sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially looked online but as I had a query I telephoned and spoke to Richard who was very helpful and answered all my questions. I placed my order with Richard about midday stating I required next day delivery which was not a problem and I received the item before 9 am the following day. I thought the website description was very good and impressed it gave technical information. Not only was Richard very helpful he was efficient and knowledgeable and a pleasure to deal with. Would have no hesitation in recommending your Company”

Helpful Report

Posted 7 years ago

“This initial part is about the service quality I experienced from sinks-taps.com I was promised more than once by sinks-taps.com that I'd receive a notification of the 1 or 2 hours delivery window for my sink and taps by 11.00 am on the delivery day. This did not happen. I called sinks-taps.com for help after midday for help. I did not find the manager Richard to be helpful. On the contrary he seemed more interested in making me "feel wrong" and "talked down to" about the whole issue of wanting to know my delivery window, even though I was a paying customer, and he did not follow-up to try and get me the delivery window. I waited in a dark flat for 5 or 6 hours more until after the closing of the delivery window for the day (I think 6pm). I then got a dropped call about 6.45pm. I called back and the driver gave me a garbled response but said he was nearby. I asked him to deliver the goods which he finally did. The sink arrived damaged and I got no follow-up from sinks-taps.com When asked to write a product review a few days ago I mentioned these unsatisfactory issues. Today I got a call from the manager, Richard. Interestingly he did not seem interested in apologising for the poor service, but instead seemed to want to "talk down to me" and make me "feel wrong" for having written a negative review!!! It seemed to be all about his sensitivities rather than dealing with the poor service I had received.... Here I am writing a review about the service I experienced which I found unpleasant to say the least.”

Helpful Report

Posted 7 years ago

Dear Mr Chamberlain. I appreciate you have your opinion on exactly what happened. However, the delivery of your order did arrive on the day we specified. Unfortunately the DPD driver did not manage to get to your property until 6:30pm. DPD usually provide a 2 hour time window for delivery but on this occasion they did not. This is something we have already emailed DPD about but as yet received no reply/reason why. Myself and a colleague spoke to you on the day of delivery a number of times and we did all we could to chase up DPD for a time of delivery. We received a negative review from yourself about the service you received but also within your review you claimed that I had been nasty and rude. I specifically called you today to understand why you had written a review to say this, as all anyone had done previously was try to help? You then decided to continually shout down the phone, ask me why I had called you and tell me that our entire organisation from DPD to Customer Services didn't know what they were doing! Whilst I understand your frustration I think that we have to put into perspective that the order you placed arrived on the exact day required, even if it was 6.30pm! Personally, I have many, many customers who have written positive reviews about my conduct and service - I'm sorry if you felt otherwise.

Posted 7 years ago

“Great quality, competative price and fast delivery”

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Posted 7 years ago

“You managed to find the sink I wanted when no-one else could, and you delivered it very quickly. The Customer Service department were extremely helpful (Richard was awesome). Thank you.”

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Posted 7 years ago

“Richard was Knowledgeable and extremely helpful”

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Posted 7 years ago

“Very happy with Richard's help in ordering my taps, really pulled the stops out! Many thanks”

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Posted 7 years ago

“Richard was very knowledgeable and efficient, and the order was completed within minutes , Thank you”

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Posted 7 years ago

“Richard in sales was very very knowledgeable which was reassuring. His helpfulness and knowledge of products was second to none. An excellent and experienced member of your staff no doubt.”

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Posted 7 years ago

“I've only just placed my order but wanted to let readers know if you're in a pickle and need a decent sink and fast call Sinks-taps. Richard was an absolute legend at helping me get the sink I needed directly from their supplier just in the nick of time after veing messed around by another company. Highly recommended.”

