sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,115 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 26th March 2025

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company gone bust - I lost hundreds of pounds”

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Posted 11 years ago

“Excellent service all round”

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Posted 11 years ago

“Will never use again”

Helpful Report

Posted 11 years ago

Dear Timothy. We are not sure why you have left negative comments. Your order was taken and the yorkshire belfast sink was delivered. We had a brief initial delay as the item was inspected and found to have a small fault. We still delivered as promised.

Posted 11 years ago

“Absolutely appalling after care service. All went wrong when I had to send a faulty sink back. They made me pay £20 for the pleasure saying that they would reimburse me if they thought it was faulty. Needless to say they thought it was ok even though my kitchen fitter had agreed with me and said that it was definitely faulty. Worse though is the fact that they said it could take up to 30 days to get my money back as I was entitled to a full refund. More than 2 months on and I am still waiting to get my money back. I have emailed and phoned and left messages for them to get back in contact with me but they have failed to do so. AT ALL COSTS AVOID!”

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Posted 11 years ago

“they've gone bust,hope you paid with a credit card”

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Posted 11 years ago

“I don't understand how there are positive 'reviews' written today - I ordered an item two weeks ago, my money was taken, no delivery, the company is uncontactable and a recorded message on their phone number today says they are in administration. A review on their Facebook page says similar.”

Helpful Report

Posted 11 years ago

“Still waiting for a refund on a returned sink from 11th of September it's now 50 days and they don't reply to emails.”

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Posted 11 years ago

“Was quoted 5 days delivery Took over 3 weeks Not so much as an apology. I had to chase the order constantly Will never use you again”

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Posted 11 years ago

Hi Conrad. A member of our customer services team spoke to you about the delay by telephone. We delivered all the bathroom products within 2 weeks which was longer than normal. As we sell around 13,000 products we do sometimes have problems with items selling out. Sorry if we caused any inconvenience due to the delay.

Posted 11 years ago

“Item was returned and I had to wait 60 days for the refund, however despite waiting over 60 days no refund arrived and I had to chase them for the refund and only after chasing them was I refunded!”

Helpful Report

Posted 11 years ago

“Service very good and people very helpful”

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Posted 11 years ago

“Ordering was very easy and delivered within a couple of days, however item was not as described by telesales girl, and was too small for our sink, returned item on 6th June still waiting for credit”

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Posted 11 years ago

“Slow delivery, item never arrived within time scale advertised.”

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Posted 11 years ago

“2 day delivery turned into 3 weeks with no information or updates.”

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Posted 11 years ago

“in Ulster.Quoted £49 for delivery.Rang up reduced to £25 by helpful lady.Got the same product from England £3 cheaper with POSTAGE INCLUDED.You lost out though lady was very helpful.”

Helpful Report

Posted 11 years ago

“Part arrived broken . Phoned to complain & was told a replacement part would be sent out. It never arrived, so I gave up.”

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Posted 11 years ago

“We bought a Bluci sink from sinks-taps.com. It arrived and was poor quality with rough, pitted stainless steel, what looked like rust spots and sharp unfinished edges. They wouldn't accept that it was faulty, so we returned it at a cost of £20 for shipping. It too them ages to process the refund, despite acknowledging the return. In the end it took about 2 months to get our money back.”

Helpful Report

Posted 11 years ago

“I'm livid. A splashback arrived dented and scratched. This was only apparent after the fitters examined it (they come covered in a protective film, which clearly wasn't that protective). Because of the time delay of just over three weeks Sinks-Taps.com told me I couldn't have a refund. I mailed the manager to query this and have so far not received a reply. On this basis I would never use Sinks-Taps.com again.”

Helpful Report

Posted 11 years ago

“After a check on delivery parcel was left on ground floor of block for thrives to take! The company boss took no responsibility and screamed like a banshee at my complaint ! Unprofessional and disturbing !!”

Helpful Report

Posted 11 years ago

“I had a problem with the tap I purchased, it leaked. Sinks-Taps would not deal with the issue. They said that once they had sold the tap it ceased to be their problem and I had to deal with the manufacturer. The manufacturer told me that this was a Sinks-Taps problem. I went back to Sink-Taps who said they would not let me return the tap because it had been used. I still have a leaking tap!!!! Very unhappy and would never use them again.”

Helpful Report

Posted 11 years ago

“Conflicting emails from initial order. Did not appear to be effective communication between departments. As a customer I would have to think twice about ordering from the company again.”

Helpful Report

Posted 11 years ago

sinks-taps.com is rated 4.7 based on 5,115 reviews