sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,087 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,087 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

Write Your review

Tell us how sinks-taps.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was slow and communication was poor - I had to chase delivery after a week of receiving no communication re. Delivery. Telephone manner of customer services whilst by no means rude was not particularly professional in terms of delivering quality customer service. Relative to other firms I dealt with whilst kitting out my new kitchen sinks-taps.com did not compare well. On the plus side the sink and tap I bought look fantAstic in my new kitchen and did eventually arrive well packaged and free from damage.”

Helpful Report

Posted 11 years ago

“very good service ,well done, puts government departments to shame”

Helpful Report

Posted 11 years ago

“When I bought the tap on line the website indicated it would be delivered in about a week but after a few days, the company mailed me and said due to a delay at the manufacturer the tap wouldn't be ready for a while. Then it all went silent for a while until I mailed them again a couple weeks later.. whereupon they told me there was another delay. Took quite a while to get the tap in the end. THEN, when it showed up, it turns out to have irregular sized connecting nozzles. My plumber who installed the tap has been in the business for 20 years and in his words has "installed hundreds of thousands of taps". He tells me the connecting nozzles (i.e where the hose connects to the water supply) all come in one of two standard sizes. Not this tap that I ordered though. He had to go to three different plumbing supply shops to find the right adaptor so this tap could be fitted. I rechecked the website to see if the connection nozzle dimensions were listed and i didn't see them. Then, once fitted, the water pressure is MUCH lower than it used to be. Given that I paid £235 for a tap I have to say all this has in general been a poor experience. I don't know how much is genuinely the fault of Sinks-Taps.com to be fair though.”

Helpful Report

Posted 11 years ago

“Very quick and efficient service”

Helpful Report

Posted 11 years ago

“Following bad experiences with similar retailers, we were encouraged to learn that Sinks-Taps.com check their goods before onward despatch, double box sinks and use their own drivers who are also briefed to ensure clients check their order for damage etc before signing delivery notes.”

Helpful Report

Posted 11 years ago

“Excellent product at a very reasonable price. Delivery also very prompt.”

Helpful Report

Posted 11 years ago

“Quick and efficient from order to delivery, thank you”

Helpful Report

Posted 11 years ago

“Bought an air switch for a waste disposal unit.... delivered quickly with no problems.”

Helpful Report

Posted 11 years ago

“Items arrived as scheduled in perfect condition, value for money and fit for purpose. I will use this company again and strongly recommend to others.”

Helpful Report

Posted 11 years ago

“Price good. Girl on the end of phone very helpful. Speedy delivery. All in all excellent. many thanks.”

Helpful Report

Posted 11 years ago

“Goods ordered and 2 days later I received an e-mail to say that the sink was found to be damaged when it was checked before being despatched and the delivery would be delayed. This was disappointing as it delayed work but reassuring to know that goods are checked before being sent rather than being found to be damaged on delivery and having to be returned and reordered at that point. Quality of sink and tap excellent (as to be expected of Franke) and delivery made in the agreed time slot. Staff at Sink-Taps was helpful and efficient.”

Helpful Report

Posted 11 years ago

“Great in all aspects.”

Helpful Report

Posted 11 years ago

“Just rating the company - Sinks-Taps, the service & price were excellent, taking considerable care to ensure that the product was delivered on time (actually an hour earlier than stated) and in perfect condition (opening and examining on site). Shame that the sink (Carron Phoenix Java) had no method (connection) of piping the overflow to the waste system - it is left hanging Judas!”

Helpful Report

Posted 11 years ago

“Good service all round. Helpful when phoned and no waiting. Mono bloc tap only just fitted, but appears to be good quality. Thank you.”

Helpful Report

Posted 11 years ago

“Very friendly , knowledgeable, efficient and helpful staff. The lady I dealt with was excellent.Customer service was really good.”

Helpful Report

Posted 11 years ago

“I am happy with the sink I purchased, but it would have been a very good score if the under mount clips had been sent with the sink as it was stressful for me as my plumber was fitting the sink after arrival only to find the over mount clips only and several phone calls to then sort out whether the sink could be under mounted at all. Luckily my granite fitters had the correct fixings.”

Helpful Report

Posted 11 years ago

“No problems at all, easy ordering and quick delivery.”

Helpful Report

Posted 11 years ago

“Very helpful email advice from staff, prompt delivery. Nice product.”

Helpful Report

Posted 11 years ago

“Good range of equipment at competitive prices, prompt delivery. Helpful staff with phone enquiries”

Helpful Report

Posted 11 years ago

“Prompt delivery, well packaged. A great way to buy. Would reccomend to others.”

Helpful Report

Posted 11 years ago

sinks-taps.com is rated 4.7 based on 5,087 reviews