sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,084 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,084 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful company. I called up to ask a couple of questions and spoke to a very help man called Richard who provided me with the right information and gave me suggestions on the type of taps to accompany the sinks we wanted. Having taken delivery within the timescale suggested, the items were spot on and the Taps were great.”

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Posted 8 years ago

“I am very, very satisfied with the service and delivery I had from Sinks-Taps.com. The ordering was easy, the goods were delivered on the day they said they would be and any staff I had contact with were polite and helpful. I would recommend this company to anyone. Well done.”

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Posted 8 years ago

“Good efficient and reliable service. Delivered on the day advised.”

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Posted 8 years ago

“Helpful customer service.”

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Posted 8 years ago

“Bought the tap and sink and the delivery was quick and the installed product looks excellent.”

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Posted 8 years ago

“quick delivery & good product. very happy.”

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Posted 8 years ago

“Unfortunately the sink was damaged on arrival, but was replaced immediately and both the sink and taps look great now fitted. Good customer service in place.”

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Posted 8 years ago

“From the initial phone call to the end product delivered to my home, perfect service, quite rare these days.”

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Posted 8 years ago

“I am delighted with the reginox ceramic sink. The service and delivery were excellent.”

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Posted 8 years ago

“good product good price”

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Posted 8 years ago

“Very helpful, good price and fast service. Would definitely recommend and use again.”

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Posted 8 years ago

“We have bought from this company before and find them to be excellent. A vast choice and very speedy delivery with precise instructions upon receiving boxed sink. Very helpful staff on phone who sorted out a small problem with payment.”

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Posted 8 years ago

“Product arrived promptly and was perfect.”

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Posted 8 years ago

“fast delivery, very good price and Abode taps excellent, but I had a similar model before so I knew they would be ok.”

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Posted 8 years ago

“Excellent service, thank you sinks-taps.com!”

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Posted 8 years ago

“I have a concern about the performance of the boiling tap recommended, and after a week I have had no response to my email. Hoping they are not just great sales people and they as just as good in the area of aftercare?”

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Posted 8 years ago

“Would rate it lower if possible - never suffered such aggravation before because of a company I was simply trying to make a purchase from. Quite simply the rudest customer service and management teams I've ever spoken to. Still pending a refund. Avoid like the plague if you can..”

Helpful Report

Posted 8 years ago

Dear Ms Aumre. In most cases when we receive a customers negative review its because somewhere along the line we have made a mistake and caused unnecessary inconvenience, which quiet rightly we have to take full responsibility for. However, in the case of your negative review and its contents its simply not the case. You placed your order on Friday 1st July at 10:27am. By 4:02pm the same day we had inspected the item, cut a tap hole out of the sink and sent you an email giving 4 days notice for delivery. Advising you that delivery was scheduled for Tuesday and if this wasn't convenient then simply call us and we can change to a day that is more suitable for you. The sink was transported 226 miles to your local depot and then loaded onto a vehicle on Tuesday morning and out for delivery that day (today). At 9:08 this morning you rang our Customer Service department and said you couldn't accept delivery as you had to go to work. When a member of our team started to explain the problem of the sink being on a vehicle and already on its way to you, you started to become abusive. They explained the sink could be returned to the local depot and you could collect from there. This wasn't good enough and thats when you started swearing and being aggressive. So much so, that the 22 year old Customer Services team asked you to stop swearing and shouting as she was only trying to help. At this point she couldn't continue with the call and passed you onto the Customer Services Manager (me). I then tried to explain the situation and you were not interested in the slightest. You took no responsibility for the situation (not contacting us within the 4 days notice we gave you) and didn't see why you should collect from your local depot. You also didn't want to pay for a redelivery and expected us to cover the cost. You also tried to say you had tried to contact us on Sunday but we weren't open but didnt then try us on Monday! We have thousands of great Customer Reviews and when we get it wrong and its our fault then we have to put our hands up and accept the consequences. However, in this case you were totally unreasonable, verbally abusive and simply unwilling to accept any responsibility whatsoever. You weren't even willing to go a few miles to collect the sink from your local depot! To put this whole episode into perspective, we sent a sink out which has cost us £35 for delivery. It has failed and now costs us another £35 for the sink to be returned. Thats cost us £70, just because you couldn't find the time to call us in the four days notice that we gave you and instead call when the delivery vehicle is actually on its way to you. Finally, whatever the situation, I find it totally unacceptable for you to shout and scream abuse down the phone at a member of staff who is just trying to help resolve the problem.

Posted 8 years ago

“Order delivered on time and packaged to a good standard.”

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Posted 8 years ago

“Great company, have used several times for various projects. Would highly recommend.”

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Posted 8 years ago

“The salesperson (Richard Broadbent) had sound product knowledge, was emotionally intelligent and a clear communicator who also listened, asked questions and proposed an appropriate solution without over or under-selling. This immediately inspired confidence and hastened towards a close. The back up systems in place supported him well and left no scope for confusion.”

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Posted 8 years ago

sinks-taps.com is rated 4.7 based on 5,084 reviews