sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 5,055 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,055 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

Write Your review

Tell us how sinks-taps.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service team is brilliant and delivery was quick. Adding to that prices are competitive.Very happy with the quality of the tap(Althea brand) we bought.”

Helpful Report

Posted 5 years ago

“I ordered from this company recently and there was a mix up with the delivery address. I found the customer service assistant very rude and unhelpful and will not be ordering from here again.”

Helpful Report

Posted 5 years ago

Dear Mrs Gerrard Thank you for your feedback. We are very surprised to see that you feel it fair to leave a negative review when you put your address on your order incorrectly. You live in Nottingham and yet filled in part of your address as Glasgow. We paid for DPD to take the parcel to Nottingham only to find they couldn't locate your address. They then transferred your parcel to the Glasgow depot as they managed to locate the company from the 1st two lines of the address you completed. DPD then issued a notice to redeliver to the correct address at a cost of £12. You refused to pay this charge and told a member of our staff that we should pay it. When we politely advised we had already paid for the parcel to be sent to Nottingham and then again to Glasgow and couldn't now cover a third charge back to Nottingham, you decided to cancel the order and demanded a refund. Whilst we do everything we can to be fair and reasonable, it is the customers responsibility to complete an order online with their actual correct address. Paying for two wasted trips and making a loss on the order, we thought was fair. I'm sorry you don't agree and can only apologise if you think this it was an unreasonable request for you to complete your address correctly.

Posted 5 years ago

“A good price and very easy to order I was especially impressed with the speed of delivery.”

Helpful Report

Posted 5 years ago

“Very happy with the service I received.”

Helpful Report

Posted 5 years ago

“Best price online for tap filter. Excellent ordering process and prompt delivery. Happy to recommend.”

Helpful Report

Posted 5 years ago

“I was given short shrift by the customer service person on the phone today - who practically put the phone down on me once she had explained it was my fault for failing to notice it was a special edition product and would take 4-6 weeks to arrive as opposed to the 4-5 days I was led to believe when I ordered the product.”

Helpful Report

Posted 5 years ago

Dear Mr Saville. I think its slightly unfair to report this issue in the way you have. The website clearly shows the item you ordered was a Special order item and in fact the description on the actual page clearly shows (in bold) 'All Special order Gold, Brass and Bronze finishes are currently taking 8-10 weeks to manufacturer' I'm not sure how much clearer we could show the information and would welcome your comments. The lady on the phone who spoke to you this afternoon was sat next me and in no way did she give you 'short-shrift' and I'm not sure what 'practically put the phone down' actually means. She did explain everything clearly to you and even told you that we were expecting the tap in well ahead of schedule. This will ultimately mean your tap will arrive in about half the originally specified time. We try especially hard to look after customers and provide the best possible service we can. However, I appreciate you may have been disappointed when you realised you had not read the product description fully and therefore missed the extended delivery time advertised.

Posted 5 years ago

“From placing order to delivery fantastic service would not hesitate to recommend your company order no.9929539. Mrs Mary Holder. Thankyou.”

Helpful Report

Posted 5 years ago

“Can’t praise you enough ,price brilliant, service 1st class , fully informed about delivery. No probs at all ,thank you.”

Helpful Report

Posted 5 years ago

“Very good service. Easy to use the website, quick delivery and good quality.”

Helpful Report

Posted 5 years ago

“Not yet received!”

Helpful Report

Posted 5 years ago

Hi Faith The product you ordered was showing online as an average of 2 weeks delivery when you placed the order. Most products are available for immediate delivery. However, some models are not available due to stock/manufacturing delays but this information is clearly shown at the time you place your order.

Posted 5 years ago

“Very quick delivery have not fitted taps but they look very good quality”

Helpful Report

Posted 5 years ago

“Ordered the sink which arrived in perfect condition and as described on the website. Excellent quality at a great price.”

Helpful Report

Posted 5 years ago

“Great sink and cheaper than other sites”

Helpful Report

Posted 5 years ago

“Easy to order online and at a very competitive price. The sink arrived promptly and was very well wrapped. Very pleased both with my new sink and the service from SINK-TAPS!”

Helpful Report

Posted 5 years ago

“My order for replacement filters was easy to make, and delivered on time,with dpd e-mailing an hours slot for delivery”

Helpful Report

Posted 5 years ago

“Very happy with the delivery and with the sink. Good service and helpful staff.”

Helpful Report

Posted 5 years ago

“Having ordered the sink on the 18th of August I thought this would have been with me within 5 days so booked in worked for the following weekend, sadly having had no correspondence or phone call the weekend came and went with no sink, yesterday I rang to find out what was going on and was told that the company who made the sink were on summer break and they could not give me a date for delivery, shocked i asked for a refund as this was not what the website and most references said, the lady said she would speak to someone and get back to me, she did not and a gentleman did within the hour, he apologised ( great) but did offer me an alternative with no additional cost, not ideal but at least it's a gesture, I accepted his proposal but still await the sink but have has an email to say its coming. SUMMARY: Not a great experience but at least I will get sink finally.”

Helpful Report

Posted 5 years ago

Hi Neil Thank you for the feedback. I'm afraid the manufacturers (who are based in Mainland Europe) close for the whole of August and they did not dispatch the large stock order into the UK that we were expecting. Under normal circumstances we hold large stocks of this particular sink but due to the unexpected delay, we had run out. However, the FREE upgrade from the original £73 sink you ordered to the £99 alternative was, we feel, a suitable gesture in the circumstances. That said, we apologise for any inconvenience this issue caused and hope we see you again for any future orders you may require. Kind Regards

Posted 5 years ago

“The sink arrived exactly as promised. Great service”

Helpful Report

Posted 5 years ago

“I have ordered 2 taps from this company the Abode Pronteau 2 in 1 boiling tap and a matching Abode tap in Urban Copper and both were delivered on time and look to be in good condition.”

Helpful Report

Posted 5 years ago

“Would love to say that everything is fine Made mistake of not checking delivery Sink delivered my 80 yr old father signed I returned home to find sink boxed on drive Not now sure how to get in the House do not want to open it to check cause it has to stay on drive till I find someone to help me get it in Wish I had checked about where item would be left”

Helpful Report

Posted 5 years ago

sinks-taps.com is rated 4.7 based on 5,055 reviews