sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,081 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering the tap to delivery it was first class. The packaging of the tap etc. Was also first class. Would have no hesitation in recommending your company.”

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Posted 5 years ago

“Richard friendly efficient and knowledgeable. I hope the tap is ad good.”

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Posted 5 years ago

“Great service, ease to use and informative website, delivered within a few days and very competitive prices.”

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Posted 5 years ago

“great products as described and prompt delivery on the day as promised.”

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Posted 5 years ago

“Nice product - one minor point - the delivery slot was from 8 am to 6 pm which means a whole day stuck in the house. I am sure in this modern world of mass electronic communication this could be better organised. We are pleased with the sink though!”

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Posted 5 years ago

Hi Susan. Many thanks for the positive review and glad you are happy with the sink you ordered. The ceramic sink you ordered is a fragile and heavy item and so we deliver using a specialist pallet delivery service to ensure the items arrives safely and in perfect condition. The FREE service you selected is an 'all day serice' although we give you 2 days notice and also the driver calls you, in most cases, around one hour before delivery. We also send you an email prior to delivery with the option of upgrading to a specific delivery service where you can select a 1-2 hour window.

Posted 5 years ago

“Good communication re delivery excellent product”

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Posted 5 years ago

“Your customer service team is brilliant and delivery was quick. Adding to that prices are competitive.Very happy with the quality of the tap(Althea brand) we bought.”

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Posted 5 years ago

“I ordered from this company recently and there was a mix up with the delivery address. I found the customer service assistant very rude and unhelpful and will not be ordering from here again.”

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Posted 5 years ago

Dear Mrs Gerrard Thank you for your feedback. We are very surprised to see that you feel it fair to leave a negative review when you put your address on your order incorrectly. You live in Nottingham and yet filled in part of your address as Glasgow. We paid for DPD to take the parcel to Nottingham only to find they couldn't locate your address. They then transferred your parcel to the Glasgow depot as they managed to locate the company from the 1st two lines of the address you completed. DPD then issued a notice to redeliver to the correct address at a cost of £12. You refused to pay this charge and told a member of our staff that we should pay it. When we politely advised we had already paid for the parcel to be sent to Nottingham and then again to Glasgow and couldn't now cover a third charge back to Nottingham, you decided to cancel the order and demanded a refund. Whilst we do everything we can to be fair and reasonable, it is the customers responsibility to complete an order online with their actual correct address. Paying for two wasted trips and making a loss on the order, we thought was fair. I'm sorry you don't agree and can only apologise if you think this it was an unreasonable request for you to complete your address correctly.

Posted 5 years ago

“A good price and very easy to order I was especially impressed with the speed of delivery.”

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Posted 5 years ago

“Very happy with the service I received.”

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Posted 5 years ago

“Best price online for tap filter. Excellent ordering process and prompt delivery. Happy to recommend.”

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Posted 5 years ago

“I was given short shrift by the customer service person on the phone today - who practically put the phone down on me once she had explained it was my fault for failing to notice it was a special edition product and would take 4-6 weeks to arrive as opposed to the 4-5 days I was led to believe when I ordered the product.”

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Posted 5 years ago

Dear Mr Saville. I think its slightly unfair to report this issue in the way you have. The website clearly shows the item you ordered was a Special order item and in fact the description on the actual page clearly shows (in bold) 'All Special order Gold, Brass and Bronze finishes are currently taking 8-10 weeks to manufacturer' I'm not sure how much clearer we could show the information and would welcome your comments. The lady on the phone who spoke to you this afternoon was sat next me and in no way did she give you 'short-shrift' and I'm not sure what 'practically put the phone down' actually means. She did explain everything clearly to you and even told you that we were expecting the tap in well ahead of schedule. This will ultimately mean your tap will arrive in about half the originally specified time. We try especially hard to look after customers and provide the best possible service we can. However, I appreciate you may have been disappointed when you realised you had not read the product description fully and therefore missed the extended delivery time advertised.

Posted 5 years ago

“From placing order to delivery fantastic service would not hesitate to recommend your company order no.9929539. Mrs Mary Holder. Thankyou.”

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Posted 5 years ago

“Can’t praise you enough ,price brilliant, service 1st class , fully informed about delivery. No probs at all ,thank you.”

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Posted 5 years ago

“Very good service. Easy to use the website, quick delivery and good quality.”

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Posted 5 years ago

“Not yet received!”

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Posted 5 years ago

Hi Faith The product you ordered was showing online as an average of 2 weeks delivery when you placed the order. Most products are available for immediate delivery. However, some models are not available due to stock/manufacturing delays but this information is clearly shown at the time you place your order.

Posted 5 years ago

“Very quick delivery have not fitted taps but they look very good quality”

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Posted 5 years ago

“Ordered the sink which arrived in perfect condition and as described on the website. Excellent quality at a great price.”

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Posted 5 years ago

“Great sink and cheaper than other sites”

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Posted 5 years ago

“Easy to order online and at a very competitive price. The sink arrived promptly and was very well wrapped. Very pleased both with my new sink and the service from SINK-TAPS!”

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Posted 5 years ago

sinks-taps.com is rated 4.7 based on 5,081 reviews