sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 5,055 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,055 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, informative web site👍 Easy ordering process👍 Delivered on time👍 Well packaged and in tact 👍 Flawless product👍 Highly recommended 5x👍”

Helpful Report

Posted 3 years ago

Thanks for the amazing review and we all really appreciate you supporting a small UK based business. Regards Customer Support

Posted 3 years ago

“Quick delivery taps look good but not fitted yet.”

Helpful Report

Posted 3 years ago

Thanks for the great review and we all really appreciate you supporting a small UK based business. Regards Customer Support

Posted 3 years ago

“Good on price and delivery.”

Helpful Report

Posted 3 years ago

Thanks for the great review and we all really appreciate you supporting a small UK based business. Regards Customer Support

Posted 3 years ago

“Really amazing service. Helped us out of a pickle by getting this order out to us superfast and efficient as the fitter was waiting on one that didn't turn up! thanks so much. Would recommend.”

sinks-taps.com 5 star review on 11th August 2021

Helpful Report

Posted 3 years ago

Thanks for the great review and the super picture of the sink installed. We all really appreciate you supporting a small UK based business. Regards Customer Support Product fitted: https://www.sinks-taps.com/shop/farmhouse-60-belfast-kitchen-sink.html?sku=6322-95-01

Posted 3 years ago

“Very helpful on Technical questions to help me select the correct Tap to suit my needs. Slight delay in delivery so dropped one star”

Helpful Report

Posted 3 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“Good price, delivery slightly later than expected, but OK.shows the coŕect image of the product , some sites showed wrong picture. Not always easy to find the site on the search engine.”

Helpful Report

Posted 3 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“Ordered online arrived promptly and product as requested”

Helpful Report

Posted 3 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“I placed the order online, which was straight-forward, but the confirmation email didn't arrive (neither inbox or junk). After a couple of days, I used the Live Chat to chase up what had happened. I received a quick and helpful responsive, the suggestion was that hotmail can reject auto-generated HTML emails (or something). The email was resent as pdf this time and arrived ok. However, I was then also advised of a delay with supply of the product (water filters) although nothing had been shown on the website, no timescale was given (luckily it was not urgent). Strangely the filters were then delivered three days later. So, overall a reasonable outcome but a bit of a mixed experience.”

Helpful Report

Posted 3 years ago

Hi Charles Thank you for the review. We have had many problems with stock deliveries arriving late and dates changing without notice. I'm sorry if this caused some confusion. The problem with Hotmail blocking our email, I'm afraid is out of our control. However, its great to see our Customer Service staff were able to think of a solution and send you a plain PDF version that Hotmail didnt block!

Posted 3 years ago

“Hi I please the order on 15 of July and never received when I called I have been told that it’s coming from abroad. This isn’t a great service. Shame I had to cancel and I have to wait for my money 30 days. What a service.”

Helpful Report

Posted 3 years ago

Hi Veton The item you ordered was on a slight manufacturing delay and the website did show the item was not in stock at the point you placed the order. However, regrettably the Abode delivery was delayed and the expected arrival date moved without any notice. We appreciate this was frustrating but I'm afraid this was something outside our control. You then decided to cancel your order and a full refund was completed within just 2 days. We have up to 30 days to complete a refund but the time taken varies and we regularly complete refunds much faster (as in your case). We hope this explains the situation a little clearer and we apologies for any inconvenience we may have caused.

Posted 3 years ago

“Really good website, excellent product that arrived promptly and really well packaged to protect it. Used customer services after the sale as had not received a receipt & this was dealt with immediately.”

Helpful Report

Posted 3 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“Excellent customer service and delivery timescale. Very happy with quality of product. Not yet fitted as for new kitchen on order”

Helpful Report

Posted 3 years ago

Hi Lynda Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“Found our ideal sink that was competitively priced.. delivery service and communication for delivery was wonderful.. many thanks..”

Helpful Report

Posted 3 years ago

“Happy with products and price. Delivery timescale was good too.”

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Posted 3 years ago

“Prompt service.”

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Posted 3 years ago

“Placed order for sink and delivered within few days all very good. Only gripe is account section of website is quite limited. I needed to change my order but this is not possible on website and replacement sink was never shown, only original one and no updates are shown (although I did get email after ringing them to change it). Surely it would make more sense to provide all of this information on website as you're left in the dark with what's going on, it shows only the initial order and you cannot do anything with it. Would recommend as rest of experience good and sink is excellent quality. As footnote the email review response I was sent was for the original sink not the one I received.”

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Posted 3 years ago

“Excellent all round.”

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Posted 3 years ago

“Very happy with the fast, efficient delivery service. The article was dispatched promptly and I appreciated having a photo as proof of delivery.”

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Posted 3 years ago

“Already posted a great review on TrustPilot. Really happy with both the taps & the sink & the service. Excellent quality, fast delivery & on the one occasion I had to call them, they answered straight away & were really helpful, unlike some well-known bathroom firms who are still using the "well, Covid ..." excuse. Would recommend & we're already planning to use them again.”

Helpful Report

Posted 3 years ago

“Easy to get through to to answer query on product. Arranged for small truck for delivery due to our narrow country road. Item delivered on time. All day delivery window given. Would have rated 5 stars if a call from driver 1 hour before expected delivery time was provided.”

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Posted 3 years ago

“Polite and efficient service”

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Posted 3 years ago

sinks-taps.com is rated 4.7 based on 5,055 reviews