sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,053 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so hooked on an aged brass tap from Perrin and Rowe for my new kitchen and I found Sinks-Taps.com by accident. Not only did it offer the best price on-line, but also the salesman I spoke to was very knowledgeable and patient. He reassured me that the dimension and the configuration of the tap would fit well into my new sink. These taps were delivered in two days, beautifully packaged in pristine condition. I was so satisfied with their service that I bought another brass tap for my utility room. Thank you for your service!”

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Posted 2 years ago

Hi Sohyung Thank you for the amazing 5 star review. Glad you loved the service and the products.

Posted 2 years ago

“Part of our order arrived in imperfect condition - the customer service was fantastic and they sorted it quickly and efficiently.”

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Posted 2 years ago

Thank you for the Super 5 star review. Glad we looked after you and you were happy with the products and the service!

Posted 2 years ago

“Great service. Item arrived quickly but one was damaged. Called them & it was replaced immediately after supplying photos.”

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Posted 2 years ago

HI Suzanne Thank you for the Brilliant 5 star review. We really appreciate you taking the time to leave a review.

Posted 2 years ago

“Superb fast delivery of quality product. Arrived next day when expected in 3 days. Will shop with them again.”

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Posted 2 years ago

“Bought a sink and a tap. Both arrived undamaged on a pallet. There was a big sign that said the driver should wait while I inspected the goods but, in the short time it took to read the sign, the driver and her lorry were gone. I attempted a couple of times to call the number on the big sign but there was never any reply. So, ordering was easy, goods were great, delivery process slightly comical and I'm left with a pallet to dispose of.”

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Posted 2 years ago

“The granite sink was exactly what I was looking for. Installation was easy, and I am very satisfied all round”

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Posted 2 years ago

“seems like a professional business.”

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Posted 2 years ago

Hi Thomas Thank you for your 5 star review. We certainly try as hard as we can to look after our customers and its great for the team to receive positive feedback - Thank you.

Posted 2 years ago

“Feel misled over delivery times and found customer service/management really condescending. Next to item it said delivery 4-6+ weeks. I took that it would be around 4-6 weeks given a couple of weeks. Instead they have a banner down in the description (which i didnt need to read) that says this actually means 4-5 months!! He saw no logic in rephrasing to 4-5 months. Or even 6+ weeks. I'm now at 12 weeks. Another 8 to wait.”

Helpful Report

Posted 2 years ago

Dear Mr Commins Thank you for your feedback and we are sorry you felt the website page wasn't clear enough or misleading. The problem at the moment is we are in unprecedented times where delivery times are constantly moving due to global supply problems. We have placed a large red banner on the affected products to highlight the delivery dates are approx 4-5 months. At no place on the webpage does it show the product is in stock or available quickly. Most items that are delayed and show the 4-6+ week message are coming in around that time, however, certain Perrin and Rowe products are currently much longer BUT this extended delay will hopefully be resolved shortly and delivery times will be reduced. We appreciate the messages on the website are not ideal and probably could be better, we also accept that not everyone will see the large red banner warning of further delays at the top of the description section. We can only apologise for the inconvenience this may have caused.

Posted 2 years ago

“very good service and happy with our kitchen tap. Good quality item.”

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Posted 2 years ago

“Ordered a new kitchen mixer tap from sinks-taps. The online ordering process was very easy and the tap arrived very well packaged, two days later.”

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Posted 2 years ago

“Brilliant at every stage. We ordered wrong sink so it was changed very quickly. Deliver quick, installation advice great. My only quibble is that the sink wasn’t really possible in. 400mm although it stated it was and some modifications were required to acocmodate the sink clips and fixings.”

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Posted 2 years ago

“Prompt service. good supplier”

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Posted 2 years ago

“I recommend this company and will continue to use them - excellent advice and speedy delivery of product. Only issues for me were time taken to respond by phone to my query (not same day even though I called mid morning) and DPD leaving my boxed new sink outside my gate and not even bothering to ring the bell - what if I was away on holiday and/or the local thief had been on the prowl !”

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Posted 2 years ago

“Super service. Would highly recommend.”

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Posted 2 years ago

“Great product great service would order from your store without any problems thank youAnnette”

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Posted 2 years ago

“Fan tastic service great delivery glad we found you cannot be beaten n price”

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Posted 2 years ago

Thank you so much for leaving a great review. Glad we could help and even more pleased that we managed to supply the product you wanted at the best price!

Posted 2 years ago

“Great product”

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Posted 2 years ago

“Sink looks good. Delivery was excellent”

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Posted 2 years ago

“Even after two e-mails zero replies. At least answer your e-mail if you claim to have a customer service”

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Posted 2 years ago

Hi Marc We make every effort to answer all emails we receive. We cannot find any email from you. Can you please call our team on 01759 307262 (Mon-Fri 8:30-4:30) They will be more than happy to assist.

Posted 2 years ago

“Excellent service, Goods arrived just two days after it was placed.”

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Posted 2 years ago

sinks-taps.com is rated 4.7 based on 5,053 reviews