sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient service and competitive price. Tap was well packaged and arrived in perfect condition.”

Helpful Report

Posted 6 years ago

“The product is good but the delivery service DPD is appalling. They promised delivery twice, failed to deliver, I paid for an upgrade and they failed yet again and the tap arrived five days later than promised. And they have kept my extra fiver for upgraded delivery! I suggest you use a better delivery service.”

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Posted 6 years ago

“No problem with delivery. My order was well packaged and arrived safely. Overall, the transaction went well.”

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Posted 6 years ago

“Great quality products at a great price. Only disappointment was courier service. Paid for am delivery did not arrive until after mid day, however that aside would shop here again”

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Posted 6 years ago

“I'm impressed. Sink-Taps has a wide range of taps at good prices and the website is easy to use. The tap arrived on time and looks to be very high quality. We'll be installing it soon.”

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Posted 6 years ago

“Excellent service many thanks”

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Posted 6 years ago

“Simple easy to use website. Fast delivery and a great price. Thanks”

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Posted 6 years ago

“I was in a difficult situation with a company who let me down . Fortunately Richard went above and beyond to resolve my problem. Well done”

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Posted 6 years ago

“Great telephone support - Richard was efficient, helpful and quick!”

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Posted 6 years ago

“Quick and efficient and very cost competitive”

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Posted 6 years ago

“Very quick delivery ,small problem with product was dealt with quickly easily and helpfully ,a very good buying experience ,price was good too .”

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Posted 6 years ago

“Excellent service delivery as stated and well packaged would defo use again”

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Posted 6 years ago

“Excellent - fast, easy, good value. Arrived on time, I was kept informed of progress and the driver called an hour before arriving to confirm I was in. Great.”

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Posted 6 years ago

“Product very satisfactory but web site said next day delivery if ordered before 3pm and when ordered about 9.30 am Monday we were later emailed about 5pm stating delivery on Wednesday. It's always somewhat disappointing when web sites don't live up to their stated terms.”

Helpful Report

Posted 6 years ago

Hi Brian. Thank you for your review. The website states the product you ordered does state it is available on a FREE delivery option. However, when you went through the delivery options page you selected the SuperSaver option which is clearly shown as an average of 3-5 working days. There was also an option on that same page to select an exact delivery date which included the next working day - You didn't select this option. We did deliver the ceramic sink within 3 working days and free of charge. Thank you for using us and I hope this clears up the confusion you experienced. Kind Regards, Paul.

Posted 6 years ago

“Very reasonably priced, quick delivery and everything A/OK!”

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Posted 6 years ago

“I have just received all the information and advice I needed to buy this product from a very efficient sales man. It's the support I expect, but sadly rarely find. Thank you for your help today.”

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Posted 6 years ago

“Very good job done.I am very pleased with my new work tops it makes my kitchen look brand new.Thankyou”

Helpful Report

Posted 6 years ago

“Ordered the taps on 4th August for my new kitchen and received a reply saying delivery would be on the 15th which was ideal for the fitter, the 15th ended up being a tap free day so the next morning I phoned customer services who said they would look into it. In the afternoon I realised that were not going to phone me back regarding the situation so I phoned customer services once more who then passed me on to a chap who told me that the taps were coming from Italy: wow impressed, and they would be delivered on the 20th or maybe the 21st. You've guessed it today is the 21st so here I am waiting alongside my kitchen fitter who has finished the work - barring the taps of course - for a delivery. Kitchen fitter has just told me he has another job to do and can't wait so he is off and will maybe come back tomorrow, don't you love it when a plan comes together as the A team used to say, it's just a pity about this one.”

Helpful Report

Posted 6 years ago

Dear Mr Cowley I'm afraid the tap we normally keep in stock had an unexpected delay due to the manufacturing plant in Italy closing down for 4 weeks over summer. We had an initial date which due to the closure wasn't met and we have to apologise for the inconvenience this caused. We did however, make arrangements to have some taps collected from Italy by courier so we could complete your order as quickly as possible. I have tracked your order with DPD and can see it was scheduled for delivery on the 21st as advised. Again, apologies for not meeting our usually high standards, we all care about the service we provide and are disappointed when we let customers down. Regards Richard

Posted 6 years ago

“I purchased a Blanco integrated sink, later that day my partner found the exact same sink on with a price difference of £100. I spoke to Richard who agreed toprice match me for the sink I was purchasing. My item arrived the day it was requested, I was refunded the difference customer service from ththe date of my order to delivery was exceptional. I would highly recommend sink-taps. Thanks again Richard your a credit to your team.”

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Posted 6 years ago

“By reading info I realised I needed hard water filter & had ordered wrong on last time. Could be clearer as to difference.”

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Posted 6 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews