-taps followed it up and after less than a day, came back with the news I wanted - a delivery date for the new sink just 2 days away! Well done!! The delivery came as promised and the product, like the service is brilliant.”

Helpful Report

Posted 4 years ago

“I used the chat function to ask about availability of the tap I wanted. John was extremely helpful and explained that they were expecting stock the next week and that he could make sure one was set aside for us. I placed the order and we received the tap the next week as expected. Brilliant service thank you!”

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Posted 4 years ago

“Fast efficient and easy”

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Posted 4 years ago

sinks-taps.com is rated 4.7 based on 5,055 reviews