sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,084 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,084 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company provided good efficient service. The product was generally very good quality but unfortunately the shower hose had been slightly flattened in a couple of places. We couldn't tell if this had happened in transit. It is not very noticeable and doesn't affect performance so we stuck with it.”

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Posted 8 years ago

“Good advice over telephone. Very knowledgeable assistant. Quick delivery. Good tap.”

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Posted 8 years ago

“You offered to price match - no quibble - quick check and immediate agreement. My wife loves the sink - that 's worth ten Brownie points. What more can a man ask for? Seriously, a very satisfying transaction by price and service. Have told my plumber about your site.”

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Posted 8 years ago

“Very happy with the service. Sink came on time. The Tap was on back order but we were kept in formed of the progress so we could keep our customer informed. All Good.”

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Posted 8 years ago

“The customer service is the worst I have ever experienced from an online store. After not sending me the complete order they then accused me of damaging the goods myself and of not returning all the parts. The courier service is very expensive. I am still in dispute over my order and will continue to seek proper compensation. Do not buy from this company.”

Helpful Report

Posted 8 years ago

Hi Miranda. We are sorry to receive negative feedback from you and apologise for not meeting your expectations on this occasion. I have looked into the order and found the following. As usual, we open and inspect every single product before dispatch, The tap you ordered was inspected and sent out to you as normal. After receiving the item you then decided to send the item back, On return of any item we open and inspect again to ensure the product is fit for resale. On this occasion the tap came back with some of the internal protection missing. This resulted in the parts within the box damaging the main body of the tap. The pull out handspray was also missing. We immediately informed you of the situation. We do try and help customers wherever possible and if we could have accepted the damaged tap, we would have. However, due to the scratches and the missing handspray section, we were unable on this occasion.

Posted 8 years ago

“Very user friendly, efficient, and most importantly able to talk to a well imformed sales person. Swift delivery. All good!!”

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Posted 8 years ago

“Very helpful.”

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Posted 8 years ago

“Price matched with no quibble. Quick response and I collected my order but it was available within 2 days. Spot on would recommend anytime.”

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Posted 8 years ago

“When first being in contact with Sinks-Taps, I was very happy with the service and they appeared to be very helpful. So I ordered a sink unit. Three weeks later I get a call saying that the factory the sink unit was coming from closed down for the summer holidays, so we could not have sink unit delivered until the beginning of September. Which we ended up agreeing to . When we did finally get the sink unit we had a plumber out asap. But we had a problem with trying to fit the sink unit into the existing unit. So we had to ask Sinks-taps to exchange the unit. But NO they could not possibily change it, it was far too much trouble. They would not be able to sell it again, it had to come back in the original packaging and be exactly as it was delivered. The problem was the delivery driver had taken the pallet and we did not keep all of the rest of the packaging. So to this day I have not had an exchange and I have therefore lost the money that I paid to the company. I am left with the sink unit and having to purchase another. Disgusting company.”

Helpful Report

Posted 9 years ago

Dear Mrs Taylor. I'm sorry you were not happy with our service surrounding the supply of your order. We have thousands of happy customers and take customers service very seriously. In relation to your order, you ordered a sink we don't normally carry in stock, you then requested we cut a hole out of the sink for you, which we did. A number of weeks after delivery you called to say the base unit you had was not big enough for the sink to fit. We initially offered to take the sink back (even though we don't hold this item in stock, it had had a hole cut into it and it was outside our standard 14 day return period) with a restocking charge. However, you then advised us you had thrown all the packaging away and also were not happy that you would have to pay for the sink to be sent back to us using a specialist pallet service. There is a limited as to what we can offer and I'm afraid that in this case, I feel we were more than accomodating with our offer and I'm sorry you didn't feel it was good enough.

Posted 8 years ago

“Excellent service many firms could learn from this would recommend sinktaps.com”

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Posted 9 years ago

Thank you Dorothy for your kind words and positive review. We work very hard to ensure customers receive excellent service from us.

Posted 8 years ago

“Great service from the sales dept, Clare was excellent. Delivery was as promised. We are well pleased with the product I would certainly recommend Sinks and Taps and use you again in future. Thanks Kevin Burke”

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Posted 9 years ago

Hi Kevin. Many thanks for your positive review. Your comments have been passed to Claire who is delighted to hear you were happy with the service she provided.

Posted 8 years ago

“I have given sinks-taps a "normal" because of the length of time it took to get my sink. Otherwise it would have been good or very good. The sink itself is really good and I am very pleased with it, but I had to wait ages. I understand that this is because it was a bespoke item and the factory took longer than stated to produce the sink. Despite this I am very pleased with my sink and taps and the customer service I received has been very good throughout.”

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Posted 9 years ago

Hi jean. Many thanks for the positive review and we fully understand that on this occasion the delivery of the sink was outside our normal 3-5 day delivery time frame. Sometimes when we run out of stock we are then restricted by the manufacturers production delays. I'm glad we stayed in touch throughout and hope you are happy with both the sink and tap!!

Posted 8 years ago

“Fab sink, much bigger than I thought it would be but finishes our kitchen off perfectly.”

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Posted 9 years ago

Thanks Hayley!

Posted 8 years ago

“very helpful & friendly staff - & good advice! very pleased with recommendation.”

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Posted 9 years ago

Thanks Ann

Posted 8 years ago

“Very helpful receptionist and efficient delivery, will use again”

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Posted 9 years ago

Thanks Allyson for your kind review.

Posted 8 years ago

“Exellant customer service, delivery on time, good customer relations and help from friendly courier, would recommend .”

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Posted 9 years ago

Hi Margaret. Thank you for taking the time to write a positive review.

Posted 8 years ago

“Easy ordering system, we were kept informed of our order status, excellent order tracking, and the item was delivered as promised (even a few minutes early!) We were very pleased with the service.”

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Posted 9 years ago

Hi. We love the positive review. Many thanks for using sinks-taps.com and if we can be of any help in the future, please let us know. We would be happy to offer you an exclusive additional discount on any future purchases - Kitchen or Bathroom products. Kind Regards, Richard.

Posted 9 years ago

“Very helpful and friendly staff truly professional and top quality products”

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Posted 9 years ago

“No nonsense delivery of a good product fitted without problems”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

Hi. Many thanks for using sinks-taps.com and if we can be of any help in the future, please let us know. We would be happy to offer you an exclusive additional discount on any future purchases - Kitchen or Bathroom products. Kind Regards, Richard.

Posted 9 years ago

sinks-taps.com is rated 4.7 based on 5,084 reviews