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Posted 7 years ago

“Not yet fitted”

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Posted 7 years ago

“I'm revising my previous review now that the tap I purchased has been installed. I purchased a Blanco MIDA-S, which was advertised as a "Kitchen Tap with Pull Out Spray", but in fact "Pull Out SPOUT" would have been a more accurate description, as although there is a hose to extend the spout, there is no dedicated spray function. I discovered this only after the kitchen work was completed when I attempted to use the tap for the first time. I contacted SinksandTaps about this and their response can be summarized as follows: 1. The tap has an aerator on the nozzle, so that means the normal water jet is technically also a "spray". 2. I should have known from looking at the photo of the tap that there was no switchable on/off spray function as there was no extra lever. (I explained that my previous spray tap had been operated simply by pulling down on the head, so not all sprayer taps necessarily have an extra lever.) 3. The information about the tap's features is supplied by the manufacturer so I should complain to the manufacturer. 4. As I had already had the tap installed and they only offer a two-week return window in any case, i.e., the bare minimum requirements of the consumer contracts (distance selling regulations), it's basically my tough luck for ordering the wrong product. (I purchased the tap about six weeks ago as part of a kitchen re-fit, so it was only installed and ready to test this week.) I don't think I'm unreasonable in expecting a "pull out spray" to actually spray in a different way to the regular flow of water. I note that on Amazon this exact same tap is advertised as having a "pull out spout", which I believe is a more accurate description. After checking Google shopping I note that other taps that do not have a separate spray function are advertised as alternately having a "pull-out spout" or "pull-out faucet". I would suggest that SinksandTaps should revise the wording on their advertising in order not to confuse potential customers. Unfortunately for me, I am now stuck with a tap that does not suit my needs and a supplier that is not interested in offering any solution.”

Helpful Report

Posted 7 years ago

Dear Ms Robinson. Thank you for your feedback. There are over 13,000 products on our website and unfortunately each manufacturer will describe a tap in their own way, pull out spray, pull out spout, flexible spray, etc.etc. All of these taps are clearly described on our site and any tap with a multifunction spray pattern will be clearly described. We also show multiple images and technical documents. If it states single spray pattern or similar then that is just a single softened, aerated spray pattern only. Whilst I appreciate it is not always easy to understand technical jargon, we do openly advertise our telephone number and have a team of experienced sales and technical staff to answer any question you may have before you make your purchase. We also recommend to all customers that on delivery they inspect the goods. Had the tap been inspected, you would have had 14 days to return it for an exchange or a full refund.

Posted 7 years ago

“The tap I ordered was only available as a special order product. I was informed that as such, it was not possible to request a refund after ordering, if I changed my mind or found the tap unsuitable. This did not sit well with me, buying an unseen item. Sink-Taps readily offered a full refund. This is customer service at it's very best. Thank you.”

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Posted 7 years ago

“Able to speak to a knowledgeable person to make absolutely sure I was ordering the right sink with the right plumbing. Excellent!”

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Posted 7 years ago

“The sink arrived on time and in good condition, though it has not yet been installed. Only problem was that we were left with a pallet to dispose of.”

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Posted 7 years ago

“Very good service 10. Out 10”

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Posted 7 years ago

“I spoke on the phone to Richard who was very helpfull & he found a ceramic kitchen sink that would fit my sink cut-out dimensions & measured underneath the new sink to make sure it did. I”

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Posted 7 years ago

“Richard was very helpfull”

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Posted 7 years ago

“I delt with Richard who was very helpfull and i have my new ceramic kitchen now fitted & it looks great thanks richard”

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Posted 7 years ago

“Correct tap delivered quickly and well packaged. Thanks”

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Posted 7 years ago

“Very happy with products supplied. When selecting sink noted in description it said FREE plumbing kit then further down said this was available in accessories to buy. Engaged in chat online. Informed it did not say that but later that day the FREE plumbing kit entry had been removed. There was no apology for the confusion and error. I also paid £88.90 for delivery as it was a heavy item on a pallet. I was under the impression it would arrive on a big lorry with a pallet loader. However, when my sink arrived it was in a transit van - which would have qualified for free delivery due to the amount spent on products.”

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Posted 7 years ago

Hi Meghan and thank you for leaving some feedback for us and our customers. Let me please try and clear up some of your points raised. The McAlpine UK made plumbing kit is an optional item and something which can be used if required. The sink itself comes with a free waste kit which includes plugs, overflows etc. However the 2 bowl kit with appliance connections is an optional item. Your delivery would never have qualified for Free delivery as you live in a remote part of Northern Scotland and you ordered a heavy/fragile ceramic sink. The sink was transported up to Aberdeen and then transferred onto a smaller transit type vehicle so they could access your property and deliver the sink successfully. I hope this has cleared up your concerns and I would like to thank you for using our site and hope we see you again in the future. Kind Regards, Richard

Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews