sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,086 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

Write Your review

Tell us how sinks-taps.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, good quick delivery, great product.”

Helpful Report

Posted 10 years ago

“Exactly what I wanted and very prompt delivery.”

Helpful Report

Posted 10 years ago

“Quick, simple, friendly and very helpful - we found the service, price and products supplied to be excellent.”

Helpful Report

Posted 10 years ago

“I received prompt perceptive help I would certainly use them again”

Helpful Report

Posted 10 years ago

“Believe me, you do not want to know what our opinion is of the service we had from your concern. This sink was totally wrong - in the picture online it appeared very different to what arrived. It looked light, clean, sharp and modern in the picture - it was rediculously heavy, cumbersome, old-fashioned, it needed a cradle or it would have crashed through the unit, just completely wrong. We called to return - only to be told we were out of time - some three weeks I think. So we are stuck - literally - with a white elephant - £360 down the drain if you'll forgive the pun - because, quite frankly - nobody wants it, even at half price. I will not be dealing with your concern ever again, no help, no empathy, and it wasn't cheap - we'd have accepted an exchange. I'm afraid if anyone were to ask if I'd recommend my answer would be a resounding 'NO!'.”

Helpful Report

Posted 10 years ago

Hi Anna. Sorry you felt we have in some way let you down. I have checked the sink on our website and when you click on enlarge image it does show a very clear image of the sink fitted and unfitted which I believe is very clear. Our product listing also gives almost every dimension including the overall dimensions, each bowl size, the cut-out dimensions, the bowl depths, the thickness of the sink and even the actual weight (which is 39 kgs). As you have stated the sink does need a cradle underneath - this is standard practice for an undermount ceramic sink that weighs almost 40kgs. Maybe your fitter didn't explain this would be the case before fitting? We do look after customers and take customer service very seriously. We do display our telephone number very clearly on the website and we always have technical staff on hand to discuss any technical issues prior to purchase.

Posted 10 years ago

“Good selection of taps at sensible prices. Once ordered, delivery was prompt and goods were new, as described, and once installed operated perfectly. The tap purchased had the option of a swivel nozzle as an extra and would recommend as it allows you to swill all around the sink.”

Helpful Report

Posted 10 years ago

“Needed replacement sink tap quickly and Sinks-Taps.com provided the unit required at an acceptable price, delivered within 48hrs, on their standard delivery package.”

Helpful Report

Posted 10 years ago

“We dealt with the”

Helpful Report

Posted 10 years ago

“Great service, the tap arrived fast and was in excellent condition. Tap is working very well. Thank you for the excellent service. Barry Mitchell.”

Helpful Report

Posted 10 years ago

“Good service and product, thanks...”

Helpful Report

Posted 10 years ago

“Very pleased with the service I received, I phoned up because the sink I ordered was not available and I nice young man recommended another one which I am very pleased with”

Helpful Report

Posted 10 years ago

“I ordered a SinkErator ISE55 as part of the refurbishment of our kitchen, and the scheduling was quite tight. When unpacked on a Friday the plastic connecting trap had been broken in transit. I tried several times to contact the company by telephone, but there was no answer and it seemed evident that no one would be in the office till after the weekend. I then ordered a replacement part from a company that services SinkErators. They were very responsive and it arrived on the Monday, of course at my expense. I accept that parts can be damaged in transit, but I will not order again from a company that neither packs items well nor provides service at a reasonable standard.”

Helpful Report

Posted 10 years ago

Hi Keith. Thank you for taking the time to write a review. Unfortunately had we not processed your order so quickly and delivered it within 24 hrs we would have had staff available to take your call. As we delivered it so quickly, we only have cover on a weekend on our LIVE CHAT feature. If you had contacted us through live chat on either the Saturday or Sunday we would have been able to arrange the replacement parts free of charge. We pack items as carefully as possible but a very small number of items do get damaged. We also have thousand of customers who do say we offer much more than a reasonable service, in fact we score higher than John Lewis on reviews.co.uk for customer satisfaction. However, please accept our apologies for any inconvenience caused and we are looking at ways of making the fact we can be contacted by LIVE CHAT a little more obvious.

Posted 10 years ago

“Excellent service, help and products. Have used company twice and would happily use again and recommend to others.”

Helpful Report

Posted 10 years ago

“Having had a terrible experience with Bristan taps (spent more having them repaired than they cost) we decided to try yours. This was fine until we discovered that there was a grub screw missing from one of the tap levers. Your taps work well except that one of the levers is slightly wobbly. Perhaps there's no such thing as a perfect tap!”

Helpful Report

Posted 10 years ago

“I Was very happy with the help I received from you. I had some problems from other providers trying to find the product I was looking for. One quick phone call to your customer service team they answered all the questions I had and my product was with me a week later. I wish I had come to you from the start. Thank you”

Helpful Report

Posted 10 years ago

“Good fast service”

Helpful Report

Posted 10 years ago

“Good product, Good price &delivered on time undamaged what more can you ask for !”

Helpful Report

Posted 10 years ago

“excellent quality and service, I contacted the sales department for advice, I could not fault the service I received, I ordered a sink which was delivered promptly and was excellent quality and value for money, I would not hesitate to recommend them.”

Helpful Report

Posted 10 years ago

“We bought an insinkerator evolution 200 and are very pleased with it. For some reason a couple of key fixing components were missing (not from the separate fixing / plumbing kit but from the main insinkerator box). However, sinks-taps replaced it promptly without question and removed the old. This minor glitch (which actually gives the full marks to sinks-taps for customer service) does not affect our full satisfaction both for the product and for sinks-taps.”

Helpful Report

Posted 10 years ago

“brilliant service from Rachel, a pleasure to do business with and would use again.”

Helpful Report

Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,086 reviews